1. CURRICULUM VITAE
AKASH GOUR
Contact Number - 9674214577
Email-ID – akashgour07@gmail.com
Objective:
Intend to build a career with leading corporate, which will help me to explore myself fully and realize my
potential. Willing to work as a key player in challenging & creative environment.
Experience Summary:
 GNIIT with overall 5+ years of experience in Information Technology out of which 4.3 years in ERP,
CRM and Payroll.
 Hand on expertise on Enterprise Resource Planning, CRM Software and Core Banking Software
(FACT ERP.X, FACT ERP.NG, FACT CRM.NG, FARVISION ERP, CRM & PAYROLL, FIS CBS Software).
 4.3 years’ Experience in Enterprise Resource Planning, Installation & Maintenance,
Implementation, Monitoring and Support & Services in MNC Company.
 Deputed under FIS Global Commercial Services at BANDHAN BANK and handling Core Banking
Software related issues and providing training to the branches of the Core Banking Software.
 Capable to excel in a team-oriented environment, as well as work and complete projects
independently.
Professional Experience:
Organization Division Designation Period
SRIJAN Realty Pvt Ltd ERP Sr. System
Executive[ERP]
March, 2016 – Present
Senrysa Technologies Pvt Ltd Level-2 Technical & Functional
Consultant
June, 2015 – March,2016
FACT Solutions India Pvt Ltd GDC[Global
Delivery Centre]
Technical & Functional
Consultant
January, 2015 - May,2015
FACT Solutions India Pvt Ltd Eastern Region Technical Support
Executive
October, 2011 - December,2014
 SRIJAN REALTY PVT LTD – March, 2016 – Present
Job Responsibilities:
 Performs full performance level professional information technology work planning, developing, installing,
configuring, and maintaining Enterprise Resource Planning (ERP) systems and applications; serves as a
technical lead on projects involving implementation and maintenance of ERP applications, databases, and
servers.
 Responsible for ensuring the reliable performance of ERP systems. Participates in projects to
implement, test and design ERP systems and applications.

2.  Resolves ERP related hardware, software and system problems. Monitors and maintains ERP
systems security. Installs new software releases and system upgrades, and evaluates and installs
patches.
 SENRYSA TECHNOLOGIES PVT LTD – Since June, 2015 – March, 2016
Current Project Details:
Project Name: BANDHAN
Client : BANDHAN BANK
Project Partner: FIS Global Commercial Services
Location: Kolkata
Role : Technical & Functional Consultant
My Contribution & Job Responsibilities:
 Responsible for analysing issues reported by branches and to provide solution for resolving the
same.
 Providing training to the branches to operate FIS Core Banking Software.
 Handle the all B-Core related issues and Central day end process and look for difference application
support.
 Retail banking modules like loans, deposits, clearing etc. Effectively interfacing with team in
understanding the project requirements.
 Providing solutions to Pre and Post Migration problems faced by the Branches in their Day to Day
Operations. The issues pertain Inward and Outward Clearing, Branch closure and issues those
affecting Bank as a whole Application Support.
 Responsible for Smooth Closure of more than 2000 Branches of BANDHAN on day to day basis.
Providing online support for Resolution of High Severity Issues that is Closure of Branch Operations.
 FACT SOLUTONS INDIA PVT LTD – October, 2011 – May, 2015
Job Responsibilities:
 Providing day to day support on various issues related to systems, networks and Software
Maintenance of the customers at multi- locations remotely.[via Team Viewer, Ammyy Admin,
Remote Desktop Connection]
 Coordinating with region of Singapore, Malaysia, Philippines, UAE, Nepal & Bangladesh to analyse
the issue through remote session or own end.
 Providing support and services to clients in terms of troubleshooting problems, simulating,
identifying and correcting technical issues received via Emails, Skype calling.
 Doing Post sales consultation with the customers for the IT infrastructure configuration required for
Installation of ERP Package.
 After sales make a documentation of customer’s requirement based on their business works and
implement the same in the ERP package.
 Providing training to the customers to operate FACT ERP.NG software to the users also maintaining
the whole work process in company CRM [FACT CRM.NG] also analysing the users requirements
and coordinating with R&D team for smooth operations.
 Preparing MIS reports of whole technical processes and activities performed for the projects
assigned.
 Preparing Analysis reports of the technical support provided to the users on daily basis.

3. Onsite/Online ERP Software Implementation Projects Completed of Major Clients:
1. Pataka Industries Private Limited, Kolkata
2. Asianol Lubricants Private Limited, Kolkata
3. Mr Amal Chakraborty, [Chattered Firm] Kolkata
4. Indian Metals & Alloys Manufacturing Company, Kolkata
5. Esjee Sales & Syndicates, Durgapur, West Bengal
6. JCDecaux Advertising India Private Limited, Delhi
7. Vacation Exotica Destinations Private Limited, Mumbai
8. Amrapali Films Limited, Patna, Bihar
9. Ashtech Infotech Private Limited, Ahmedabad, Gujarat
10. Sampat Mehta & Associates, Mumbai
Academics:
 B.Com from Maharaja Srishchandra College under Calcutta University, 2011 secure 41% marks.
 Higher Secondary under West Bengal Board of Higher Secondary Education, 2008 secure 50%
 Secondary Education West Bengal Board of Higher Secondary Education, 2005 secure 54%
Software Technical Skills:
 GNIIT from NIIT in Database Management System, 2012 secure 70% marks.
Academic Projects:
 A 20 days project on “Business Intelligence System”.
 A project on “Information Management System”.
 A project 20 days on Hercules Inc.(Work In Ms Excel & Ms Access)
Skill Summary:
General MS Office, Open Office, Team Viewer, Ammyy Admin, Putty
Language C#, VB.NET
Database SQL 2005, SQL 2008, SQL 2014
Operating Systems Windows XP/Vista/Windows 7 /8/8.1, Windows 2008/2008
R2/2012 Server family, LINUX
ERP, CRM & PAYROLL FACT ERP.NG, FACT CRM.NG, FARVISION ERP, CRM & PAYROLL
Banking Software FIS B-Core DSC Profile version 7.41
Extra-curricular activities:
 2nd Dan Black Belt Hold In Karate.
 National level prize holder & national champion in 2005, Mumbai.
 Consecutive 3 times State Level Champion in Open Fight & Kata Demonstration in 2002, 2003, 2004
Personal Competencies:
 Work effectively with diverse groups of people
 Fast Learner. Adapt well to changes and pressures in the workplace
 Ambitious hardworking and committed to excellence

4.  Honest, Sincere and a Hard Worker with a high level of integrity
Hobbies:
 I would like listening to Hindi & English slow songs.
 Surfing sports news in internet.
Personal Details:
Father’s Name: Mr Pradip Kr Gour
Mother’s Name: Mrs Sathi Gour
Date of Birth: 07/11/1989
Nationality: Indian
Gender: Male
Marital Status: Single
Language Known: English, Hindi, Bengali
Address: 424/F, Patipukur Railway Quarters, Kolkata-700048
Contact Number: 9674214577
Alternate Number: 8961746096
Expected CTC: Negotiable
Declaration:
I consider myself familiar with above mentioned Aspects. I am also confident of my ability to work in a
team. I hereby declare that the information furnished above is true to the best of my knowledge.
Date:
Place: ( Akash Gour )