1. Kirti Suryanaga Jandhyala
Jandhyalakirti90@gmail.com
A-157, G.F, Ramprastha Colony, Ghaziabad-201011
Contact Number – +91 8860634851,+91 9971234440
CAREER OBJECTIVE
To have a challenging career in environment which encourages being creative, innovative,
enterprising and to effectively implement and enrich my skills as to attain a good position
and contribute effectively to the growth of the organization.
CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
WORK EXPERIENCE
October 2014 to Till Date
Working as a Network and Incident Management Specialist in Orange business services,
Gurgaon
Handling complex Network, Airport and Back office Service issues in day to day
operation for SITA customers.
Work as a backup in absence of team lead and lead team to Manage daily operations
and daily task allocation / quality as per the workflow and operational requirements.
Handling Priority (P1)/Critial/Major Incidents (MI) and coordinate/follow up with
Client, Field engineers and other 3rd party resolver teams tolead the incident towards
resolution/closure.
Proactivemonitoringof NetworkConnectivity and Level 1 troubleshootingof
connections & applications across theglobe remotely using, NGOSS, Telenet/putty.
Using tools/Service Desk tools like – Trillium/ServiceHub (Ticketing Tool )
CLARIFY, GINNI , SEASM, NGOSS (Monitoring Tool), PUTTY, Agora etc.
Following IM guidelines at its best practiceto manage the priorities,communication,
timely escalations and regular follow up on the incidents.
Ensures all incidents and requests are appropriately validated and categorized so as
to ensure reporting accuracy, giving valuable information which leads to the
resolution of the problems/events within the defined SLA.
Follow-up & Escalations with Service providers/Carriers/ISP and other support
teams for quick restoration of services.
Responsible for maintaining committed Quality of Incidents and SLA to our
esteemed Customer.
Responsible for initiatingCrises bridge call for major outageand regularly updating
the troubleshootingprocess / RFO / RCA to Customer, CSM, SDM and other
stakeholders.

2. Also activeParticipation in ServiceRestoration and Problem management. And
knowledge of Change Management, Problem Management.
Effectively Troubleshootingboth LAN & WAN part (Using Routing Protocols like
EIGRP, OSPF, BGP, MPLS, Frame-relay)of network.
Check configuration, Configure interfaces, VLAN & bandwidth planningusingrate-
limit.
Categorize and prioritize Changes/Incidents as per their Impact and Urgency.
Managing and directing the Field Engineers, Internal Teams, Vendors and Telecom
Service Providers (PTT) to adequately test and resolve the faults/changes.
Redirect incidents to the appropriate group for Next Level Troubleshooting. Review
and Recommend appropriate gathered data by coordinating with the Level 2
(Incident Management), Level 3 (NSS/IOC) Teams and Virtual Private Network
Owner (VPO) for conducting Root Cause Analysis activities (RCA/RFO) and making
changes for the closure of Incident.
April 2013 to July 2014
Worked as a Junior Product Engineer in HCL Technologies (BSERV), Noida, Ghaziabad
Responsibilities and Work Summary at HCL:
Receiving Inbound Calls regardingthe Troubleshootingof :
BT Broadband ( Wired and Wireless )
Email Clients ( Outlook, Windows Mail, etc )
On Demand Services and troubles on BT Vision
Escalating Customer Issues to Respective Departments (if required).
Achieving the Customer enthusiasm level.
Efficient handlingof Customer problem.
Achieving Customer Satisfaction.
EDUCATIONAL CREDENTIALS
 2013: BCA With 80% from CCS University Meerut.
 2009: XIIthWith 62% from Bharat National Public School; CBSE Board, Delhi.
 2007: Xth With 59% from Deep Memorial Public School: CBSE Board, Delhi.
COMPUTER SKILLS
 Well acquainted with MS- Office 2003, 2007.
 Hands on experience of OperatingSystems as DOS-Module, Windows Series.
 Well familiar with Internet applications.
 Knowledge about Languages C & C++.
PERSONAL INTERESTS
 Continuously improving
 Being adaptiveand organised
 Keep a positiveoutlook.
 Engaging in participativemanagement

3.  Managing risks
 Strivingfor achievement
PERSONAL DETAILS
Father’s Name : Mr. PundariKakshuduJandhyala
Date of Birth : 15th February 1991
Sex : Female
Marital Status : Single
Nationality : Indian
Languages Known : English, Hindi & Telugu
Permanent Address : A-157,G.F, Ramprastha Colony,P.O. Chander Nagar, GZB, U.P –
201011
DECLARATION
I hereby declare that theabove written particulars aretothe best of my knowledge and
correct.
(Kirti SuryanagaJandhyala)