1. Murali Mohan K
+91-9030520602
muralimohan.kintali@gmail.com
OBJECTIVE:
To be associated with a progressive organization that gives me scope to update my knowledge and
skills in accordance with latest technologies and a part of team that dynamically works towards
growth of organization.
SOFTWARE LITERACY:
Operating Systems : MS-DOS, Windows 9X, XP.
Languages : C.
Applications : Discovery Tools, Service Now
Web Technologies : HTML, VB Script & Java Script
Relational Database : MS SQL Server 2005, Oracle 10g & DB2
Reports : Crystal Reports
Work Experience:
 Having Professional experience of 3+ years.
 Worked on Tivoli discovery suit versions 5x, 6x, Crystal Reports..
 Having experience in Service Desk, Service Support with IT Service Management ITIL
concepts for 2 + years.
 Having Good experience in customizing the modules Service Desk, Service Level
Management and CMDB Asset Management.
 Good Experience on Service Now Tool, Well-versed with Incident Management, Problem
Management, Change Management and Configuration Management Database.
 Service Now Maintenance, administration and version standardization of Service Now
 Experience in Service Catalog Development in Service Now.
 Having Functional knowledge in Service Desk, Service Catalog, Change and Asset
Management.
 Having working experience in Escalation, Communication Template, Role, Action
applications.
 Having working experience in Work flow Designer, Service Level Agreement Application.
JOB PROFILE # 1

2. Working for IBM INDIA PVT LTD as a Technical services Specialist from March
2016 to present .
 Working on user administration support .
 Configuring the Groups and licenses for different operational groups.
 Working on integration failures tickets .
 Working on creating location ID's.
 Handling the Administration and support for all the users.
 Working on URT validation.
JOB PROFILE # 2
Worked for OPTO circuits India Ltd as a QA-Engineer from Sep 2013 to December'2015.
JOB OPERATIONS:
 Worked on ITSM Operations.
 Developing the forms and deploying them for Service Request module.
 Configuring the assignment and approval rules.
 Handling the Administration and Support for all the users.
 Managing standardized out of the box configuration
 Preparing and handling the Functional Requirement documents for all enhancement requests.
 Working in Discovery administration and providing support for users.
 Configuring the User profiles, Groups and licenses for different operational groups
 Working on Trouble Tickets, Service Requests and Change Requests for Discovery
 Working with IM, PM, CM , SR and Asset modules in Discovery
 Configuring the CTIs for all modules and approvals for Change Management Module.
ROLES AND RESPONSIBILITIES:
 Responsible for resolving customer issues and escalations via Chats, E-mails and Calls
 Responding to the Trouble Tickets, Prioritizing user requests, and documenting the
procedures for further reference.
 Working on Trouble Tickets, Service Requests and Change Requests
 Ensuring the seamless functioning of systems.
 Verifying the troubleshooting done by the level -1 agent
 Following up on the tickets and order regularly by calling the vendors(TPM) or Customer for
all aged cases.
 Handling the Administration, Development and Support for all the users.
 Analyzing / understanding the specification Requirements.
 Involved in code Reviews.
 Configuring the User profiles, Groups and licenses for different operational groups Run
reports, configure service level agreements (SLAs) and perform instance branding and
customization.
JOB PROFILE # 3

3. Worked as a Software Engineer in Golan Technologies Pvt Ltd, Hyderabad from March 2012
May'2013
JOB OPERATIONS & RESPONSIBILITIES:
Handling the Tivoli suit customization, configuration and administration For one of the client
Owens Corning.
Customizing and configuring the Atrium CMDB 2.1
Developing various reports using Crystal reports XI (Business Objects) and deploying them In
IBM CD
SQL Data structures and backups
Taking care of complete SQL database operations.
Configured the Log shipping for DR setup.
Developed and Configured the Discovery – AD integration using LDAP for login Authentication.
Configuration of SLM module and developing the Agreements and Service targets.
Developing the SLM Notifications.
Customization and Configuration for all modules Service Desk, Change Management, and
CMDB Asset Management, Service Request Management and Task Management.
Designing and developing the various reports using Crystal Reports and AR Reports.
QUALIFICATIONS:
 B. Tech(2007 – 2011) Electronics and communication engineering) from Al-ameer College Of
Engineering and Information Technology with an aggregate 61.16% , affiliated by JNTUK.
 Intermediate MPC(2005 – 2007) from Sri Chaitanya Junior College,with an aggregate 66.66%
IPE Board.
 SSC(2004 – 2005) from Ramakrishna residential public school, Secondary School Certificate
Board with an aggregate of 58.00%.
Personal Profile:
Name : K.MURALIMOHAN.
Father’s Name : K.LAKSHMANA DASU.
Mother’s Name : K.SATYA VATHI.
Date of Birth : 19-08-1989
Email : muralimohan.kintali@gmail.com
Mobile No : +91-9030520602
Nationality : Indian.
Language Know : English and Telugu.
Permanent Address : K.MURALIMOHAN,
S/O K.LAKSHMANA DASU, D.NO: 32-2-
112/1,nathayyapalem,
Rajulu Street, BHPV POST, GAJUWAKA (M),
VISAKAHAPATNAM (D),ANDHRA PRADESH.
PIN CODE-530012

4. Declaration:
I hereby declare that the details specified above are true to the best of my knowledge and
belief.
Place: Visakhapatnam
Date: (K.MURALIMOHAN)