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SAMA I. MOHAMAD
Amman, Jordan  +962 785072625  samaissa1986@gmail.com  http://jo.linkedin.com/in/samaissa
PROFILE
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Dedicated and solutions-focused Sales & Customer Relations professional offering more than 8 years of
experience utilizing creativity, leadership, and team work to design solutions that create customer value;
Analytical problem solver with a proven track record of completing projects within time constraints; Detail-
oriented team player possessing solid interpersonal, communication, and decision making skills. Areas of
expertise include:
Sales Management
Event Management Customer Service Social Media Management
Project Coordination Market Research Website conceptualizing
ACCOMPLISHMENTS
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 Handled Zain’s, Umniah & other Clients Corporate VIP Gifts at Shams Group (Initiating, Planning,
Executing, Monitoring and Controlling, and Closing).
 Increased Sales revenue by 50% in 6 months period. By acquiring 4 new consistent corporate clients as
repeat business.
 Update and monitor information on the MENA BWN, Gradugate & Taoseal TI website.
 Conceptualized Galleria Mall, BPWA's & Taoseal TI committees & website material
 Shams Group, BuBu Designs & BPWA’s event manager, handling the logistics, hiring service, valet,
invitations & decoration
 Launched BPWA's Call Center, Website, and managed their workshops, and general assemblies.
 Started a Marketing Department to promote the business locally at The Galleria Jordan.
 Managed website launch (Initiating, Planning, Executing, Monitoring and Controlling, and
Closing).
 Managed Launch Marketing Campaign at Taoseal TI (Initiating, Planning, Executing, Monitoring
and Controlling, and Closing).
 Coordinated team meetings, morning stand ups and resolved internal conflicts.
 Effectively prioritized tasks and ensured deadlines are met.
 Effectively guided and trained junior professionals on the job.
 Attained scholarships & certificates for:
i. Customer Relationship Management,
ii. Cause Related Marketing
iii. Cross cultural communication & Negotiations
iv. Global Entrepreneurship
 Started and Managed BuBu Designs fashion line, net profit 800% in the first 6 months
SKILLS
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 Excellent is meeting clients expectations & needs
 Excellent skills in Events Management (Planning, Budgeting, Executing, Closing)
 Excellent skills in Sales
 Ability to grasp new ideas and integrate them into desired results.
 Ability to speak/read/write and conduct business in two languages (English and Arabic).
 Ability to coordinate several tasks simultaneously.
 Excellent in Market Research

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 Knowledgeable in Social Media Tools (Awareness, User Experience, Support, Engagement)
 Ability to handle challenges, with proven history of increased productivity.
 Ability to lead others in high-demand situations, Managed teams of 30 persons.
 Experience of working in a strategic communication, media and marketing management role
 Self-reliant with a proven ability to work as part of a team as well as independently
 Can work under pressure
 Ability to prioritize and operate proactively.
 Combine patience, determination, and persistence to troubleshoot client issues.
 Experience of working in a strategic communication, media and marketing management
 Ability to learn very quickly, dependable and can work alone.
 Innovative and energetic with high level of interpersonal skills, positive attitude and a strong team focus.
 8 years of successful professional experience – technical and functional – in Management, Sales, Events
Management, Project execution, Customer Care and Service.
 A demonstrated track record of effectively managing stressful environments while completing projects
within time constraints along with experience in managing large-scale projects.
 Recommend and participate in the development and implementation of service strategies, which result in
enhanced service to customers and customer satisfaction goals.
 Excellent knowledge of the Microsoft Office Suite (97, 2000, XP, 2003, 2007, 2010)
CAREER TRACK
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 Shams Group- AMMAN, JORDAN……………………………………………….......01/2014-05/ Present
Customer Relations & Sales Manager
 Taoseal TI- AMMAN, JORDAN…………………………………………………….......07/2013-04 / 2014
Marketing & Communication Manager
 BuBu Designs – AMMAN, JORDAN …………………………………………………. 08/2011- 01/2014
Managing Partner/ Co-Founder
 Galleria Jordan Mall- AMMAN, JORDAN ………………………………………………12/2012- 2/2013
Market Researcher- Freelancer
 Four Clients: (Ecko Unltd., 7 Camecie, Ko7ayati.com) – AMMAN, JORDAN ………..... 12/2011- 09/2012
Social Media Manager- Freelance
 Aranim Media Factory – AMMAN, JORDAN …………………………………….…… 07/2010- 06/2012
Community Management/ Game Testing & Design
 Genie-soft for Research and Development – AMMAN, JORDAN …………………….... 01/2010-07/2010
Business Development Officer/ Marketing
 Business & Professional Women Association (NGO) – AMMAN, JORDAN …..………. 03/2008-12/2008
Program Coordinator/ MEPI
EDUCATION
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 Global Studies, Thunderbird School of Global Management- Arizona, USA …………...….…. (Jan-May 2009)
 BA English Literature, University of Jordan- Amman, Jordan ………...…...…….... (Sept 2004-Jan 2008)