1. Monica H. Harbin Page 1
Monica H. Harbin
13174 Autumnwood Parkway
Northport, AL 35473
205.799.0993
mnix225@gmail.com
Objective I am a very energetic, organized and team oriented individual looking for continued
growth and opportunity for advancement within your company.
Profile
 19 years experience in all areas of medical practices and medical insurancebilling.
 Ability to manage projects from concept to fully operational status.
 Goal-oriented individual with strong leadership capabilities.
 Organized, highly motivated, and detail-directed problemsolver.
 Proven ability to work in unison with staff, management and outside clients.
Education Certified Professional Coder, AAPC
Relevant Experience & Accomplishments
Management/Supervision
 Over 19 years of experience managing accounts receivable for patient accounts.
 Managing billing staff of 40 employees for over five years.
 Direct interview process for new applicants.
 Train, supervise and evaluate staff and coach improvementskills.
 Counsel employees on defining career and work related goals andobjectives.
 Manage employee training and workflow.
 Results of multilateral staff achievement of work objectives.
 Successfully refined and implemented newprojects.
 Very proficient in Excel, Outlook, Word, and InternetExplorer.
Employment
Southeast Cancer Network, Inc.
Southeast Hospice Network, Inc.
MedSym Solutions, Inc. 2001 - 2015
Central Business Office Director
 Direct day to day activities and functions of the central businessoffice.
 Admitting and registration, patient billing and collection, third-party payer relations,and
preparation of insurance claims.
 Administer policies and procedures and ensures all office activities comply withoffice
standards and government regulations.
 Extensive experience and judgment to plan and accomplish goals within thehealthcare
management field.
 Familiar with a variety of the field's concepts, practices, and procedures.
 Extensive experience and judgment to plan and accomplishgoals.
 Perform a variety of tasks at the request of the software department.
 Lead and directed the work of others.
 Maintain a wide degree of creativity and latitude.
 Report to top management.

2. Monica H. Harbin Page 2
Hospice Institutional Billing Coordinator
 Verify Eligibility for new patients admitted via Ability or CMS HIQA system.
 Maintain hospice billing software.
 Enter and file all monthly hospice claims.
 Follow up on and refile unpaid claims via CMS FISS system.
 Retrieve and process all monthly billing invoices for hospice patient’s room and board
charges.
 Process and post all remittances for hospice claims.
 Report to director of the business office.
Quality Assurance Coordinator
 Plan, coordinate, and implement the quality management and quality improvement
programs for our healthcare facility.
 Monitor and provide assistance with quality assurance and compliancefunctions.
 Provide consultation and direction to ensure programs and services are implemented at
the highest standards and patients receive the highest level of care.
 Ensure policies and procedures are monitored and updated to include regulatory changes.
 Familiar with standard concepts, practices, and procedures within the oncology and EHR
field.
 Rely on experience and judgment to plan and accomplish goals.
 Perform all report writing within software among a variety of tasks requested fromtop
management and software.
 Maintain a wide degree of creativity and latitude.
 Report to director of the business office.
Team Leader I, II
 Review AR for each outside client at month end.
 Review and analyze charges and collections for each client monthly.
 Assist with implementation of business office procedures for each new client.
 Implement new policies and procedures for a billingoffice.
 Manage and assist with billing projects.
 Coordinated workflow and structure for coverage in the billing office for all outside clients
in different time zones.
 Travel to Birmingham office for management and supervision of team members located in
the Birmingham office.
 Promotion from Team Leader I to Team Leader II.
Physician Credentialing Specialist
 Manage and complete physician applications and contracts for all participating
insurance carriers.
 Maintained multiple physician’s medical licenses and CME requirements yearly.
 Reported to management and executives’ credentialing status of ongoing growing staff of
physicians.
Business Office Assistant
 Posted all payments for multiple SCN oncology practices.
 Assisted when needed with billing follow up.

3. Monica H. Harbin Page 3
Allergy Clinic Specialist, Tuscaloosa Ear, Nose and Throat Center, PC 1999 - 2001
 Managed patient load daily for allergy treatment.
 Verified all insurances for allergy testing and treatment.
Front Desk Specialist, University Orthopaedic Clinic, PC 1998 - 1999
 Managed patient intake process for daily appointments.
 Verified patient insurance for coverage.
 Collected copays, scheduled tests along with other necessaryappointments.
Occupational Health Center Assistant, First Care 1997 - 1998
 Performed Pre-Employment Drug Screens.
 Assisted with employment required physicals.
Billing Specialist, NorthStar Paramedic Services 1996 - 1997
 Followed up on unpaid insurance claims for ambulance transports.
 Assisted with wheelchair bound patient transports.
Community Involvement RISE, Stallings Center, Volunteer
Honors & Awards Who’s Who Among American High School Students