looking for a career advancement

1. 14/77 Frederick Street
ROCKDALE NSW 2216
Mobile: +6 143 881 569
Email: nishadhie.udawatte@gmail.com
NISHADHIE UDAWATTE
OBJECTIVE I am a Professional Banker with demonstrated experience in Retail Banking Operations, Office
Administration and Customer Service. Having completed Bachelor of Commerce specialized in
Accounting, now seeking re-employment. I am a very ambitious and career conscious person
who can use acquired skills and education for constant growth and advancement.
PROFESSIONAL
ACHIEVEMENTS
SALES
 Achieved the Debenture issues targets of LKR 2,000,000 from a single
walkingcustomer and top the branch in the region.
 Achieved given targets on Cross-sell (sellingthrough skills) within the
branch level.
 Achieved appreciation for sellinghighestnumber of tokens for the
day within an hour for the “Red Kite” program.
CUSTOMERSERVICE
 100% customer satisfaction monitored by Mistry Shopper Customer
Service Standards.
 100% Bench Mark Customer Service Standards achieved.
TEAM MANAGEMENT– ATTENTION TO DETAIL
 Awarded by “I Caught You”(Service Appreciation) for displaying
positive approach towards work & supporting the teamand the
management during crucial periods. (2007)
SKILLS  Specialized in Branch Banking Sector in the areas of customer service and branch
operations in the commercial banking industry over a decade.
 Ability absorb the work pressure in a team environment and work autonomously
with attention to detail.
 Excellent oral and written communication skills and time management skills.
 Well conversed with the system based computerized environment and MS office
Skills.
 Well competent on achieving Cross selling targetsand referral goals.
 Excellent planning, organising and interpersonal skills

2. Page | 2 NishadhieUdawatte
WORK HISTORY ADMINISTRATIVEASSISTANT(VOLUNTEER) - SPECIALOLYMPICSAUSTRALIANorthRyde
NSW
February 2016 – July 2016
RESPONSIBILITIES
 Responsible for all the data entry relatedactivities.
 Opening new registrations for Athletes, volunteers, participants’ etc
 Verifying the entered data and modifying the applications with new given
information.
 Maintaining the consolidated worksheet of all the activities.
 Preparing the data reconciliation report of the data for the management.
TEAM MEMBER – COLES SUPERMARKETS Brighton Le Sands NSW
October 2010 – Current
RESPONSIBILITIES
 Balancing of all the cash registersat the end of the day.
 Handling all customer related inquiries and complaints along with a delegated
authority limit to work independently to take decisions and act accordingly with
purchase- refund policies.
 Preparing the daily turnover to the store level management.
 Assisting the stock take and input them to the systems to maintain the inventory
management system FIFO. (First in – First Out)
 Engage in CSR (Corporate Social Responsibility) and sustainability activities and
maintain the records to the management.
BRANCH OPERATIONS OFFICER - NATIONAL BANK OF RAS AL- KHIMAH (P. S. C) DUBAI
UAE
September2008-June 2010
RESPONSIBILITIES
 Work as a Relief Branch Operations Manager.
 Preparing The Reconciliation Reports for all the foreign currencies and the local
currency weekly, monthly and during the end of the financial year.
 Maintaining The Branch Petty Cash Account and Branch Suspense Account and
reconcile on monthly basis.
 Preparing the Capacity plan and staff development plan of the branch toHead Office
in order to maintain the staff budgets.
 Authorized AML (Anti money Laundering) Officer in order to maintain the money
laundering guidelines implemented by The Central Bank of UAE.
 In charge of the branch cash flow and authorize transactions including placing cash
orders with the central bank of UAE.
 Supervising and managing a team of 6 tellers in every aspects of teller functions in
the branch.
 Branch staff periodic training and coaching for the ongoing careerdevelopments.

3. Page | 3 NishadhieUdawatte
CUSTOMER SREVICE OFFICER - NATIONAL BANK OF RAS AL- KHIMAH (P. S. C) DUBAI
UAE
September2006- September2008
RESPONSIBILITIES
 In charge of the branch cash flow and authorize transactions including placing cash
orders with the central bank of UAE.
 Attendto all customers’ escalatedquarries and complaints and resolve amicably and
update the Service Excellency data base for improve the customer satisfaction.
 Direct interference with personal banking customers for opening and closure of
accounts and processing service application forms.
 Work as a Relief Branch Operations Manager.
 Scrutinizing and authorizing the account opening mandates to the relevant
departments for the process.
 Assisted The Core- Banking team and represented the branch banking unit with the
area manager for the discussions with the vendor for system implementations while
adopting Finacle software to the bank.
JUNIOR OFFICER– THOMAS COOK- Dubai UAE
June 2004 - November2005
RESPONSIBILITIES
 Authorized officer to authorize foreign exchange funds transfer verifications.
 Preparing the operational report to the head office for reconciliation purposes.
SENIOR BANKING ASSISTANT – SEYLAN BANK P.L.C ColomboSRI LANKA
June 2004 - November2005
EDUCATION BACHELOR OF COMMERCE (ACCOUNTING) – FEDERATION UNIVERSITY MELBOURNE
VICTORIA AUSTRALIA (2016)
DIPLOMA IN ACCOUNTING (CREDIT LEVEL) (ULTIMO CAMPUS)-TAFE NSW AUSTRALIA
(2013)
HIGH SCHOOL - METHODISTCOLLEGE COLOMBO 03 SRI LANKA (1997)
REFERENCES UPONREQUEST