1. Curriculum vitae
PERSONAL INFORMATION Nestorović Nikola
Hercegovačka 54a, 11080 Belgrade (Serbia)
+381 69 2611 251
nnestorovicbgd@gmail.com
Sex Male | Date of birth 29/11/1990 | Nationality Serbian
WORK EXPERIENCE
01/08/2015–Present IT Service Desk
BlackBerry, Belgrade (Serbia)
IT support for employees of BlackBerry in Canada, US, UK and other regions:
- Huge focus on problem solving and users satisfaction.
- Troubleshooting Windows, Mac OS, Ubuntu Linux
- MS Office, Internet Browsers, Cisco Anyconnect, Antivirus/Antimalware support
- McAfee Encryption and profile push
- SecureDoc, joining to RIM domain, providing remote support via SCCM
- Working with AD, MS- Exchange administrating accounts, DL's, Mailboxes, VPN support, Creating
accounts, Modifying, troubleshooting connection issues, restoring users, computers, BES server,
administrating BES accounts, providing 2nd level support for BlackBerry devices (software, work
space, BES activation issues). - Working with incident coordinators and proper teams during master
incidents on resolution- JIRA ticketing system.
01/08/2015–Present IT Specialist
NCR Corporation, Belgrade (Serbia)
• IT Support to NCR's Clients, Customer Engineers and partners
• Support will include problem identification, analysis, diagnosis and resolution
• Presents and gains agreement for problem isolation, solution creation and implementation plans
• Organizing incoming phone calls, emails or tickets from clients and field engineers
• Monitor the notification and ticket queue screens
• Remotely resolve tickets with a remote resolution opportunity
• Dispatch to the appropriate teams for resolution
• Manages incidents to assure contractual SLA's are met, if SLA is in danger follows the agreed e
escalation path
•Utilize Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions
to known problems
•Responsible for ensuring that solutions provided are successful
• Customizes and provides business data for knowledge applications
• Prepares standard reports
• When no known solution can be identified, responsible for the escalation of issues to other support
centers where deeper level skilled personnel are available;
• Position retains ownership of all escalated problems/issues through to resolution and is responsible
for ensuring that NCR Management is informed if resolution to a problem will take longer than
contractual
• Work to anticipate internal and external client needs and commitment to customer satisfaction;
Monitoring and reacting to events for all customers
• Setup, management, and maintenance of IT-related equipment.
• Manage time and projects effectively.
• Help put processes in place to maintain a stable network environment
• Provide input and recommendations to the organization surrounding hardware and
software technologies and how these technologies can assist the business being especially
proactive with new technologies
• Develop and monitor performance levels of software and hardware and evaluate,
recommend, and propose alternative methods of information processing• 7/24 operations that include
weekend support
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2. Curriculum vitae Nestorović Nikola
01/06/2014–Present Software Developer
Freelancer, Belgrade (Serbia)
Working with Visual Studio and Microsoft SQL Servers, using VB.net and HTML/CSS and currently
learning PHP and Swift for iOS development.
01/09/2012–01/06/2014 Software Developer
IN-FORMO d.o.o.
Ibarska 5a, 11000 Belgrade (Serbia)
Currently working on development of software related to Association of Free and Independent Trade
Unions.
Also working on software created for Restaurants and cafe bars. Curently, we are in process of
creating brand new software for restaurants, bars, hotels, shops etc.
Working with Visual Studio and Microsoft SQL Servers, using vb.NET language.
Business or sector Software Company
01/11/2011–01/05/2012 Vice President Information System Congress Committee
AIESEC International, Rotherdam (Netherlands)
Taking care about all video materials, commercials, website, press releases on-line etc...
01/01/2011–01/05/2012 Vice President Information System
AIESEC, Belgrade (Serbia)
Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand
strategy and statistical systems.
01/12/2008–01/10/2011 Owner
Inoprom NN
Tosin Bunar 164, 11070 Belgrade (Serbia)
Owner of car insurance agency that worked with Delta Generali insurance company.
Business or sector Car Insurance
EDUCATION AND TRAINING
01/08/2009–01/08/2012 Student
Information Technology School, Belgrade (Serbia)
www.its.edu.rs
Learning about how to work on tools like Visual Studio, Adobe applications, SQL Servers etc.
Learning how to use and create HTML/CSS codes, databases and after all how to create websites,
desktop applications etc.
01/10/2011–01/08/2014 Manager of Law and Security
Visoka Skola za Menadzment u Saobracaju, Belgrade (Serbia)
01/10/2014–Present Specialist for Law and Security
Visoka Skola za Menadzment u Saobracaju, Nis (Serbia)
Specialization in Law and Security field (4th year)
PERSONAL SKILLS
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3. Curriculum vitae Nestorović Nikola
Mother tongue(s) Serbian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C2 C2 C1 C1 C2
Levels:A1 andA2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills Excellent communication skills gained through my experience in the worlds biggest student
organization "AIESEC".
Organisational / managerial skills -Leadership (I was responsible for a team of more then 100 members of local committee in AIESEC,
and as owner of my company I had a team of 5 people)
- Great organisational skills gained in "AIESEC"
- Excellent team-leading skills gained as owner of "Inoprom NN" and also as a team-leader of IT team
in "AIESEC"
Job-related skills - Good command of quality control processes since I was responsible for my own work I done as
photographer for "Mini Studio Publishing Group" and as software developer in In-Formo d.o.o.
- Mentoring skills (as team leader of IT Team)
Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Proficient user Proficient user Proficient user Proficient user Proficient user
Digital competences - Self-assessment grid
UDEMY - Complete Web Developer Course
UDEMY - iOS8 and Swift course
UDEMY - Photoshop, Web Design and Profitable Freelancing
▪ Good command of office suite (word processor, spread sheet, presentation software)
▪ Good command of photo editing software gained as an professional photographer
▪ Good command of software and database creating softwares (Visual Studio and MS SQL Server)
Driving licence B1, BE, B
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