1. VIVEK SHARMA (MCA)
Mob-9899169468, 8750895906 Address: Flat no-18, Near DLF City Court Mall
vivek.sharma1000@yahoo.com Sikandarpur DLF Phase 1 Gurgaon(H.R)
vvivek.1000@gmail.com
Objective
To work in challenging and creative environment in IT industry that will allow me to utilize
my education, increase my knowledge and further polish my skills so that I could
effectively contribute towards the goals of the organization.
Technical Skills
Operating Systems : DOS, Windows 2000/2003/XP/Windows 7, Unix Basic.
Tools : Service-Now and BMC Remedy 5.0.
RDBMS : SQL Server.
Networking Device : Cisco Routers,Cisco La, Cisco Layer 2 Switches.
Web Technologies : ASP.NET, HTML, XML.
Certifications
• ISMS (ISO 27001:2013) Certificate from spectranet.
• I have completed ITIL Training.
• I have completed CCNA training.
Professional Experience
Planman Hr Solutions Pvt Ltd. May 2013-Till Date.
Organization : - Planman Hr Solutions Pvt Ltd.
Job Profile : - Sr. IT Executive.
Project : - Spectranet(Telecom compony) .
• Manage all user account in Active Directory.
• Sending weekly & monthly call report to manager.
• Managed an Active Directory site; replication schedules, site links and
boundaries, used ADUC to create and manage computer, user and group
accounts in an Active Directory environment.
• Installations, configuring & troubleshooting of Ms Outlook.
• Email configuration in Blackberry Phone.
• Writing & Execute SQL Queries.
• Added and removed server roles and features; configured AD Domain Services
roles; configured network infrastructure roles; configured file and print services.
• Handling the Video conferencing & projector connectivity problems.
• Installations of all software, PC Maintenance & up-gradations.
• Troubleshooting & maintenance of LAN / WAN Networking problems.
• Remotely Support through Timbuktu pro,VNC,Team Viewer and net meeting.
• Managed a team of 6 Desktop support Engineers.
• Providing training to new Joiners.

2. • Managing Calls According to SLA.
• Asset management.
• Handling daily issues regarding installation & troubleshooting of ERP Software.
Previous Experience
FutureSoft Solutions 10 June 2012 – 10 April
2013.
Organization : - Futuresoft Solutions Pvt. Ltd New Delhi.
Job Profile : - FMS Engineer.
Project : - PL Engineering.
• Installations, configuring & troubleshooting of Lotus notes 8.5.3.
• Troubleshooting Notes using Remote administration using Windows Net Meeting
and remote Administration Software’s.
• Remotely Support through Timbuktu pro,VNC,Team Viewer and net meeting.
• Installation & troubleshooting different type of Data Card Reliance Net connect,
TATA Photon etc.
• Installing Engineering Software Like Autocad,PDMS,Catia, NavisWorks,Prodok
etc.
• Installation maintenance & Troubleshooting of all HP & Cannon Printers .
Previous Experience
HCL Infosystems LTD. 4 July 2010-4 May
2012.
Organization : - HCL Infosystems Ltd Noida.
Job Profile : - L1 Engineer.
Project : - Ernst & Young .
• Remotely Support through Timbuktu pro,VNC,Team Viewer and net meeting.
• Configuration and troubleshooting Odyssey Wi-Fi Client and Bluetooth.
• Installations, configuring & troubleshooting of Lotus notes 8.5.3.
• Taking care of application issues at Client end (Prowess, Capital line, Ms office
2007).
Previous Experience
Ceres infotech Pvt Ltd. March 2006- April2007.
Organization : - Ceres infotech Pvt Ltd.
Job Profile : - On JobTrainee .
Project :- BSNL Agra.
• Writing & Execute SQL Queries.
• Data Entry Job .
• Handling internet & wifi related issues.
• Handling Software installation calls.

3. Educational Profile
• M.C.A (2007-2010), UP Technical University, Lucknow .
• B.S.C (2003-2006), Agra University.
• 12th
(2003), S K M Inter College, Kasganj Etah, UP board .
• 10th
(2001), Shiva Inter College , Kantor Etah, UP board .
Personal Information
Date of Birth : 30 August 1987
Father’s Name : Mr. Naresh Sharma
Language Known : Hindi, English
Gender : Male
Declaration
I hereby declare that the above written particulars to the best of my knowledge and
belief.
Date: ( Vivek Sharma)