1. Contact
Mobile: +201221817184
E-mail : ahmed923@hotmail.com
Ahmed Mohamed Magdy Ahmed EL-Kassaby
Date of birth: 21 February 1988 ▪
Address
4 El Oroba St. Kornish El Maadi, Cairo, Egypt
Personal Summary
A successful senior IT Administrator with extensive analytical and software experience of
investigating and diagnosing IT operating systems, especially Windows, Active directory, Exchange
and Citrix. Multi-talented with good all round technical skills and the ability to develop and maintain
close working relationships with other support and development teams. Having the personal drive
required to deliver a service that exceeds the expectations of colleagues and end users through a
positive, well organized and structured work ethic.
Looking for a career advancement opportunity with a company that will challenge my problem
solving skills and allow me to develop my knowledge & potential.
Education
2004 to 2009 Bachelor in Computer Science and Management Technology.
Modern Academy, Cairo, Egypt
Modules included:
 Computer programming
 Computer graphics
 Computer hardware
 Accounting and Finance
 Human resource management
Work Experience
 National Bank of Egypt – Cairo, Egypt
IT Administrator September 2010 – Present
Work as part of a proactive team of support staff responsible for delivering a high quality, customer-
focused professional service. Providing the very highest level of technical support and customer
service to internal staff.
Duties:
 Handling incoming incidents via the phone / e-mail promptly and effectively and through tickets.
 Working on Active Directory accounts, Encryption configuration of laptops.
 Analyze and troubleshoot software and hardware issues.
 Create help desk documentation with step by step instructions on problem resolving techniques.
 Solved minor workstation-related issues.
 Diagnosing and resolving a wide range of technical issues over the phone.
 Installing operating system, software, antiviruses and patches.
 Responsible for allocating work to junior staff and induction training for new staff and internship.
 ABC Display
Graphics Designer May 2010 – 1 September 2010
 Graphic Designer using adobe Photoshop, Free hand, 3D Studio max adobe Illustrator.
 Designed new catalogue template for the company within less than a month

2. Achievements
Been part of deploying and upgrading all National Bank of Egypt servers and clients, more than
three hundred servers from windows server 2003 to windows server 2008 and sixteen thousand
clients from windows XP to windows 7
Been part of applying Citrix System project on more than five hundred thin clients in National Bank
of Egypt
Been part of applying Payment Card Industry (PCI) Data Security Standard (DSS) project on
National Bank of Egypt servers and clients
Excellent Grade in the Graduation Project Intelligent DNA Identification System.
Technical Proficiency
 Technical support of Operating System (Windows 7 / 8 / 10 / Server 2008 / Server 2012).
 Experience with Microsoft office Outlook, Word, Power Point, Excel, Access.
 Installing and configuring peripherals, components and drivers.
 Experience with Client Service related functions.
 Experience with managing users and computers using active directory.
 Remote Administration using terminal service Damware, SCCM.
 Providing training about Microsoft Windows Server 2012 and client OS windows (7 / 8).
 Sound knowledge of Microsoft Lync server 2010.
 Sound knowledge of Kaspersky administration server 10.
 Sound knowledge of Virtualization management VMware, Hyper-V.
 Sound knowledge of Citrix Xen Server, Xen App Server.
 Intermediate level of computer graphics design software, 3D Studio Max, Adobe After Effects,
Adobe Photo Shop, Adobe Illustrator.
 Sound knowledge of System Center Configuration Manager (SCCM) Server.
Courses
 Microsoft Lync Server 2010 Deploying Configuring and Administrating
 Kaspersky endpoint security and management version 10, At Kaspersky Lab Middle East Offices
– Dubai
 Microsoft Windows Server (2008-2012), Windows 7
 National Bank of Egypt Induction Course
Key Skills:
 Self-motivated, initiative, high level of energy.
 Creative thinking.
 Leadership communication skills.
 Problem analysis, use of judgment and ability to solve problems efficiently.
 Technical and technological skills.
 Able to work in a team.
 Strong verbal and personal communication.
 Able to work under pressure and flexible time.
Languages
Arabic: native
English: Fluent command of both written and spoken
Interests
Technology, Reading, Chess, Sports, Jogging, Music.