1. CV of Roy Hoffmann
Roy Hoffmann
Uzi Hitman 11/19, Kiryat Motzkin, 2603615 Israel
054-5877075
Royh1809@gmail.com
Profile and Main Skills
• Troubleshooting proficiency
• Vast technical knowledge
• Troubleshooting LAN communication problems (Firewalls/Routers)
• Patient and diligent
• Troubleshooting Windows XP/Vista/7
• MS Office proficiency
• Proficient in AVG, Printers, PC Security systems
Work Experience
Help-Desk, Strauss Group Ltd. , Bar-Lev Industry Zone Israel, November 2013 – Current
• Active Directory (Full Operation): Creating users, deleting users, permissions, setting up email
accounts to Exchange Server etc.
• Internet and Network: Troubleshooting Endpoint problems. Main problems related referent (LAN
and WLAN).
• Microsoft Office 2010: Troubleshooting and User guidance various Office 2010 programs:
Word, Excel, Power Point & Outlook (Receiving, sending and configuration - user level).
• PC/Laptop: Troubleshooting and User guidance on Windows 7 platform (network, software,
hardware, printing issues & external devices).
• Cellular: Troubleshooting and supporting various kinds of applications based on CITRIX system
(Android & iOS).
• SAP: Troubleshooting Warehouse inventory problems (WM Module).
• Troubleshooting connections via Juniper Networks (VPN) – Troubleshooting and guide endpoint
users how to connect with SSLVPN website and Juniper JUNOS.
• Troubleshooting of firewall blocking with PORTNOX platform with Administrator privileges
(computers, laptops & printers).
• Troubleshooting share folders and files on file servers & network drives.
• November 2014 – May 2015: I participated in a project of assimilation and training. My
responsibilities were to configure tablets for Pre-Sales workers and for the teaching and training
on the new system.
Business Technical Support, 013 Netvision/Cellcom, Haifa Israel, August 2011 – November 2012
• Internet Troubleshooting: Local area network, External network and Wireless network.
• E-Mail Troubleshooting: Receiving, sending and configuration (client level and server-level) -
Outlook Express, Outlook 2003 & Outlook 2010.
• Firewall: Settings and Troubleshooting, port forwarding, filtering websites, blocking ports,
configuration settings, etc. (Check Point SBOX, Fortigate and Cisco).
• Routers: Troubleshooting and configuration (Dial-up, WLAN, LAN, etc.).
Education and Certifications
WH2 – White Hat Hacker, 2014
John Brice, Haifa, Israel
The course prepares the graduates for jobs in:
• QA testing in security.
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3. MCITP - Microsoft Certified IT Professional, 2010 – 2011
John Brice, Haifa, Israel
• Server 2003, 2008, 2008 R2 - Configuring and Troubleshooting.
• Network Troubleshooting.
• System Administrator - Troubleshooting, Group Policy Settings, Active Directory, Configuring
networks (local area network, virtual private network, etc.), local and network permissions (files,
folders).
MCDST, Microsoft Certified Desktop Support Technician, 2008 (Graduated with honors)
John Brice, Haifa, Israel
• Troubleshooting Windows 98, XP and Windows 7.
• Troubleshooting software and hardware on windows platform.
• Network Troubleshooting.
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