1. AREAS OF EXPERTISE
Desktop Support
Diagnosing hardware &
software faults
Testing and evaluating new
technology
Cisco
MAC os/Windows/Android
Data Protection
PROFESSIONAL
Quality Assurance
Databases
Documentation
Networks
HTML
English speaker
PERSONAL SKILLS
Flexibility
Problem solving
Customer service skills
Troubleshooting
Ready to Learn
SOFTWARE DEVELOPMENT
SKILLS
VB 6, VB.net
Crystal Reports for Visual
Studio
MSSQL, MySQL server
Microsoft Access Database
NETWORKING SKIILS
Active devices
configuration
Cisco CCNA
Windows server
installation and
Configuration
WEB DEVELOPMENT
CMS(WordPress)
Asp.net (Visual Studio)
Dream Weaver
Webserver management
(CPanel)
Php, MySQL, JavaScript
Bootstrap
Dennis Mutwiri Koome
254710590670
mutwiri12@gmail.com
IT support/Software Developer
PERSONAL SUMMARY
A competent IT support professional with a proven track record of providing specialist technical
and helpdesk support. Extensive experience of working in the front line helping clients and
colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural
problem solving and analytical skills and able to contribute to the development of best practice,
procedures and policies within a company.
Currently looking for a suitable IT support position with an ambitious company or organization.
WORK EXPERIENCE
Technology Support Consultant – Gundua Health Center, Meru
IT SUPPORT SPECIALIST January 2016 - Present
Reporting directly to the Administrator and collaborating closely with other staff members.
Responding to queries in a timely and accurate manner and resolving queries to the user’s
satisfaction.
Duties:
 Responsible for diagnosing & resolving hardware, software & end users’ problems.
 Acting as the first point of contact for all IT & technical queries.
 Developing the infrastructure and systems to meet the company’s needs.
 Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
 Involved in the rollout of software updates and patches.
 Investigate specialist and complex IT support issues.
 Communicating with third party technical specialists.
 Configuring and managing backup & restore procedures.
 Maintaining a wide range of computer hardware and software programs.
 Identifying & reporting on the budgetary implications of IT projects and upgrades.
 Provide secondary support for LAN administration.
 Responsible for allocating work to junior staff and induction training for new staff.
 Deploying new hardware, server backups & evaluating new software & security risks.
 In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows 7-
10 & Microsoft Office up to Office 2016.

2. GRAPHICS DESIGN
Fireworks cs6
Illustrator cs6
InDesign cs6
SOCIAL MEDIA
YouTube advertisement
content creation and
management
Facebook Page
Management
Twitter, Instagram, LinkedIn
Blogger, Google Plus
Dropbox, Google drive,
CUSTOMER SERVICE
Customer satisfaction
skills
Troubleshooting
customers’ problem and
guiding them to solution
Giving information about
products
PERSONAL DETAILS
Dennis Mutwiri Koome
M: +254710590670
E: mutwiri12@gmail.com
Nationality: Kenya
L: English, Swahili, Meru
Software Development Consultant
SOFTWARE DEVELOPER CONSULTANT January 2014 - Present
Responsible of writing code, estimate tasks, fix bugs, doing feasibility study and estimate cost of
software development.
Duties:
 Listening and evaluating clients’ software requirement.
 Converting user’s ideas to software based solution.
 Replacing manual office routine jobs with software automated tasks
 Installing, bug fixing and offering support to users of software developed.
 Maintaining and upgrading system as required by Clients.
 Training users on how to use systems developed
SOFTWARE DEVELOPED
eVerytime -Communication system that uses a modem and a PC an alternative to online bulk sms,
with ability to receive and analyses responses, users are able to query the system using short codes
via sms
installed in
 Strathmore school
 Upper Hill High School
 State House Girls High School
ERM (executive record manager)- projects management records system
 Installed Ministry of Environment water and Natural resources in conjunction with
National Youth Service to manage Dam and pans development around the country
Mobifish -Same concept as eVerytime it links Organization with Fishermen, Records fish
yield from fishermen via sms, performs analysis data and reporting, also auto responds to famers
queries
 Installed in Tuna Fisheries Alliance of Kenya. In conjunction with GadgetBid Kenya
Hospital Management Information system- helps manage patient, drugs, doctors, and financial
records of a health center
 Installed in Gundua Health Center
Payroll System- installed in Pelt Security Ltd
Inventory and Sales System-installed in Willjay ceramics and Ruby Fashion Center Nairobi
Customer Service Executive – Horizon Contact Center, Nairobi
CUSTOMER SERVICE MAY – December 2015
Responsible of answering customer calls for Orange Kenya account.
Duties:
 Receiving calls from customers and attending to their product queries
 Educating customer more on the products
 Listening to customer complaint to ascertain the solution

3.  Guiding customer through the solution process
Software Developer – Sidweb Technologies Limited, Nairobi
SOFTWARE DEVELOPER September 2010 – December 2013
Responsible of writing code, estimate tasks, fix bugs, doing feasibility study and estimate cost of
software development.
Duties:
 Developing, installing and maintaining company’s software.
 Troubleshooting and training users on how to use systems developed by the company
ACADEMIC QUALIFICATIONS
Advanced Diploma (Credit) in IT
Inoorero University 2009 – 2011
High school: KCSE (C+)
F.G.C.K Kisima Secondary School 2004 – 2007
OTHER COURSES/CERTIFICATIONS
Cisco Networking Academy Inoorero university
Mobile boot Camp Inoorero university
REFERENCES
Name William Omwega
Occupation Administrator Gundua Health center
Phone 0722354060
Email administrator@gunduafoundationkenya.org
Name Benjamin Walgwe
Occupation Manager GadgetBid Kenya
Phone 0726117628
Email bwalgwe@gmail.com
Name Peter Kamatu
Occupation ICT Manager Ministry of Environment water and Natural resources (world bank Project)
Phone 0714564246
Email peterkamatu@gmail.com