1. Jasmine Smith
4207 Alton Street • Capitol Heights, MD 20743 • (240)-604-5806 • jasmine.smith@yahoo.com
Skills
 Software: Microsoft Office Suite 2010 (Access,Excel, PowerPoint, Word), basic understanding of database and SQL
 Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo
ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps
 Networking: Basic networking experience (running cables, troubleshooting connections,activating ports,basic router
configuration, switches,Wi-Fi router)
 Support: Helpdesk/Desktop: escalation and documentation on ticketing system, customer service support (email, phone,and
in person)
Experience
National Aeronautics and Space Association Washington, DC
ITCD Security Intern August 2016-February 2017
 Assisted with updating PIV cards and digital signatures,ensuring customer certificates were applicable with current software
updates and have accessibility to the building for over 800 customers.
 Updated IT Security portfolio in regards to future contracts for new employees requiring me to shadowand assist 11
responsible parties while documenting their processes ofover 25 different occupations.
 Activated over 100 IPhone’s, Androids and cell phones during mobile refreshes. Assisted with ITunes/ICloud data backups
and data transfer.
 Ensured aged devices and peripherals were accounted for and packed for shipping.
M-NCPPC/ John Eager Howard Community Center Capitol Heights, MD
Front Desk/ Administrative Assistant July 2012-Present
 Log in and register over 15 members into Smart Link software daily while handling currency due to member registration,
providing excellent customer service.
 File and fax multiple documents in a timely manner so that proper documentation is processed on time.
 Participated in most children mentoring programs and assist with over 10 senioractivities and programs when needed,
enhancing the knowledge of the youth and providing for the community.
Education
Year Up, National Capital Region Arlington, VA
Information Technology Training March 2016-Present
 Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually
across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate
internship.
 Participated in Information Technology track, which prepares students primarily for roles in desktop support,IT help desk,
software development/testing, and business operations.
 Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT);
relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development;
recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery
College, and 2,000 other colleges/universities nationwide.
Prince Georges Community Center Largo, MD
Computer Information Systems Student August 2011-Present
 Completed multiple CIS courses,resulting in basic knowledge of software development and networking.
 Studied CCNA courses in which I received training on the use of servers, routers, switches and networking cables.
Volunteer and Leadership Experience
Year Up- National Capitol Region Arlington, VA
Ambassador & Facilitator April 2016-Present
 Led about 15 student tours formultiple corporate partners, providing a positive insight on the program and making way for
more recognition and partnerships for future interns.
 Facilitated “Feedback Fridays”, allowing colleagues to regroup from the week and prepare for future projects and allowing
colleagues to give each other productive feedback.