1. Cao Bich Ngoc
Address: No 12 A, Alley 99/110/65, Dinh Cong Ha Ward
Hoang Mai District, Hanoi, Vietnam
Mobile: 0902078158
Email: caobichngoc0201@gmail.com
PERSONAL DETAILS
Name : Cao Bich Ngoc
Age : 2nd
Jan,1990
Gender : Female
Marital Status : Single
Citizen of : Vietnam
Position Applied : Assistant Manager
CAREER SUMMARY
Dec 2011 to Now FUJI XEROX VIETNAM COMPANY LIMITED
Assistant Manager for Japanese Account Operation

2. PROFESSIONAL EXPERIENCE
Dec 2011 to Now FUJI XEROX VIETNAM COMPANY LIMITED
Assistant Manager for Japanese Account Operation
• Working in environment providing exceptional customer service, solutions for hardware and
software of photocopier machine and demonstrating product knowledge.
• Responsible to handle all the problem with Japanese customers with a smile and creating a
friendly.
• Manage administrative functions to ensure smooth and efficient operations of the organization.
• Work with the Manager to develope programs and service.
• Plan and implement the annual calendar of activities special events and the official administrative
acts.
• Create presentations for meetings.
• Dealing with customer complaints what each customer wants or needs
• Prepare some documents necessary with customer for color license and submit to Information and
Communication Department
• Select Top User Accounts for Japanese Account Team
• Make summary report of print volume monthly base
• Sales Force Data Accuracy enhancement support
• Support to make communications and contract for Japanese customer
• Internal Process Enhancement ( IDMP system support )
• Proposal and Competitor’s quotation collection and share in Public share folder
• Visit all Japanese users to increase coverage up.
• Install the machine and printer, scanner and fax driver.
• Instruct and how to use the machine.
• Updated customer information including tel, office site, PIC
• Supporting sales to make quotation and send to customer when customers need to move machine
to new place
• Supporting to make documents when customers want to borrow a machine for testing
• Solve the internal matters; get the voice of customer (VOC) and reporting
• Collecting correct the contract and related document for calculation by closing date; offer FSMA (
Service contract ) to customers
ACADEMIC
2007 - 20011 Hanoi University of Business and Technology
Bachelor of International Commerce
REMUNERATION
Expected Salary : Negotiation
COMMENTS
• Effect problem-solver, organized.

3. • Effect negotiator.
• Having a friendly & professional manner.
• Able to commit at short notice to overtime during busy trading periods.
• Have the ability to listen to the customer’s needs.
• Aways well smartly dressed.
• Organized, reliable, self motivated and confidence personality
• Positive and high responsibility
• Ability to work under pressure to achieve target
• Team-work attitude
• Good communication skills
• Good negotiation skills at different level in organization
KNOWLEDGE
Certificate of Horenso Training Skills
Hanoi , January 25, 2017
Applicant’s signature
CAO BICH NGOC