AIRWAY Drone Service Delivery – On Time, Every Time -HR Recruitment & Training Plan Season 3 Semi Final Business Case Scenario Submission of Submitted By : Sasturkar Gauri Gajendra - From Team Wright | Submission Date & Time : 2021-03-14 11:02:13

1. Team - Wright
Name – Gauri Sasturkar
Head of Human Resource
Assignment Taken:
HR Recruitment & Training Plan
Title
AIRWAY Drone Service Delivery – On Time, Every Time
-HR Recruitment & Training Plan

2. Case Understanding:
Airway delivery is a courier company, which has branches across India and delivers to most pin codes. Company’s
Board has decided to venture into ‘Hyper Local Delivery Space’ and want to conduct local delivery through drones. As, a rule,
all flying objects in India, needs to take permission from m (DGCA) Director General of Civil Aviation. Your company has all
necessary permissions. Trials are conducted at beyond the visual line of sight (BVLOS) and successful test deliveries are
conducted. Company has decided to start this venture as “Short Range Drone Based Services” instead of Long-Range Drone
Flight operations due to high purchase cost of “Long range drones”. Company Intend to build an end-to-end Drone Operations
& Management Platform through which a rapid scaling of business can be achieved. Company has performed several
successful beta testing deliveries for initial participants such as food delivery companies, few Pharma Chains, & Internal Local
deliveries and looking forward to exploring more business areas for cost-effective cargo deliveries. We know the value of time.

3. BCS SOLUTION SUMMARY
The solution consists of parts-two one is hiring plan to hire managers and technician staff, second is
trainingand developmentprogram, initiallywe are hiring only a smaller number of employees as we are just a start-up but
we are extremely committed to hire the best employee who show integrity and excellence at work. Hiring a quality
employee helpthe companyto grow. hiring involves several steps like HR management recruitment, warehouse Manager,
Sales & Marketing manager, Information technologist, Accountant/cashier, Client service executive, Drone delivery
operators. Once a person joins our Company then we'll provide them a sort orientation session and explain them about
company culture and work policy. The training and development program is compulsory for new people to company. The
full training program is conducted for employees. For retention plan we come up with more options because at today's
corporate world everyone is switching their job more frequently. Company provides employee of the month award to as
employee welfare we provide medical and accident insurance to our all employees.

4. Solution
Sr. No. INDEX
1. HR Manager Recruitment
2. Warehouse Manager
3. Sales & Marketing Manager
4. Information technologist
5. Accountant/ Cashier
6. Client Service Executive
7. Drone Delivery Operator

5. 1. HR Manager Recruitment
▪ Responsible for overseeing the smooth running of HR and administrative tasks for the
organization
▪ Maintains office supplies by checking stocks; placing and expediting orders; evaluating
new products.
▪ Ensures operation of equipment by completing preventive maintenance requirements;
calling for repairs.
▪ Defining job positions for recruitment and managing interviewing process
▪ Carrying out induction for new team members
▪ Responsible for training, evaluation and assessment of employees
▪ Responsible for arranging travel, meetings and appointments
▪ Oversee the smooth running of the daily office activities.

6. 2. Warehouse Manager
▪ Responsible for managing the daily activities in the warehouse
▪ Ensures that proper records of goods meant for delivery that are kept in the
warehouse
▪ Ensures that the store facility is in tip top shape and goods are properly arranged
and easy to locate
▪ Interfaces with third – party suppliers (vendors)
▪ Control goods delivery and delivery chain inventory

7. 3. Sales & Marketing Manager
▪ Manages external research and coordinate all the internal sources of information to retain
the organizations’ best customers and attract new ones
▪ Models demographic information and analyze the volumes of transactional data generated
by customer purchases
▪ Identifies, prioritizes, and reaches out to new partners, and business opportunities et al
▪ Identifies development opportunities; follows up on development leads and contacts;
participates in the structuring and financing of projects; assures the completion of
development projects.
▪ Responsible for supervising implementation, advocate for the customer’s needs, and
communicate with clients
▪ Develops, executes and evaluates new plans for expanding sales
▪ Documents all customer contact and information
▪ Helps to increase sales and growth for the company

8. 4. Information technologist
▪ Manages the organization’s website
▪ Monitors the delivery of parcels from our office / warehouse to client’s destination
▪ Responsible for installing and maintenance of computer software and hardware
for the organization
▪ Manages logistics and supply chain software, Web servers, e-commerce
software and POS systems
▪ Manages the organization’s CCTV
▪ Handles any other technological and IT related duties.

9. 5. Accountant/ Cashier
▪ Responsible for preparing financial reports, budgets, & financial statements for the organization
▪ Provides managements with financial analyses, development budgets, and accounting
reports; analyzes financial feasibility for the most complex proposed projects; conducts
market research to forecast trends and business conditions.
▪ Responsible for financial forecasting and risks analysis.
▪ Performs cash management, general ledger accounting, and financial reporting
▪ Responsible for developing and managing financial systems and policies
▪ Responsible for administering payrolls
▪ Ensures compliance with taxation legislation
▪ Handles all financial transactions for the organization
▪ Serves as internal auditor for the organization

10. 6. Client Service Executive
▪ Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the
client with a personalized customer service experience of the highest level
▪ Through interaction with customers on the phone, uses every opportunity to build client’s
interest in the company’s products and services
▪ Manages administrative duties assigned by the human resources and admin manager in
an effective and timely manner
▪ Consistently stays abreast of any new information on the organizations’ products,
promotional campaigns etc. to ensure accurate and helpful information is supplied to
customers when they make enquiries

11. 7.Drone Delivery Operator
▪ Assists in loading and unloading drones
▪ Maintain a logbook of their drone flying/delivery activities to ensure compliance with
federal regulations
▪ Keeps a record of drone inspections and make sure the drone is equipped with tracking
devices
▪ Assists the transport and logistics manager in planning their route according to a delivery
schedule.
▪ Comply with drone delivery rules and regulations (size, weight, route designations,
parking, break periods etc.) as well as with company policies and procedures
▪ Collect and verify delivery instructions
▪ Report defects, accidents or violations

12. The Recruiting & Training Challenges
▪ Commercial drone operation is a pretty new discipline, it is likely that qualified
operators are in short supply. "And very few organizations would have any
inhouse capability or capacity to train their existing employees.
▪ " For example "This could be an area where HR and training departments have to
look to third-party providers … to take some or all of these roles. This is a great
example of how an extended.

13. Strength
Our location, the
business model we
will be operating on,
varieties of payment
options, safe and
reliable delivery and
our excellent
customer service
culture will definitely
count as a strong
strength for Eagles
Wings
Weakness
A major weakness
that may count
against us is the fact
that we are new
commercial drone
delivery company
and we may have to
ride on external
publicity of the
reliability of drones
as a safe and fast
means of delivery to
grow our business.
Opportunity
We have been able
to conduct thorough
feasibility studies
and market survey
and we know what
our potential clients
will be looking for
when they hire our
services; we are well
positioned to take on
the opportunities
that will come our
way.
Threat
A major threat that
may work against us
is the fact that
people and
businesses in the
United States have
not fully
embraced drone as
a means of
delivery. So also,
legal and
regulatory
environment can
stand as a challenge
to us.
SWOT Analysis

14. Four Principles of Learning
Participation:
• Involvetrainees, learn
by doing
Repetition
• Repeat ideas &
concepts to help
people learn
Relevance
• Learn better when
material is meaningful
and related
Transference
• Toreal worldusing
simulations

15. The developing a training program are as follows:
1. Needs assessment and learning objectives. This part of the framework development asks you to consider what kind of
training is needed in your Drone services. Once you have determined the training needed, you can set learning objectives to
measure at the end of the training.
2. Consideration of learning styles. Making sure to teach to a variety of learning styles is important to development of training
programs.
3. Delivery mode. A delivery drone is an unmanned aerial vehicle (UAV) used to transport packages, medical supplies, food, or
other goods. Drones may be remotely piloted or autonomous.
4. Budget. How much money do you have to spend on this training?
5. Delivery style. Considering this, ice breakers, breakout discussions, and activities can you incorporate to make the training
as interactive as possible. Role plays and other games can make the training fun for employees. Many trainers implement
online videos, podcasts, and other interactive media in their training sessions. This ensures different learning styles are met
and also makes the training more interesting.
6. Audience. if you know that all the people attending the training are from the accounting department, examples you
provide in the training can be focused on this type of job. If you have a mixed group, examples and discussions can
touch on a variety of disciplines.

16. 7. Content.
1. Be able to define and explain the handling of hazardous materials in the workplace.
2. Be able to utilize the team decision process model.
3. Understand the definition of sexual harassment and be able to recognize sexual harassment in the workplace.
4. Understand and be able to explain the company policies and structure.
8. Timelines.
1. Orientation is offered on the first Thursday of every month.
2. The second and third Tuesday will consist of vestibule training on management skills and communication.
3. Twice yearly, in August and March, safety and sexual harassment training will be given to meet the legal company
requirements.
▪ Developing a dependable training schedule allows for better communication to your staff, results in fewer communication
issues surrounding training, and allows all employees to plan ahead to attend training.

17. Team Training
We can define team training as a process that empowers teams to improve decision making, problem solving, and team-development skills
to achieve business results. Often this type of training can occur after an organization has been restructured and new people are working
together or perhaps after a merger or acquisition. Some reasons for team training include the following:
• Improving communication
• Making the workplace more enjoyable
• Motivating a team
• Getting to know each other
• Getting everyone “onto the same page,” including goal setting
• Teaching the team self-regulation strategies
• Helping participants to learn more about themselves (strengths and weaknesses)
• Identifying and utilizing the strengths of team members
• Improving team productivity
• Practicing effective collaboration with team members.

18. Safety Training
Safety training is a type of training that occurs to ensure employees are protected from injuries caused by work-related
accidents. Safety training is especially important for organizations that use chemicals or other types of hazardous materials
in their production. Safety training can also include evacuation plans, fire drills, and workplace violence procedures.
Safety training can also include the following:
• Eye safety
• First aid
• Food service safety
• Hearing protection
• Asbestos
• Construction safety
• Hazmat safety

19. Basic Training Module for workforce.
Courses:
● Introductionto the company
● Health & Safety in the workplace
● Systems training on Epos
Actions:
● Attend a review meeting after week 1 with Manager
● Spend 1 shift with onsite Buddy

21.  The successful completion of all these Actions and Courses means the employee would
move up to Level 2 (Job Skills) within the Stage.
 However, if new Courses or Actions were added as mandatory to the completion of that
Level, the employee would automatically move back down to Level 1 until that mandatory
part of the programmed was completed.
 A systematic approach will help to complete the training on a quick basis and make an
employee fit to work as per industrial standards.
 A good training module will also ensure that there is no confusion among employees
regarding standard protocols to be followed during critical situations.

22. Effective Shift Schedule
There are two types of staff-
 The floor employees (Operations Managers, Warehouse Manager as well as workers (janitors, maintenance
employees) and people who work and are associated with the physical moment and handling of the service)
 The office back-end employees (Customer care, Logistics Tracking team, H.R and Payroll)
 Most employees are needed to work in shifts as the courier industry has this basic requirement of timely delivery and
mostly work 24x7.
 Rotational shifts (1week night ,1 week morning, 1 week afternoon shift) are a best option for the on-floor employees.
This will help in reducing the night job work fatigue.
Fixed shifts are ideal for the back-end employees 9 am to 5pm is ideal industry standard. This is applicable to
employees whose work is independent to the on-floor employees. If backend has a direct or indirect relation to the
particular on floor team then an alignment of shifts accordingly shall be well coordinated by the shift scheduling
coordinators.
Division of schedule with minimum down time.

24. Notes:
The above grid shows working and non-working days for each team in one repeat cycle. Day 1 usually
starts on a Monday but it can be any day of the week. At the end of the cycle, the entire sequence
starts over. Color coded blocks represent assigned shifts (working days) while underlines represent
non-working days.
● The required shifts and shift lengths are shown in the Shifts column. Shift names, start times, and
end times are shown as examples only. They can be changed to match the requirements of your
operation.
● The teams required by the plan are shown in the first column. The total working hours for each team
over the repeat cycle are shown in the Hours column, assuming one employee per team.
● The last row, Hours, shows the hours worked by all teams in each date range block (leg), assuming
one employee per team.

25. Name Rotating 8 Plan
Applicability 24/7 operations
Team Required 4
Shifts Day (8-hr), Swing (8-hr), Night (8-hr)
Repeat Cycle 28 days
Rotation Slow, forward rotation from day shift to swing shift to night
shift
Average Hours per Week 42
Staffing Fluctuation Balanced from shift to shift and day to day
Pluses  At least 2 days off after any 7 working days
 3 days off after 7 consecutive night shifts
 8-hr shifts
Common Usage Popular with 24/7 operations that prefer 8-hr shifts

26. Conclusion :
AIRWAY DELIVERY- HR recruitment & Training plan we all know that the training and development programs are
important for organization to developed the employee. Also, the management of this start-up DRONE DELIVERY
SERVICE should implement the Hiring, Training In responsible for overseeing the smooth running of HR and
administration tasks for the organization. Ensures that proper records of goods meant for delivery that are kept in
the- warehouse, it will have advantages of hiring a ideal employees for a company which helps the company to grow
and run for a longer period of time. Training and development program strengthen those skills that each employee
needs to improve and program brings all employees to a higher level so they all have similar skills and knowledge.
Retention of a positive and motivated employee is very important for the organization's success, growth &
productivity.

27. Thank You !