Satish Kumar has over 10 years of experience in operations management for BPO services. He is currently a senior manager at UV BPO Services, where he is responsible for managing teams and client relationships. Previously, he held process manager roles at Kandarp Management Services and Syncpro Solutions, where he oversaw various processes including address verification, document management, and network auditing. He has a strong track record of achieving targets within tight timelines while ensuring high quality and compliance.

1. SATISH KUMAR
JB-3/60 WELCOME,
SEELAM PUR III, E-mail: satishkumar0806@gmail.com
NEW DELHI-110053 Contact No: 9971153524
Career Objectives
To be a part of an organization where I can justify my credentials, achieve organizational
goals & objectives, and can embellish my career, and self-actualization needs.
Professional Experiences
A result oriented leader with over 10 years of experience in with multiple skills includes
Operations Management (Projects),
UV BPO Services Pvt. Ltd.
UV BPO SERVICES has the global scale, flexibility and technology expertise to deliver
success.
Senior Manager –Delhi Jun 2015 to till date
Location: Delhi
Client: Reliance,
Kandarp Management Services Pvt Ltd.
Kandarp Management Services Pvt. Ltd. (KMSPL BPO) is a Reliable Group company driven
by highly innovative team of professionals.
Process Manager –Delhi May2013 to May 2015
Location: Noida
Client: Airtel,
Activity undertaken
Functional and operational process ownership, Experience in managing team lead (Backend
& Field), Experience of managing all the client communications, Day to Day Performance
Report
a) Postpaid Physical Verification. (Airtel-Delhi)

2.  Managing Address Verification for Delhi & NCR (South, Central and
Gurgaon & Faridabad) with a pool size of approx 30 K per month.
 Adherence and compliance of Address Verification Policy and Process as
per defined SOW by Client.
 Handling team of 1 asst manager and 4 team leaders total team size of 90
members.
 Timely review and set the KRA & KPI of team.
 Client handling and provide RCA of Escalated cases from client.
 Time to time value added data to be shared with client for process
betterment.
 Achievement of More than 96% TAT achieved with in 4 hrs Span.
 Ensuring correct and timely updation of cases in the billing system and also
ensuring TAT adherence.
 Daily team briefings and goal set for achieve targets.
 Achievement of Lowest Rejection Ratio at 5%.
Syncpro Solutions Pvt ltd.
Business partner for Telecom and Banking Sectors to carry out Outsourcing Services
in North India.
Manager Operations –Delhi February 2007 to May 2013
Location: Delhi
Client: Airtel, TATA DOCOMO (UP West), Vodafone DMS (Jammu), Hoppr.
Activity undertaken
Functional and operational process ownership, Experience in managing team lead (Backend
& Field), Experience of managing all the client communications, Day to Day Performance
Report
b) Document Management System (Vodafone-Jammu).
Looking entire team of end to end document management process from caf
pickup to indexing of Caf’s for warehousing.
 First level audit of CAFs at pickup points.
 CAF Pickup from retailers and distributor points.
 Tracking of CAF received at circle office.
 Second Level Audit as per VTM parameters.

3.  Data entry of demographic details.
 Scanning of CAFs and uploading in client software.
 Indexing of CAFs.
c) Postpaid Physical Verification. (Airtel-Delhi)
December 2012 to Till now
 Managing Address Verification for South and Central Zone with a pool size
of approx 10 K per month
 Adherence and compliance of Address Verification Policy and Process
 Ensuring correct and timely updation of cases in the billing system and also
ensuring TAT adherence V/s Negative cases.
 Managing team of 2 Team leaders and 32 FOS on field.
 Managing Backend supervisors and team of DEO and Telecallers.
 Direct Client handling and client escalations
 RCA of escalated cases by client.
 Maintaining daily productivity MIS
d) DTH & Bulk COCP Verification. (Airtel-Delhi)
September 2012 to December2012
 Managing one time bulk Cocp verification for whole Delhi & NCR with a
pool size 6286 unique and 350000 multiple mobile no.
 Adherence and compliance of Bulk document and data entry of 350000 user
name and designation with define TAT.
 Achieving Target of 92% Positive in define TAT.
 Managing team of 3 Team leaders and 40 FOS on field.
 Managing Backend supervisors and team of DEO and Telecallers.
 Direct Client handling and client escalations
 RCA of escalated cases by client.
 Maintaining daily productivity MIS
e) Giving backend & PDA support for for Gujarat
August 2012 to Oct 2012
 Client interaction.
 PDA Backend support.
 Internal Mis
f) Document Management System (Vodafone-Jammu).
April 2012 to August 2012
Looking entire team of end to end document management process from caf
pickup to indexing of Caf’s for warehousing.

4.  First level audit of CAFs at pickup points.
 CAF Pickup from retailers and distributor points.
 Tracking of CAF received at circle office.
 Second Level Audit as per VTM parameters.
 Data entry of demographic details.
 Scanning of CAFs and uploading in client software.
 Indexing of CAFs.
g) Network warehouse audit (Vodafone –Meerut)
January 2012 to March 2012
 Audit of inward and outward of material in warehouse.
 Reconciliation of Hardcopy with database and correction of database.
 Indexing and scanning of hardcopy docs.
h) Postpaid Physical Verification. (Airtel-Delhi)
Feb 2007 to December 2011
 Managing 80% allocation in total pool size of Airtel Postpaid.
 Adherence and compliance of Address Verification Policy and Process
 Ensuring correct and timely updation of cases in the billing system and also
ensuring TAT adherence V/s Negative cases.
 Managing team of 4 Team leaders and 60 FOS on field.
 Managing Backend supervisors and team of DEO and Telecallers.
 Direct Client handling and client escalations
 RCA of escalated cases by client.
 Maintaining daily productivity MIS
MATRIX PROCESSING HOUSE
MATRIX, A Unit of ACE INNOVATORS PVT LTD most preferred among major Telecom &
Banking and Financial sectors in the country to provide its specialized services in
Business Process Outsourcing.
Team Leader January 2003 to Till January 2007
Location: Delhi
Responsibilities
February 2005 to January 2007 working for Client Tata Indicom
Activity: Verification and Installation
1. Handling 27 FOS on field.
2. Handling Verification and Installation activity in Delhi.
3. Maintaining 90% activation on Zero day.
4. Tracking of STOCK with executives.

5. 5. Sharing Daily Productivity MIS with client.
January 2003 to February 2005 working for Client Airtel
Activity: Verification
1. Direct Customer Interaction.
2. Maintaining 100% TAT on field.
3. Capturing Customer VOC and reporting to backend team.
4. Maintaining 100% accuracy on reporting and customer follow up.
March 2002 to December 2002 working as crew member in Pizza Hut.
Educational qualification
BCOM from Delhi University in 2000
PGDCA from Krukshetra University in 2001-2002
Pursuing MBA from Eiilm university
Computer Skills
Operating Systems : MS –Windows
Software Packages : MS – Office (Word, Excel, Power point)
Personal Information
Father’s Name : Late. Shri. Swami Nath
Date of Birth : 8th June 1979
Preference upon Request