Avon Facility Management Services, a division of Quess Corp Limited, is a premier integrated facilities management provider in India with over two decades of experience and a workforce of 17,000+ employees. They offer a wide range of services including soft and hard services, pest control, and vertical-based services tailored to various sectors such as healthcare, corporate services, and manufacturing. Avon is committed to customer satisfaction, with a focus on continuous improvement through certified processes and comprehensive training for their workforce.

1. AVON Facility Management Services (A Division of Quess Corp Limited)
4th Floor, No. 27, SV Towers, 80 FT Road, Koramangala, Bengaluru - 560 095, Karnataka, India
Toll Free: 1800-2700-424 | connect@avonfms.com | www.avonfms.com
BENEFITS
Facility Management Services
AVONFacility Management Services
AVON

2. ABOUT AVON FMS
A solution provider. A benefit amplifier. An answer to all your needs.
With an experience of over 2 decades, Avon is today India's premier
integrated facilities management provider across several sectors
and industries. We are spread over 33 offices across 22 cities in
India. A member of the Worldwide Cleaning Industry Association,
ISSA, we have a dedicated team of 17,000+ employees utilizing ISO
9001:2008 and OHSAS certified procedures to manage more than
550 sites with the following approach:
1. Vertical Based Services
2. Soft Services
3. Hard Services
4. Pest Control
We understand the business criticality of facilities and ensure the
provision of the very best of our services. We constantly monitor our
services and wherever possible, improve them through the
implementation of management processes, training and skill
development of our workforce. Further, we follow through our
clients’ requirements with precision to achieve the desired results.
VerticalBasedServices
ElectromechanicalServices
PestControl
Soft Services
Hard Services
Pest Control
MANUFACTURING/INDUSTRIAL
HEALTHCARE/HOSPITALITY
CORPORATESERVICES
BFSI
IT/ITES
RESIDENTIAL/EDUCATIONAL
PUBLICUTILITY/GOVERNMENT
RETAIL
SoftServices

3. OFFICE LOCATIONS OF AVON FMS
2011
A
2012
B
2013
C
2014
2015
D
E
From
8000Associatesin2011to17000Associatesin2015
Source: Internal Avon Analysis
Hyderabad
Delhi
Bangalore
Cochin
Kolkata
Mumbai
Ahmedabad
Faridabad
Gurgaon
Chandigarh
Chennai
Ludhiana
Jaipur
Pune Visakhapatnam
Madurai
Coimbatore
Trivandrum
Ernakulam
Bhubaneswar
Guwahati
Patna

4. FACILITY MANAGEMENT
MARKET INDIA (2010-2020)
OUTSOURCINGPATTERN
In-houseOutsourced
HealthcareHospitalityRetailEducationPublic
Utilities
CorporateIndustrialResidential
25%
75%
35%
65%
40%
60%
20%
80%
30%
70%
70%
30%
30%
70%
25%
75%
MarketSize(BillionUS$)
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Organised Unorganised
CAGR 34% 20%
250
200
150
100
50
0
Security
Property Services
Cleaning
Catering / Pantry
Maintenance
01
30%
02
03
04
05 25%
25%
10%
10%
Source: Frost & Sullivan
Source: E&Y Report
Source:CBREReport

5. Healthcare and Hospitality - We work with our clients to address
specific healthcare needs of hygiene, orderliness, and patient care
to ensure satisfaction of service treatment. Further, we combine a
medically certified staff and a proven healthcare cleaning method.
Our offerings are:
i. Critical cleaning in OPD, IPD, ICU, OT and other areas
ii. Trained staff to handle exigencies and emergencies
iii. Patient care
iv. Linen management
v. General duty assistance and 24/7 support
vi. Electromechanical maintenance of critical areas
vii. Cleaning and water management
Avon understands the nuances of your setup and provides tailor
made solutions for different industry segments. We are fully
committed to transform every service towards “Customer
Delight” by providing world class service delivery standards.
Avon’s dedicated efforts cover the following verticals:
Manufacturing and Industrial - Avon provides services with
OHSAS certified safety procedures and specialized delivery
modules that are capable of efficiently supporting various
products. The offerings are:
i. Industrial cleaning - For oil, power, mining, metallurgical,
food, automobile and pharmaceutical products with
customized solutions
ii. Mechanization - State of the art machines available to
support mechanization
iii. Safety and security
iv. Industrial / Factory act compliances
v. Industrial relations
vi. 24/7 support
A. VERTICAL BASED SERVICES
Understanding Your Special Needs

6. Corporate Services, BFSI and IT/ITES – For a competitive and
non-stop working corporate environment, it is very important for
organizations to keep their facilities running in perfect condition.
We recognize the 24/7 needs of the corporates, and deliver
excellence in the following services:
i. Mailroom management
ii. Handyman services
iii. Lawn and garden maintenance
iv. Cafeteria operations
v. On-call services for remote locations
vi. Concierge services – electricity bill payments and genset fuel
vii. Staple supplies – stationery, tea / coffee and mineral water
supply across the country
viii. Single point online helpdesk module available for branch
network
Residential and Educational Institutes - Avon FMS’s specially
trained personnel are adept at taking care of children and
creating a safe environment for their development. We take care
of the facilities, ranging from general housekeeping,
electromechanical services and pantry services to handyman
services. In residential areas, we provide additional services of
concierge and helpdesks. The offerings are:
i. Large space management – playground, park area, etc.
ii. Safety and security of children
a. Trained staff to handle children in educational institutes
b. Specialized staff to handle differently abled children
iii. Helpdesk and concierge services
iv. Pest control services
v. Lawn and garden maintenance
vi. Laboratory cleaning
Retail and Commercial - Retail businesses and commercial
ventures cannot thrive and prosper unless premises, stock,
employees and customers have a safe and secure environment. Our
offerings in this vertical are:
i. Single window services for HK, technical and pest control
services
ii. On-call services for remote locations
iii. Concierge services – electricity bill payments and genset fuel
iv. Staple supplies – stationery, tea / coffee and mineral water
supply across the country
v. Single point online helpdesk module available for branch
network
Public Utility and Government - At Avon, we have unrivalled
experience of maintaining critical supply chains and assets for
industries including aviation, oil and gas, electricity, renewable
energy and open spaces for public utility. Our utility clients trust us to
deliver tangible results and value for money. Our offerings
extend across:
i. Shopping malls and complexes
ii. Airports
iii. Cargo terminals
iv. Public parks
v. Recreation centres
vi. Government organizations

7. Housekeeping Services: Avon FMS’s ability to constantly
innovate and provide distinct housekeeping services has
enabled it to build a strong presence in over 1,200 sites with a
network of 33 offices across 22 cities in India.
Mailroom: Avon FMS offers end-to-end mailroom services
which involve the processing of in-bound and out-bound mails
at your premises. Our unique domain-specific expertise is
combined with vendor management systems trained resources
to effectively manage operations.
Pantry: Avon FMS works with each client to tailor its pantry
services and ensure the solutions offered match the demands
and expectations of employees.
B. SOFT SERVICES
HOUSEKEEPING
Lawn and Garden: Our highly trained staff evaluates and
maintains your turf, plants, trees and shrubs based on their
unique characteristics and with the utmost respect for the
sustainability of environment.
Guesthouse: Our dedicated team of experienced professionals
– who are well trained in the field of housekeeping, fine dining,
event planning and soft skills – work in sync with your
requirements to deliver a fine homestay experience.
One Time Cleaning: From a specific scheduled request to a
recurring weekly or monthly task, Avon FMS services
thousands of clients on a daily basis by executing specialized
cleaning techniques through the most trusted professionals to
seamlessly sanitize areas.
Optimizing Management Through Service Improvement

8. Fire Protection Systems: We serve as a single-source to
provide fire protection for all our customers through our highly
compliant assessment, testing and maintenance (ATM)
services. We provide maintenance services for:
i. Deluge, water spray, and sprinkler systems
ii. Hydrants, post indicator valves and fire monitors
iii. Fire pumps and fire apparatuses
iv. Fixed and portable fire extinguishers
v. Smoke, flame and incipient fire detection
vi. Emergency alarm and mass notification systems
vii. Fire suppression systems
Handyman Services: Our services extend to periodic
maintenance of all plumbing lines, ducts and toilets – routine
checks for leakages and blockages including water treatment
to improve quality. In addition to these offerings, we also
provide carpenter services.
Integrated Water Management: With a complete
audit-to-operation approach for increased water reuse and
recycling, Avon FMS manages water treatment process designs
and operations. We provide our customers with the best
practices by leveraging the knowledge and experience gained
across a wide range of industries.
C. HARD SERVICES
Electromechanical Sercices
Avon FMS offers professionally managed engineering services
through a team of highly experienced engineers to help you
increase productivity and reduce costs. Every project undertaken
by us is handled using the latest equipment and quality materials
to ensure that the performance is timely and of the highest
standards. Built on a framework of smart processes and
well-trained personnel, our services provide safe and secure
solutions in the following categories:
Electrical Maintenance: We provide breakdown maintenance and
quick resolution of service queries with periodic reviews across
all electrical installations to ensure safety and continuity. We also
coordinate with the OEM and handle breakdown maintenance,
including procuring spares and AMC for electrical installations
and DG sets.
HVAC: From the most routine preventative maintenance tasks of
changing filters to chiller overhauls and complete HVAC system
retrofits, we provide a full array of mechanical services using
professional technicians with industry expertise that you can
count on.
Generating Impact With Smart Engineering

9. At Avon FMS, we utilize modern methods and a‘zero tolerance*
approach to offer comprehensive solutions that make your
environment cleaner, safer and healthier.
Our Comprehensive Pest Management (CPM) program and
unsurpassed expertise in the field of pest control can be
experienced in the following services:
Residential Pest Control - Our technicians facilitate
assessment and quality treatment for any pest issues at your
home and ensure your home stays pest free.
Commercial Pest Control - With our understanding of unique
customer needs along with a scientific knowledge of pests
which infest all kinds of establishments - from office buildings
to restaurants - all your pest management needs are covered.
Institutional Pest Control - We are prepared to provide pest
management solutions for various types of institutional
facilities like school campuses, healthcare facilities, nursing
homes, shelters and other large-scale properties.
Bird Control - Bird droppings make residences and corporate
offices look unattractive, and cause serious loss to the business
due to contamination of stored products. We provide humane
solutions to all your bird related concerns.
Termite Treatment - Termites are a huge concern as they are
highly silent, destructive and persistent. The best way to repel
damage is proper care and treatment of your valued assets.
Our stringent inspection and treatment program can help you
understand the threat of termites and take the necessary steps.
For further details please visit the Avon Pest control Services
website www.avonpcs.com
D. PEST CONTROL
A Pest-Free Approach for a Healthy Environment
*Ensuring your facility is pest free and
ensuring minimal damage to the
environment through best in class
certified pesticide usage.
Inspection of
facility & identification
of problems
Recommendation
of suitable treatment
methods
Implementation of
pest elimination
and prevention
solutions
Evaluation of
the service
carried out
01
02
03
04

10. • Customer Delight ensured through the provision of world class
services in the facility management space*
• One stop solutions provider for all facility management
needs (Soft, Electromechanical, Pest Control and Vertical
Based Services)
• An ISSA member with ISO 9001:2008 and OHSAS
certified systems and processes
• Dedicated set up and faculty for workforce training and
skill development on SOP-based service delivery for
vertical based services
• Fully integrated Customer Complaint Management Process to
address client grievances and ensure quick resolution within 24
hours
• A unique 5 step approach for client requirements in facility
management space :
KEY DIFFERENTIATORS
Training and Employee Assistance Program (EAP):
Our aim to actively contribute to people’s lives is furthered by
an extensive training and development program that comprises
of skill development and EAP.
We offer customized skill development and training programs
in collaboration with the NSDC, State Governments and the
Central Government. With the presence of training modules and
a team of dedicated professionals across the country, we help
candidates align their skills with labor market
requirements. Our placement linked training – delivered in
English as well as regional languages – enhances theoretical
and practical knowledge and improves employability of
candidates. We strive to ensure job opportunities for both, rural
as well as urban youth backed by our experience of placements.
Serving as the first point of intervention for problems and
issues affecting personal and professional life, the EAP
provides a valuable resource for support and information on a
range of issues:
• Workplace conflict and communication
• Substance abuse and addictions
• Depression, anxiety and stress
• Health education and health promotion
• Short term counseling and guidance
• Medical support for employees and their family members
• Educate associates on work related issues
IMPROVING QUALITY OF LIFE
*Scores based on annual customer
feedback monitored by central team at Avon FMS
Assessment Solution Implementation
KPI
based Monitoring Customer Delight

11. OUR CLIENTELE
IT / ITES
CORPORATE SERVICES
MANUFACTURING & INDUSTRIAL
HDFC HSBC State Bank of India Yes Bank
Royal Bank of Scotland ICICI Securities AVIVA BAJAJ Allianz
BAJAJ Allianz Insurance SBI General Insurance Birla Sun Life Insurance
IBM DELL Cognizant ORACLE CISCO
CA Technologies Altisource Agilent Technologies Capgemini
Wipro Infosys Mphasis
Thomas Cook CRISIL The Times of India Flipkart
TATA
Communications
Amazon Airtel ALSTOM British High Commission
New Delhi
OXFORD University Press PWC
Coca Cola Mondelēz International BOSCH Schneider Electric
BAYER Syngenta TVS Tyres Bridgestone
VOLTAS USHA
BFSI HEALTHCARE
RESIDENTIAL & EDUCATIONAL INSTITUTES
PUBLIC UTILITY & GOVERNMENT
RETAIL & COMMERCIAL
SevenHills Hospital MAX Healthcare Kokilaben Dhirubhai Ambani
Hospital & Medical Research Institute
Medanta Dr. Kamakshi Memorial Hospital Sakra World Hospital
New Delhi Indira Gandhi
International Airport
GAAR IL&FS
BHEL Indian Oil
Worldmark Spencer’s More
Curo Bharti Crescent
Vibgyor High Manav Rachna FIIT JEE Marvel Realtors
IL&FS Education Touchstone Sobha Petunia Prestige Group

12. ABOUT QUESS
Avon FMS is a division of Quess Corp Limited, India’s leading
business services provider. Established in 2007, the company is
headquartered in Bangalore and serves over 1300+ customers across
8 countries.
The impact of its innovative and effective services is felt across 4 segments:
• Global Technology Solutions
• People & Services
• Integrated Facilities Management and
• Industrial Asset Management
With revenues of about Rs.25,728 million, (For 15 months period ending
March 31st, 2015) Quess Corp is a step-down subsidiary of USD 42+ billion
(as of 30th Sept 2015) multinational, Fairfax Financial Holdings Group; held
through its Indian listed subsidiary, Thomas Cook India Limited.
For further details on Quess, please visit www.quesscorp.com