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Joseph Mills
27028 Winchester, Brownstown, MI. 48183  734-545-2520  JoeMills17@gmail.com
SUMMARYOF QUALIFICATIONS
 Eight years of cross-platform experience in systems administration, including
analyzing, designing, installing, maintaining, and repairing hardware, software,
peripherals, and mobile devices
 Superior troubleshooting and technical support abilities focused on root cause
analysis and continuous improvement
 Excellent verbal and written communication skills with the ability to translate
complex issues to a non-technical audience
 Develop exceptional relationships with co-workers, management, and end users
 Experience supporting multiple sites, small businesses, and large enterprise
infrastructures
EXPERIENCE
Applications and Systems Administrator 07/2012 to Current
Bodman Law, Detroit MI
 Responsible for maintaining IT infrastructure including server hardware, VMware
environment, Citrix environment, data storage, switching and routing, backups, email,
firewall, spam filtering, AV, VPN, mobile devices, network monitoring, and all
Microsoft technologies
 Managed virtualization environment built on VMware ESX 5.x, ESX 6.x, configured
for HA and VMware Site Recovery Manager (SRM)
 Administer a broad range of Microsoft technologies including: Windows Server
2003, 2008, 2012; Exchange Server 2007, 2010, 365; SharePoint Server 2010; SQL
Server 2005, 2008, 2012; System Center Configuration Manager 2012; Windows
Server Update Services (WSUS); DNS; WINS; DHCP; Active Directory; Group
Policy Design and Implementation; IIS; and Terminal Services Gateway, Remote
Desktop Services using Citrix XenApp 6.5
 Responsible for maintaining iManage production servers, serving as a subject matter
expert in Matter-centric design and the functioning of iManage WorkSite DMS
applications WorkSite applications (FileSite, DeskSite, OffSite, Fileshare, WorkSite
Web, EMM, IDOL)
 Technical expert for legal vertical software applications such as Workshare Protect
Server, Workshare Professional, Esquire Innovations suite of products, iManage suite
of products.
 Increased security, stability, and recoverability of the corporate network through
implementation and ownership of all IT policies including security, backup, disaster
recovery planning and compliance. Served as an advisor to executive staff on
information security practices and procedures.

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System Analyst II 04/2009 to 07/2012
ProQuest, Ann Arbor MI
 Administer all Windows based servers throughout all phases of hardware/software
life cycle including base image and software distribution for workstations
 Perform daily system maintenance, responding to triggered performance monitors,
verifying scripts and scheduled task have completed
 Create Group Policy to harden network/data security in a least privilege model
 Automate re-occurring tasks using PowerShell scripting language with common snap-
ins for Active Directory, Exchange 2007, Exchange 2010 (Office 365)
 Execute change request for production changes to DNS, DHCP, and File/Print
Servers
 Manage incident reporting and business reporting metrics through BMC Remedy 7.5
and JIRA
 Perform basic administrator functions for BMC Remedy 7.1, 7.5, JIRA, and GitHub
 Provide customer service for end users relating to system, software, and networking
troubleshooting as escalated from Call Center
 Maintain Enterprise Technology SharePoint site to include document repository for
peers and relevant help topics for all user groups
 Develop enhancement request or change request to existing systems based on
emerging technology, business analysis, and focus groups
Network Administrator 03/2008 to 03/2009
SMART IT Services, Sterling Heights MI
 Manage technology infrastructure including Workstations, Servers, and Peripherals found
in a typical Windows environment
 Recommend and oversee projects pertaining to upgrades, migration, software deployment
and disaster recovery for Microsoft server technologies
 Create backup/recoverydisaster plans and document retention policies based onindustry
standards
 Design and maintain external websites and internal SharePoint sites
 Recommend technology upgrades based onusability test results and customers needs
 Support various third party programs such as anti-virus protection, essential productivity
software, GFI Mail Essentials, several document imaging programs
 Provide customer service for approximately 1000 end users relating to system, software,
networking troubleshooting
 Incident reporting and analysis through Connect Wise PSA for bothinternal analysis and
external reporting
EDUCATION
Bachelor of Science in Information Technology
University of Phoenix – Detroit, Michigan

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CERTIFICATIONS
Cisco Certified Network Associate – CCNA
Microsoft Certified Solutions Expert with Security Endorsement -MCSE+Security
Microsoft Certified Solutions Associate with Security Endorsement - MCSA +Security
Microsoft Certified Professional – MCP
CompTIA Security+
CompTIA A+
VOLUNTEER EXPERIENCE
The Life Bridge Church - http://thelifebridgechurch.com/
Production Ministry Lead – Planted Church; complete pre/post production design focused on
web presence, unified branding, and platform that appeals across a diverse audience.
Twin Oaks Christian Church - http://twinoakschristian.com/
Internet Ministry Lead – Design/Redesign website, design sermon presentation including
lyrics slides and personalized branded images for digital and physical publishing