1. Rajesh Sethuraman
rajeshs1061@gmail.com
+91-9004113531
OVERVIEW
Over 3+ years of experience in IT support, Linux Administration & Production Support with an exposure
to Telecom, Wireless, domains and skilled in various technologies Red hat Linux, Solarwinds and Windows
operating systems with exceptional skills in Networking technologies.
SUMMARY
· Experience in Installation, Configuration and Upgrading Ubuntu, redhat linux, Centos.
Experience in Monitoring the Availability and Performance of Process in monitoring tools like Solar
winds- Network -monitor
· In-depth understanding of Network Protocols including, but not limited to: TCP/IP, UDP, ICMP, DHCP,
DNS, HTTP, SMTP, POP, IMAP, LDAP.
· Experience in network troubleshooting.
· Excellent communication, interpersonal, delegation and status reporting skills.
Technical Skills
Operating Systems : - Red hat Linux, Centos, Ubuntu, Windows
Middleware : - Web logic, Apache and JBoss
Switches : - Cisco IOS, Brocade Switches 3200, 3250, 3800 & AX series
Server Hardware : - HP - Enclosure IBM –Cisco
Linux : - Shell scripting, LVM, Boot process.
Others : - Kaseya, Maximo, I-Enable.
Professional Experience: -
WIPRO INFOTECH Pvt Ltd. (IIFL Thane site- June 2013 to Nov 2014)
IT Support Engineer
Job Description: -
· Working as IT Support Engineer providing Linux and Ubuntu support to the
infrastructure team to build, install and administer of the Company’s PCs, printers,
servers, and Application related issue.
· Reporting to Service desk Manager
· Respond to user service request & expediently resolve trouble tickets to maximize
uptime.
· Follow up for pending calls & SLA Monitoring.
RESPONSIBILITIES:-
· Troubleshooting technical issues involving hardware, and operating systems (Windows, Ubuntu ,
Linux)
· Knowledgeable in Shell Scripting (Bash).

2. · Providing support to uninstall and reinstall the device drivers, download driver updates Installing OS
and applications patches remotely.
· Configuring system and application parameters on the customer's desktops and laptop
Troubleshooting OS and hardware related issues, placing replacement, service orders and
documenting the customer contacts.
· Installed, configured and administered Windows, Ubuntu operating systems.
· Experienced in Storage, Disk Management and Logical Volume Management using Logical Volume
Manager.
· Logical Volume Manager (LVM), creating Volume Groups, Logical volumes and disk mirroring in
Linux.
· Created and maintained the Resized volumes using LVM.
· Managed and maintained the user account administration.
· Monitored and fine tune System performance, troubles hooted system related issues.
· Participate in supporting user requests and daily maintenance duties
· Participate in the 24x7 L1 primary support rotation with team members.
· Perform incident ticket trending and analysis to identify root cause and reduce overall problems.
· Analyze, resolve, and co-ordinate technical problems for all issues/incidents for multiple
applications and platforms
· Coordinate incident resolution with infrastructure and application support groups and implement
changes to prevent problem recurrence
· Closing tickets after problem is solved by entering the correct & accurate status.
· Keeping track of pending calls.
· Hands-on work experience with the following:
· Windows Operating systems.
· Ticketing tools such as Maximo, Kaseya
· Remote connectivity applications like Net-Meeting, and Team viewer, AMMY Admin,
Putty, Kaseya
3i -INFOTECH Ltd:-
Application support engineer
Job Description:-
Worked as Application support engineer provide technical support to web trading application, Gold
Loan application and CRM web application for laptop, desktops, and printer
RESPONSIBILITIES:-
· Troubleshooting hardware / software problem diagnosis / resolution via telephone/email.
· Providing support to uninstall and reinstall the device drivers, download driver updates and
applications patches remotely.
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate incident resolution with infrastructure and application support groups and implement
changes to prevent problem recurrence
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests
and their respective resolutions and circumvention's.
· Responds to telephone calls, email, and assigned tickets from users; Assign work orders / incidents
to appropriate support teams and follow up until closure.
· Respond to, and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote
desktop support and perform other activities based on SOPs

3. · Escalate complex problem to appropriate support specialists.
Hands-on work experience with the following:
· Windows Operating systems.
· Ticketing tools such as Maximo,I- Enable
· Remote connectivity applications like Net-Meeting, and Team viewer, AMMY Admin.
Trimax IT infrastructure & Services Ltd (Vikhroli-Mumbai (May-2010 to Sep-2011))
NOC Support Engineer
Job Profile:-
· Worked on data center migration and coordinating with various project teams in troubleshooting
production issues within SLA
· Maintain Remedy incident tickets and service request cases in a timely and efficient manner
· Managing and escalate issues according to the proper procedures.
· Perform proactive monitoring of systems and servers and respond to the Sun Solaris-Solarwinds-
Monitoring alerts
· Update troubleshooting documentation, and system procedures based on incident resolutions
· Checking the MPLS and ILL issue with BSNL NOC.
· Remotely checking for the first level issue.
· Monitored and fine tune System performance, troubles hooted Network related issues.
· Monitor applications and automated processes
· Participate in supporting user requests and daily maintenance duties
· Analysis to identify root cause and reduce network problems.
· Closing tickets after problem is solved by entering the correct & accurate status.
· Keeping track of pending issues.
· Taking feedback from users as well as Engineers.
· Maintaining stock list & inventories of IT utilities.
Hands-on work experience with the following:
· Windows Operating systems.
· Ticketing tools such as Servicedesk.
· Remote connectivity applications like Net-Meeting, and Team viewer, AMMY Admin, Putty.
Educational Qualification
· MBA in (System Management) from Manonmaniam Sundaranar University, India(final year)
· Bachelor of Computer Application (BCA), March’2012, Manav Bharati University, India
Additional Qualification
· Completed RHCE Centos 6
Personal Details:-
Permanent Address : - D-103 Vrundhavan Complex Behind Dharma Seetha Bldg,
Raju Nagar, Dombivili (west) Pin: 421202.Dist: Thane.
Date of Birth : - 12th June 1984.

4. Email ID : - rajeshs1061@gmail.com
Marital Status : - Married
Language Known : - English, Hindi, Marathi, Tamil