Software Analyst | Business Support Analyst | Programmer Analyst | Team Lead/Supervisor | Batch Analyst

1. Louie Paul Alday Relano
09175537721
lou_relano@yahoo.com
louiepaulrelano09@gmail.com
Boni Ave. Madison St. Buayang Bato, Mandaluyong City
PROFILE:
Solutions-focused, team oriented with a supervisory experience and proven ability to successfully
analyze an organization's critical requirements, identifies deficiencies, potential opportunities, and
develops innovative solutions for increasing reliability and improving productivity.
PROFESSIONAL EXPERIENCE
Macquarie
Software Service Analyst: Present
System administrator and application Support of Service Management, Security, Automation and
database application. Manage Incidents, Problem, Changes, Requests, Automation and Releases of
applications. Delivers business support with Unix and Windows system together with the following
applications: Remedy 7 + Reporting, Support Center, SAP Business Infoview, Control-SA, SAPM/TPAM,
Cisco Request Center, BMC Atrium Orchestrator, Projects Database.
Achievements:
• Successfully simplified and automated weekend health checks with email notification.
Business Support Analyst : July 2014 – November 2015
Manages the operations and delivery of Software Services - Business Support services and infrastructure
by handling requests incidents, problems and changes. Drives automation of Software Services -
Business Support applications and processes for operational processes efficiency. Delivers business
support with the use of Unix and Windows System with multiple applications such as Control-M,
Remedy : client, BEM, BMC Impact explorer, BMC Import tool, Control-SA, Infoview, Request center,
Support Center,Crowd,Confluence, Jira, Stash, uDeploy, Bamboo, Crucible, Fisheye, Active directory,
TopTeam, xMatters, HP ALM, HP-BSM, Site Scope, e-DMZ Security, HP UFT.
Achievements:
• Successfully automated and implemented Alert Redirection of across Macquarie business groups
for ControlM. Drove the initiating, planning, execution and monitoring and control of the project
across all Macquarie business groups.
• Developed scripts on Crowd application for automated administration of Crowd Groups and
Users.
• Successfully developed and implemented scripts on uDeploy in pulling data from application as
part of a process simplification.

2. Safeway Philtech
Programmer Analyst: November 2012 – July 2014
Provides 3rd level IT Support on Safeway’s Retail Operation across all division by maintaining, managing
and programming software applications, protocols and database. Perform routine analysis and
programming duties in the development, implementation and support of Safeway retail systems and
applications and provide resolutions and recommendations on problems and incidents.
Performs incident resolution, problem fixes and implements changes by using multiple application, tools
and OS such as UNIX, DB2, Perl, ORACLE SQL Developer, PM4Data Process Monitor, DATASTAGE and ESP
Job Work flow. Design, program, test and implement systems upgrades on application scripts using
Safeway's Service Delivery Retail standard application development tools and procedures.
Achievements:
• Enhanced backup system used on In – Store Processor in Safeway’s production domain – added
script to have naming convention for backups
• Knowledge Management Coordinator: Aligned SDG Retail to have an efficient knowledge
transitions across the group.
• Developed additional web tool for the use of 1st
level support OOS Scan Delete Tool.
• Developed and implemented an Automated Oracle DB query tool for update, select and auto-
rollback of records –runs in UNIX environment.
• Updated IRAD application script on production – removed decommissioned application
incorporated on the script.
ACCENTURE: Navitaire – Software Utility Services Operations Center
Operations Analyst: March 2012 – October 2012
Focused on server operations for airline reservations system; responsible for monitoring and
troubleshoots application, services, and environment and infrastructure issues. Resolves outages and
major incidents on application, web, MQ, Client Test, Terminal Servers, batch server, support servers
and OLTP, ODS and Payment Database by using multiple OS (MS SQL Server 2008, Vission App, F5 Load
Balancer, Migrate Manager, SUS Alert Browser, Site Scope, WQM Tool, Windows administration tools
and application). Monitors application performance and performs troubleshooting as necessary in
identified environments supported in the Operations Centre.
Achievement:
• Database development of server names.
Batch Analyst Team Lead: 2011 –2012
Provides leadership, work assignments, trainings and technical guidance to Analysts and supervises the
entire shift in actively monitoring batch processing for all the products/clients the Team supports. Works
with the Manager/Team members in production trends analysis, process improvements, and production
documentation updates. Maintains production schedule and general operation performance of the
system by effectively managing resources and ensuring that standard operating procedures are always
followed.
Achievement:
• Implemented Buddy System for process improvement to be used in the operations.
• Successfully documented necessary checklist for operations metrics and improvement. (Batch
Job Execution table & Guide lines)
• ITIL® V3 Foundation Certified :Registration Number: 440369.

3. Batch Analyst: 2010 – 2011
Handles batch operation for airlines primary revenue accounting services, responsible for monitoring
and troubleshoots batch servers, application and abends with the use of multiple OS such as UNIX, Batch
Scheduler Suite, ACA.net, Remedy, MS SLQ, Control M. Analyze and resolve problems associated with
server hardware and application software.
Achievement:
• Improved the process for batch operations. Assessed as the “Process Improvement Champion”
for batch operations.
• Successfully made a Scheduler Suite Manual for documentation and employee usage.
• Conducted Trainings and Brownbag session. (Product, Strategy & Technical)
SKILLS SUMMARY
Highlights Process Improvement, Automation, Cross-Functional Supervision, Team
Building & Mentoring, Custom Software Development
Language/Programing Unix Scripting, Perl, SQL, XML, Java, Visual Basic, Batch Scripting,
Windows PowerShell
Software/Application ORACLE SQL Developer, Putty, MS SQL server 2008 R2, Share Point, Vision
App, Migrate Manager, F5 Networks BIG – IP, Site Scope, BMC Remedy 9,
BMC BEM, BMC Impact Explorer, BMC Data Import, BMC Remedy
Developer Studio, Informatica, BMC Control M, BMC Control – SA, BMC
Atrium Orchestrator, Navitaire Airline Tools and Application, ESP Job
Scheduler, Batch Scheduler Suite, Worksite, uDeploy, xMatters, Crowd,
Jira, Confluence, Stash, Bamboo, FishEye, Crucible, e-DMZ – Total Privileged
Access Management (TPAM) & Password Auto Repositoty(PAR), SAP Business
Objects Infoview, Cisco Request Center, HP UFT
Development Tools/
Methodologies
ITIL, Project Management, Technical Documentation, Agile
Development, Waterfall Approach, Requirements Analysis,
Enterprisewide Implementations, System Integrations,
Environment Unix (Administration & Scripting), Windows (Administration &
Scripting), DataStage, Citrix
Database MS SQL, Oracle, DB2, Sybase, MS Access
Certifications:
ITIL® V3 Foundation Certified :Registration Number: 440369.
EDUCATION
Bachelor of Science in Electronics Engineering : 2004 – 2009
De La Salle University - Dasmariñas