1. Maria Susana Soto
Summary
Restaurant manager who specializes in quality service, customer retention, productivity and team
management.Motivated food serving professional with 18 years food and beverage experience in casual family dining.
Highlights
Focused on customer satisfaction
Training and development
Scheduling
Full service restaurant background
Supervisory skills
Strong customer relationship builder
Ability to handle fast-paced environment
Ability to handle/resolve problems
Cash handling
Accomplishments
Food Preparation
Assisted in maintaining preparation and service areas in a sanitary condition.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Cleaned and inspected galley equipment, kitchen appliances, and work areas.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and
rotating stock.
Executed daily production lists and goals.
Helped with preparation, set-up, and service for catering events.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
Experience
Restaurant Manager
May 2011 to February 2015
Corner Bakery Cafe － Los Angeles, CA
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were
consistently met.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and
quality control guidelines.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Restaurant manager
May 2007 to June 2011
Dennys － Hawthorne, CA
-Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
-Efficiently resolved problems or concerns to the satisfaction of all involved parties.
-Scheduled and directed staff in daily work assignments to maximize productivity.
-Continually monitored restaurant and took appropriate action to ensure food quality and service standards were
consistently met.
-Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality
control guidelines.
1024 W 105th St., Los Angeles Ca 90044
Cell: 323-243-2213 - m_collazosoto@yahoo.com

2. -Optimized profits by controlling food, beverage and labor costs on a daily basis.
-Performed checkouts of servers and host/hostess to ensure that all tickets were accounted for
-.Consistently obtained highest rating from the county health department.
Restaurant Manager
May 2007 to June 2011
Restaurant Manager
June 1997 to November 2006
Kentucky Fried Chicken － Los Angeles, CA
Generated and distributed daily reports and order acknowledgments to appropriate personnel. Interviewed, hired
and trained new quality customer service representatives.
Addressed negative customer feedback immediately.
Resolved customer questions, issues and complaints.
Education
Medical Assistant
Bryman College － Los Angeles, CA
Liberal Arts
Santa Monica College － Santa Monica, CA
High School Diploma : General Studies, 1997
Huntington Park High School － Huntington Park, CA