1. Jordan Davis
7715 Acorn Woods Cir. Apt 301 Winter Park, FL 32792
Phone:407-545-0569 E-Mail:Jordantby@live.seminolestate.edu
Summary
I’m skilled in exceedingsales goals and company expectations by expanding clientbaseand maintaininghigh standardsof
customer service. As well as beingqualified with 4 years in fast-paced customer serviceand call center environments, I am
personableand professional under pressure.Through my years of employment I have become a talented customer service
associatethatcan balancecustomer needs and company demands. I have also effectively builtloyalty and long-term
relationshipswith customers whileachievingall individual sales goals.
Skills
 Advanced mathematical aptitude
 Superior communication skills
 Cheerful and energetic
 MS Officeproficient
 Flexiblescheduling
 Effective team player
 Perfected organization skills
 Seasoned in conflictresolution
 Dependable and reliable
 Perfect attendance record
 Approachable
 Positiveoutlook
 Strong leadership skills
 Goal-oriented
 Internet savvy
 Active listeningskills
 Cash handlingskills
Experience
Mortgage Coordinator
Americas Mortgage Professionals 2/2011 – 12/2011
 Identified prospective customers usinglead generating methods and performing an average of 350 callsper day.
 Participated in variousincentiveprograms and contests designed to support achievement of production goals.
 Responsiblefor implementing all business-buildingand relationship-buildingexpectations with uniquely assigned
accounts and customers
Catering
Bagel King/Tinamaries Catering Company 12/2011 – 06/2012
 Accepted payment from customers and made change as necessary.
 Apportioned and served food to facility residents,employees, or patrons.
 Assisted co-workers.
 Assisted diners with seatingas needed
 Checked the quantity and quality of received products
 Cleaned and prepared various foods for cookingor serving

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 Performed serving,cleaning,and stockingduties in establishments
 Communicated with customers regardingorders, comments, and complaints
 Made and served drinks to guests and cocktail servers followingestablished guidelines,procedures,and policies
 Responded to resident or guest complaints regardingfood or service
Server/Prep/Deliver
Ostrombolis’ 07/2012 – 01/2013
 Set tables with clean linens,condiments,and other supplies
 Assisted guests with placingorders in an informativeand helpful fashion.
 Delivered exceptional serviceby greeting and servingcustomers in a timely, friendly manner.
 Suggested additional items to customers, as appropriate,to increaserestaurantsales.
 Maintained knowledge of current menu items, garnishes,ingredients and preparation methods.
 Promptly served all food courses and alcoholic beverages to guests.
 Answered questions about menu selections and made recommendations when requested.
 Regularly checked on guests' satisfaction.
 Completed closingduties,includingrestockingitems and closingoutthe cash drawer.
 Skillfully anticipated and addressed guests' serviceneeds.
 Delivered an exceptional diningexperience with friendly,fastservice.
 Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’
expectations.
 Accepted payment from customers and made change as necessary.
Account Manager
International Cruise and Excursions 02/2013-10/2013
 Responsiblefor reachinga minimum of 60 customers each day
 Excellent Customer Service
 Answering Questions
 Take-Over calls
 I worked my way to top salesman
 Graduated at the top of my trainingclasswith superior productknowledge
 Communication skills
 Sales experience
 Computer skills
 Phone skills
 Management skills
Salvation Army 11/2013-07/2014
 Highly skilled in drivingall kindsof trucks,vans,and transits of all types.

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 Hands on experience in performing routine inspections managingvehiclemaintenanceand problems
 In depth knowledge of usingboth maps and the GPS system
 Proficientin managingrelated paperwork
 Able to collectand organizenecessary paperwork for delivery and transfer activity
 Delivered a huge shipment of items to and from a client’s address whilemaintainingintegrity of the shipment
 Maintained cleanlinessand appearanceof vehicle
 Created liaison with both shippingand receivingmanagers
 Good communication and public interaction skills
 Excellent time management and organizational skills
 Exceptional understandingof road and traffic rules
Metro PCS 07/2014- Present
 Greet customers as they come into retail store
 Accept payment for monthly phone bills
 Assistcustomers in findingthe perfect plan to fit their needs
 Responded to customers inquiries
 Managed new leads from inbound and outbound calls,e-mail and walk-in customer traffic
 Managed neatness and cleanlinessof work stations and public work displays
 Prepared and submitted all required sales documentation in a prompt and accuratemanner
 Opened and closed retail location in accordancewith written company policy and procedures
 Top Salesman in accessories 3 months in a row
 Ranked number one in customer servicethrough customer surveys
Puff N’ Stuff Catering 09/2015 – Present
 Maintains inventory of supplies and food items and assistsin orderingof goods.
 Oversees the purchaseand delivery of grocery and cateringitems, as assigned.
 Receives and processes cateringorders and ensures delivery of requested items.
 Initiates food servicepreparation and cateringfor special events.
 Leads kitchen staff in the absence of a supervisor.
 Ensures that the kitchen conforms to local health department codes.
 Assists in thedevelopment, planning,and implementation of kitchen / cateringoperations.
 Supervises programparticipants whilein diningor kitchen area.
 Prepares meals in accord with programneeds and applicablefood servicesanitation standards.
 Plans menu options within program guidelines and provides documentation,as assigned.
 Standardizeproduction recipes to ensure consistentquality.
 Train and manage kitchen personnel and supervise/coordinateall related culinary activities
 Estimate food consumption and requisition or purchasefood,select and develop recipes,standardizeproduction
recipes to ensure consistentquality,establish presentation techniqueand quality standards,plan and pricemenus,
ensures proper equipment operation/maintenanceand ensures proper safety and sanitation in kitchen
 Oversee special cateringevents and may also offer culinary instruction and/or demonstrates culinary techniques
 Assists in supervision of kitchen personnel with responsibility for hiring,discipline,performance reviews and
initiatingpay increases
 Brand management

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 Menu planning/costing
 Ensures that requirements for appropriatesanitation and safety levels in respective areas aremet
Education
Seminole State College Graduating 2015
Sanford, Fl.Majoringin Theatre.
Winter Park High School Graduated 2010
High School Diploma