1. NANCY E. FINLEY
(972)866-8257 16000 BentTree ForestCircle #1212, Dallas,TX 75248 nfinley13@sbcglobal.net
SENIOR-LEVEL PROJECT MANAGER
A result oriented, multi-disciplined project/program leader offers expertise in gathering requirements, planning
projects, and ensuring on-time,high-quality deliverables while managing dozens of in-house and contract staff.
Experience includescreditcard management, transaction processing, andcall centeroperation,workingdiligently
to address and resolve customer issues with long lasting solutions that meet or exceed customer expectations.
Core Strengths
Project Management – Business Analysis - Forecasting – Policy Development & Implementation – Payments
Process Improvement – Product Development – Agile/Scrum - Card Brands Compliance – Credit/Fleet Cards
Select Career Highlights
 As the Agile AdoptionManager forHeartlandPaymentSystems,coordinatedthe transitionof 40 developers
from usingWaterfall to Agile methodologies;trainedandmotivated teaminacceptingandusingthe new
processand ensured itwasbeingfollowed/adheredtoproperly.
 Completedafive yearprojecttoconvertfrontend transactionprocessingfromamainframe toa serverUNIX
environment,workingwithmultiple third-partiesinthe process; resultedin$450K in monthlycost savings.
 Participatedin due diligence fornewbusinessstartups and conversions, includingmapping,requirements
gathering, definition,usertesting,andimplementation.
 Managed up to sevenclientprojectssimultaneouslyat Alliance Data Systems,leadingmajorconversion
projectsthatgeneratedsignificantamountsof revenue forthe company.
Professional Overview
HEARTLAND PAYMENT SYSTEMS, Plano, Texas 2008-2015
SENIOR PROJECTMANAGERIT
Provided Agile Adoption leadership fortransition fromWaterfallto Agile; handled questionsand training efforts.
 Managed conversion projectsforthe front-endteamincludingestimates,forecasts,andplanning;
documentedandprovided all projectdetailsformonthlyreportingtothe business.
 MaintainedRallyforprojectsto ensure data(stories/tasks/estimates) wascurrentandaccurate;collaborated
withProductOwners andScrum Masters forreporting purposes.
 Ledup to 50 staff membersinlong-term, complex conversionprojectthatcreatedsignificantcostsavings.
ALLIANCE DATA SYSTEMS, Dallas, Texas(LOB WAS PURCHASED BY HEARTLAND PAYMENT SYSTEMS) 1998-2008
SENIOR PROJECTMANAGERIT (2005-2008)
Provided supportto internaland externalclientsin all aspectsof a projectmanagement,including knowledgeof
applications,skills,toolsandtechniques, andprojectactivitiesto meetprojectrequirements.Created Statementsof
Work, projectestimates,and projectplans/testplanswhileservingasclientand cross-functionalcorporateliaison.

2. NANCY E. FINLEY (972)866-8257 nfinley13@sbcglobal.net Page 2
SENIOR PROJECTMANAGERIT (2005-2008) continued…
 Managed projecttasks, identifiedworkareas needingresources,trackedprojectissues,andprovidedtimely
and effective solutions;also communicateprojectstatustosponsors,keystakeholders, andteammembers.
 Ensuredthat the appropriate partiesapprove the variousdocumentsrequiredforthe projectprocess.
 Drove on-time delivery of projectcommitments andassignedresourcesasneeded.
PRODUCT/ SENIOR PROJECTMANAGER (1998-2005)
Provided supportto clients in all aspectsof a credit card operation including legal compliance,web, customer
service, collection interface, and pre-paid cardswith primary focuson new products.
 Servedas ProductManager for private labelswith several projectmanagersasdirectreports;provided
businessrequirements,Statementsof Work,estimates,andproject/testplans.
 Collaboratedwithaccountmanagement,clientcare,call center,andapplicationdevelopmentteams;
organizedandmaintained recapof all on-goingandpotentialprojectstoensure optimumworkflow.
 Wrote businessrequirementsforpre-paidcardsystemincludingconvenience andpre-paidbankcards.
 Developedscreen andprocessflowprocesses forcustomerserviceassociatesandcardholderweb.
 Conceivedanddevelopednew accountprocessingsystems withscoringandreal-timecreditbureauaccess.
 Developed,implemented, andmaintainednew productsandenhancementsfor new accounts, customer
service, web, pre-paidcards, compliance,andcollectioninterfaces.
 Managed creditbureaurelationshipsforall petroleum/gascardclients.
 Contributedtothe developmentandimplementationof webcustomerservice andon-line applications.
*Career Note:Prior professionalexperience includesProjectManageratJCPenney BusinessServices,Inc.and
multiple positionsatJCPenney Co.,Inc.,including New Accounts,Authorization,&Collection Supervisor/Manager.
Education& Professional Development
Professional Training: Workshops; Management Development, Valuing Cultural Differences,
Effective Presentations, Keys to Leadership, Train the Trainer Workshop, 7 Habits, and The Empowering Leader.
ITIL Certified / Technical Skills: MS Project, Excel, PowerPoint, Visio Basics, Adobe, Outlook, Rally & Word