1. Angel M Howze
8 Ashwood Place Amelia Oh 45106 phone: 513-659-6606 email: angelhowze0501@yahoo.com
Objective
 I am seeking a position in the industry focusing on sales, customer care and office management.
Education - I am a dedicated person who wants to use her skills and education to help grow my
company.
Felicity-Franklin High School 2008 graduate
Ashford University
 Bachelor’s BusinessManagement
2016- Current
Experience
American Modern Insurance Group – Amelia, OH April 2013- Present
Customer Service Representative II – Partner Operations March 2014-
present
 Take inbound calls from agents related to policy and quoting questions, including system issues
within ModernLink or Accessory Manager
 Go over AMIG procedures in regards to underwriting guidelines allowing for help with writing
new business and also clarifying guidelines for existing business
 Aid agents in making changes to and quoting changes on existing policies such as adding new
units to casualty policies or changing coverages to homeowners policies
 Explain specific AMIG policy forms, such as HO10 , to external agents and strategic partners
Customer Service Trainee – Policyholder Operations April 2013-March2014
 Answer inbound customer phone calls related to policy questions
 Explained billing information and limited coverages related to AMIG policies
 Processed policy change requests in Accessory Manager when necessary
 Clarified AMIG procedures and re-routed calls if necessary for better servicing

2. Bastin Homes
House Manger- Medical assistance May 2009- April 2013
 Handling home care for residence
 Distributing funds and handling finical documents
 Scheduling Appointments
References
James Coburn- friend 513-739-1006
c/o Fujitex Of America
Family Friend
Krsiten Lucas 513-876-2113
Felicity Franklin High School
High School Teacher
Laura Neu 513-947-5328
American Modern Insurance
Pervious Manger with American Modern
Jeff Chiapelli 513-947-6029
American Modern Insurance
Director Of the call Center