1. Kimberley Eidam-Melendez
212 Fenimore Drive, Williamstown NJ 08094
Cell: 302-540-0614
keidam1015@gmail.com
Executive Summary
Highly motivated VP level professional with fourteen years of diversified banking and project management
experience. Expertise in the global and regional roll-out of new products and platforms in the corporate, investment,
and consumer bank. A major contributor to the success of "trophy deals," high visibility, and high dollar investments
for the bank. Extremely adaptable, transitions well, quickly grasps new concepts/business knowledge, and has a strong
desire to learn. Business savvy with strong technical skills; an aptitude for process improvement, problem solving, and
new product development/roll-out. Open to new challenges where I can apply the transferable skills and knowledge
that I've attained to add value to your organization and deliver exceptional products/services.
Competencies
Project Management Discipline (hands on) Risk Management
Organizational Skills Financial Management
Leadership Skills Technical & Analytical Skills
Strategic & Tactical Planning Ability to Solution Complex Challenges
Build Strong Relationships Communication, Influence & Negotiation Skills
Product/Application Design & Development MS Suite, Visio, Project, & Share Point
Awards
Citibank: Global Innovation Award 2006 (Depository Services)
Chase: Five Keys Recognition 2015 - Exceeds Expectations & Do the Right Thing
Professional Experience
Randstad Professionals - Chase Bank December 2014 to October 2015
Project Manager/Business Systems Analyst
Wilmington, DE
Elicited Requirements and built use cases.
Participated in Pre-Design/Design Phase in an agile method.
Created and updated artifacts (process flows, data characteristics, reference data)
Performed System Impact Assessment on various areas of the Cards Business.
Managed Issues/Risks Log and Resolution.
Performed screen design and defined application functionality through the use of wire frames in Visio; vetted
"User Experience" with management.
Performed analysis of the screen elements needed based on the BRD (business requirements document) and
other artifacts.
Maintained all updated project documentation in Share Point.
Worked on deliverables due directly to management.
Created and delivered presentations to management.
Assisted testing team by facilitating the creation of test cases.
Performed well in both a waterfall and an agile environment.
Conducted analysis between the requirements and the information contained in JIRA on the story cards in
preparation for use in sprints.
Citibank January 2007 to June 2013
Sr. Project Manager, VP
New Castle, DE
Experienced Global Senior Project Manager with the ability to solution needs across all areas of the
business/technology. This was achieved despite the challenges presented by a geographically dispersed and
culturally diverse environment. The project management model extended to responsibilities beyond managing a
project plan, definition of deliverables/ownership, and timelines. The project manager also functioned in a consultative
capacity assisting in designing and delivering innovative products/solutions that provided value to customers.
Managed multiple large and complex global projects across all business units with individuals at all levels of

2. the organization for considerable size investments. Also, the led in coordinating content for proposals.
Directly managed a project team of 13 onshore resources and 23 offshore testers. Performed global and
regional coordination of all project activities for a global team of approximately 50 matrix resources. This is
in addition to vendor management responsibilities.
People management responsibilities included direct daily oversight/feedback, performance management,
coaching, and reviews.
Managed new product design, development, enhancements, legal/regulatory needs, and process/procedure
changes in the online/digital space and all other lines of business.
Ten years experience in delivering global online banking/treasury solutions concurrently while managing
other cash management projects.
In addition, delivered digital solutions for both payments and reporting. Managed application testing on various
devices. Participated in oversight of client pilot.
Used expertise in addressing legal, compliance, risk, controls, and regulatory issues related to each project.
Was the key contributor of risk analysis, impact assessment, outlined tactical solutions, defined, and managed
temporary manual controls until essential strategic and systemic solutions could be implemented to resolve the
lack of vital compliance controls.
Partnered with Product Management and Technology to ensure that the innovative solutions envisioned met
client needs and were operationally sound. Bridged the gap between technology and the business.
Acted as Subject Matter Expert (SME) of Cash Management products and services with responsibility for
reviewing and approving customer communications, legal documents, BRD's, and FRD's, including other
technical and testing documents.
Provided expertise with innovative and strategic solutions to highly complex business and operational needs.
Offered high flexibility and adaptability to change, yet was respectful of the need to manage project scope.
Composed and delivered presentations for senior sponsors and management.
Managed projects and ensured that standard project management guidelines and gating procedures were
adhered to each step of the way. Ensured all project related documentation was completed with quality.
Ensured thorough test plans and test cases through standardization, protocols, and cross-functional
participation/reviews.
Provided strong leadership, organizational, communication, problem solving, analytical, and negotiation skills.
Managed detailed project plans and performed all standard project management responsibilities. Maintained
accountability for deliverables, quality on-time delivery, and escalated risk as necessary.
Determined next steps and owners/due dates for each deliverable, distributed minutes, and documented
updates to the project plan
Was instrumental to the successful implementation of at least 50 releases of the CitiDirect Online Banking
Platform (Industry Leading and Premier Global Web-based Corporate Cash Management/Treasury
Application); worked as project manager from concept through post-production deployment, including release
preparation, UAT, management/customer communications, problem resolution, command center activities,
PVT (Product/Process Verification Testing), and post-production support through all phases of the SDLC/PMLC.
Project Managed operational and production readiness for a white labeling initiative with a third party
financial institution. Was critical to the development of screen design, entitlements structure, defining
application controls, and in providing an exceptional user experience. Provided cash management solutions
for product development, technology, and operational processes while balancing direct client interaction; a
three year project. Provided ongoing support for custodial ownership functions.
Conducted data analysis to determine the best way to migrate white label clients and critical data such as
preformats of wiring instructions
Managed departmental budget in excess of $3.8 million; responsibilities included annual budgets, monthly
reconcilement, reforecast, accruals, and presentations to senior management.
Citibank August 2003 to January 2007
Business Analyst/Project Manager, AVP
New Castle, DE
Led the North America operational readiness for the CitiDirect Online Banking Treasury Platform across all
disciplines, including Operations, Client Delivery, Implementation, and at all levels of the organization.
Managed independently; need little or no training and am comfortable in new environments.
Led other small to medium projects outside the CitiDirect project space, providing similar project
management and readiness functions within cash management.
Managed a small regional team to support project functions and approximately 25 matrix resources in NA.
Coordinated with the global team to ensure that support procedures were consistently developed to meet local
legal/regulatory needs.
Led efforts to migrate the Global Project Team from NY to DE.

3. Consolidated common functions and process re-engineered others to gain efficiencies.
Assumed responsibility for ongoing support of the Citidirect global payments and reporting database.
Enforced controls and adherence to business rules. Managed UAT and production databases, currency
conversions, and contingency planning.
Achieved a savings of $250,000 in year one and $400,000 year on year.
Developed and documented process/procedures across all disciplines; including process mapping.
Facilitated working groups to develop cross-functional process/ procedures.
Developed and delivered technical and process training for new functionality and product enhancements.
Led project management functions for rollout by coordinating and participating in PVT (process/product
verification testing) across all disciplines for North America.
Developed project plans for pre-deployment activities, deployment, and post production support for the North
American resources.
Managed departmental budget in excess of $1.7 million; responsible for annual budgets, monthly
reconcilement, reforecast, accruals, and presentations to senior management.
Citibank July 2001 to August 2003
Global Loans - Loan Agent (Operations Analyst)
New Castle, DE
Recruited from the University of Delaware by Solomon Smith Barney to participate in specialized Operations
Analyst Program.
Worked as Loan Agent; managed 75 complex syndicated bank loans representing $63 billion in commitments
and closed approximately 30 trades a week.
Managed $3.1 billion settlement on distressed debt/bankrupt facility across more than 300 investors. Calculated
complex formulas that were approved by the courts in order to proceed with settlement.
Managed daily loan activity, including deal structuring, deal closings, trades, credit risk adjudication as per
credit agreement for daily borrowing/repayment, and quarter-end fee collection/distribution activities.
Interfaced with Client side financial officers, including CFOs.
Worked with bankers and lawyers to ensure loans were structured to meet client needs, were operationally
functional and profitable to the bank.
Became an expert in review and interpretation of loan agreements and other legal documents, with expertise
leveraged by both agency and originations sides.
Worked on process re-engineering to improve metrics tracking and efficiency.
Became a SME in order to lead opportunities for special projects. Led efforts to document BRD's (business
requirements documents) and FRD's (functional requirements documents) in support of the Global Loans
processing platform upgrade; provided support during pre-production, parallel, and post-production activities
to ensure the systems were in sync and all balance data matched for the department. Acted as the primary
contact with technology and the software vendor.
Education
University of Delaware 2001
Bachelor of Science
Newark, DE, USA
Majors: Operations Management/Marketing
Minors: Economics & MIS
University of Delaware
Master of Science: Information Systems & Technology Management
Newark, DE, USA