1. NANCY A BALABAN
Manitowoc, WI 54220
Professional
Summary
I have over 20 years experience in all aspects of programming including administration,
migrations, testing, programming, researching and debugging. My attention to detail allows
me to excel at troubleshooting and data migrations.
Employment AECOM, telecommute 1992- 2016
Salesforce.com Administrator/Developer 2010-2016
 Technical Lead and team member on enterprise-wide business
development applications including CRM.
 Evaluate, design, develop, test and maintain standard and custom
objects in Salesforce.
 Worked with internal clients to implement designs/changes.
 Supported 95,000 user organization.
 Migration of data into Salesforce (160,000 plus records).
 Data analysis and troubleshooting of large data set (over a million
records).
 Troubleshoot problems in system and recommend solutions.
Lotus Notes Administrator/Programmer 1994- 2007
 Technical Lead on a series of enterprise-wide mission critical business
development applications.
 Team member involved in development of Lotus Notes applications.
Experience included scope/requirement definitions; scheduling
development; management, coordination and integration of programming
done by outside consultants; quality assurance.
 Test, document changes, write and test agents.
 User support.
 Install/Upgrade Lotus Notes/Domino for users and servers.
 CLP- IBM Lotus Domino 6 Application Developer.
 CLP - Certified Lotus Professional-R5 & R4.
RPG Programmer 1992- 1995
 Developed, maintained, tested and analyzed data for accounting
programs. Wrote VAX command procedures for menus, interactive jobs
and batch runs. Designed and maintained screens.
 Converted data and merged General Ledger files from company
acquisitions to conform to our files.

2. YMCA, Manitow oc, WI 1999 - 2013
Business Office Member Services
 Receptionist and general office duties.
 Registered members for classes and provided information about classes
and the facility.
Education Lakeland College, Sheboygan, WI 1991
Bachelor of Arts - Computer Science Emphasis in Business Applications
Related Classes: Accounting, Intermediate and Managerial Accounting,
Federal Income Tax, Discrete Math, Calculus
UW Center, Manitowoc, WI
Associate of Science - Business emphasis in Accounting
NWTC, Green Bay, WI
Medical Coding – Basic Certificate
Related Classes: Medical Terminology, Anatomy & Physiology I & II, ICD-9
GPA:
3.56/4.00
1989
Honors
2008