1. BRENDA K. BACHMAN
1113 N. 21st Street
Allentown, PA 18104
(484) 347-7376
shelbyk@rcn.com
Summary:
Administrative Assistant experience in customer service (both internal and external customers),
scheduling meetings, creating meeting agendas, documentation, and the Microsoft Office products.
Strengths include problem-solving, organizational skills, oral and written communication, and attention to
detail. I have worked in the sales field providing administrative support, software development field as a
testing engineer and then as a manager, and in a university setting as an administrative assistant to my
current position as a coordinator.
WORK EXPERIENCE
Lehigh University 2005 – Present
Coordinator: OneCard and Travel 2012 – Present
Coordinates OneCard administrative functions including processing new applications for both cards and out
of pocket accounts, closing card and accounts, coordinator account changes and exceptions. Acts as
liaison between vendors such as Travel Leaders and FedEx to the campus community.
 Assists and instructs users (cardholders and out of pocket only users) in the use of Wells Fargo
Bank Commercial Card Expense Reporting (CCER) system. This includes fielding general questions
and providing guidance/assistance with the OneCard program and Commercials Card Expense
Reporting (CCER) system
 Processes new application requests for both cardholders and out of pocket only users. Distributes
all new and reissued cards including login credentials. Distributes all new out of pocket only
credentials. Performs all OneCard cardholder and system user maintenance and updates
 Promotes proper use of OneCard by performing monthly audits. Ensures proper usage of OneCard
accounts both for cardholders and out of pocket only users. Performs month-end closing by
distributing monthly statement to the Associate Treasurer’s Office and the Controller’s office
 Creates and maintains forms, documentation, and website content specific to the OneCard program
 Performs various duties to support Purchasing Services including website updates, department
email communications, meeting setup and coordination, LabStore backups, telephone response,
staff time sheet entry and other Purchasing Services activities
Purchasing Coordinator 2009 – Present
Retained all responsibilities of a Business Services Administrative Assistant, with additional responsibilities
in vendor relations which included: coordinating Lehigh’s procurement programs with Office Depot,
FedEx, Crystal Springs, JP Morgan Chase and Travel Services.
 Maintained and built customer/vendor relationships
 Managed and grew client participation with contracted and preferred vendors ensuring substantial
savings for the university
Business Services Administrative Assistant 2005-2009
Supported the University Business Services department. Diversified activities included the support of the
Executive Director of Business Services/Director of Purchasing, while supporting the Bookstore, Parking
Services, Purchasing, Printing & Mailing Services, Stabler Arena, Transportation Services, and Travel
Services.
 Performed updates and maintenance of all in-house Business Services websites, as needed (using
Macromedia Contribute software and HTML programming).
 Entered Purchase Requisitions and perform receipt of products in the Banner system, in the
absence of the Accounting Clerk and/or Lab Stores Clerk.
 Provided training and support campus-wide to users of the electronic ordering system as it relates
to the Office Depot supply contract; Served as the administrator and main point of contact for
questions on Office Depot, FedEx, Crystal Springs, JP Morgan Chase and Travel Leaders programs.

2. Strohl Systems, King of Prussia, PA 2003-2004
Senior QA Analyst
Developed and documented departmental procedures, suggested changes and implemented performance
improving testing procedures. Performed manual testing of disaster recovery software, wrote Rational
Robot SQA scripts for more robust testing cycles, and helped demonstrate the necessity of organized
testing cycles by using testcases and schedules.
 Tested Visual Basic front end software through servers and web-based VB through virtual machine
images. Tested Access, SQL and Oracle back-end databases.
 Developed and documented departmental procedures. Trained peers on documented testing
practices.
 Wrote test cases and test strategies using Microsoft Word ensuring comprehensive testing.
 Created and maintained SQA scripts to ensure shorter, more robust testing cycles.
Dendrite International, Inc., Stroudsburg, PA 1997-2002
Department Manager of Quality Assurance
Managed the work flow of 14 employees in the testing of SFA, client related database extracts, database
reports, SQL, and administrative home office tools to meet client satisfaction.
 Administered the creation of Visual Basic front end, Sybase and Oracle database related test
cases, according to development and client specifications. Designed and maintained the fault-
reporting system using Microsoft Access in order to determine the quality of the product being
produced and released to the sales field.
 Reported to Sr. Management on monthly and yearly department statistics using Microsoft Access
and Excel. The reports included testing accomplishments and failures.
 Documented testing processes using Microsoft Word for front-end and back-end testing, and for
test case creation, ensuring that all steps of the process were done consistently. Conducted
Microsoft PowerPoint training sessions for newly hired employees to reduce ramp-up time of
employees. Also conducted a refresher course for existing employees.
 Provided estimates of needed work efforts and scheduled resources for testing all projects to the
specifications of the Project Managers. Ensured budgets and projections were met.
Team Leader 1998-1999
Managed the testers’ workflow for SFA clients, ensuring quality products were released on time.
 Ensured no defects existed in products being released to the sales field by
o Testing Visual Basic front-end software
o Testing C++ back-end applications including the running of client routers using Unix, SQL,
Oracle and Sybase
o Testing third-party software
 Assisted in scheduling resources on incoming projects to the testing department.
Test Engineer 1 1997-1998
Tested Visual Basic front end software and C++ backend end applications including running client routers
using Unix, SQL, Oracle, Sybase, and third party software ensuring no defects existed in products being
released to the sales field.
 Tested the functionality and successful movement of transactions from the PDA to the laptop and
then through to the router to the national database, making sure all databases (laptop, PDA and
National) were in sync before the transactions were removed from the infiles.
 Developed procedure manuals for testing processes to ensure consistency.
 Produced and maintained SQA scripts to allow volume testing. Wrote test cases and test
strategies, ensuring every possible scenario was tested.
EDUCATION:
 Bachelor’s degree in Computer Science, Muhlenberg College, May 2008
 Associates Degree in CISC from Northampton Community College
HONORS:
Phi Theta Kappa, inducted May, 2001