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Mary Beth Mulcahy, Ph.D.
marybeth.mulcahy@csb.gov
www.csb.gov
January 10, 2017
Finding the Gaps
The Macondo Well Blowout
SPE HSSESR Lunch Meeting
“Accidents are seldom preceded by bizarre behavior…”
Sidney Dekker, The Field Guide to Understanding Human Error
• April 20, 2010
• Ignited Macondo well
blowout
• 11 deaths
• 17 airlifted for critical
physical injuries; many
others injured – burns,
broken bones, anguish…
• Evacuation of 115
individuals from the rig
• Worst oil spill in US history
Incident Synopsis: Drilling Rig Explosion and Fire
• Sinking of the Deepwater
Horizon drilling rig— Transocean-owned rig; BP-leased
New Learnings
Macondo Investigations Timeline
June 2014
Vol. 1 & 2 CSB
Macondo Report
April 2016
Final Vol. 3 & 4
Chemical Safety Board (CSB)
• Independent Federal Agency
• Non-regulatory
Mission
To protect workers, the public, and the environment
• Conducting independent root cause investigations
• Reporting findings publicly
• Making recommendations to groups that can affect change
‒ Companies
‒ Government Agencies (local, state and federal)
‒ Standard setting bodies, e.g. API, NFPA, etc.
Photo Source: http://www.dailymail.co.uk/news/article-3548263/U-S-cargo-plane-crash-
Afghanistan-killed-14-people-cause-case-night-vision-goggles-wedged-control-column-used-
steer-aircraft.html#ixzz4Nds3bt8v
Photo Source: http://www.dailymail.co.uk/news/article-3548263/U-S-cargo-plane-crash-
Afghanistan-killed-14-people-cause-case-night-vision-goggles-wedged-control-column-used-
steer-aircraft.html#ixzz4Nds3bt8v
Photo Source: Accident Investigation Report
http://i2.cdn.turner.com/cnn/2016/images/04/19/afd-160415-009.pdf
Source: http://i2.cdn.turner.com/cnn/2016/images/04/19/afd-160415-009.pdf
Source: http://i2.cdn.turner.com/cnn/2016/images/04/19/afd-160415-009.pdf
Work-as-Imagined* Work-as-Done*
• “Pilot was asked to raise the flap to aid loading of tall cargo”
• “complex procedure requiring the full attention of the aircrew to
maintain safe parameters”
• “The onload also included five passengers not included in the
original load plan, prompting a decision …”
• “For 50 minutes crew preformed ground operation duties”
Policies, procedures,
standards that describe what
designers, managers, or
regulatory authorities expect
will or should happen
How workers accommodate
current work conditions in
order to achieve the desired
work goals
*Dekker, S., Chronicling the Emergence of Confused Consensus: Work as Imagined versus Work as Actually Done, chapter 7, pp 86-90, within
Hollnagel, E., Woods, D.D., and Leveson, N., eds., Resilience Engineering: Concepts and Precepts, Ashgate Publishing: Hampshire, England, 2006.
The Incident that Did Not
Happen at Macondo
BOP Emergency Systems
•Emergency Disconnect System (EDS):
Manually initiated by the crew
Mode 1—closes the BSR
Mode 2—closes the CSR, then BSR;
•AMF/deadman:
Automatically activated;
Not capable of the 2-step CSR/BSR closure
•Autoshear:
Automatically activated
Not capable of the 2-step CSR/BSR closure
• “the BSR must be capable of
shearing the highest grade and
heaviest drillpipe…in one
operation.”—Transocean (TO)
Well Control Manual
• “The limitations of [BSR]
shearing capacity should be
known and understood, and a
documented risk assessment
shall be in place to address any
such limitations”—BP
Engineering Technical Practice
Work-as-Imagined Work-as-Done
Oct 6 – 29
Marianas Drills
Macondo Well
January 31
Deepwater Horizon
arrives to replace the
Marianas at
Macondo
January 10 email
“How could I get the chart in this
attachment to change color on the 4614 psi
for shearing the 6.625 [6 5/8”] pipe to RED.
Would Cameron have to edit this chart?
That is what Rod wants. He says if we can’t
shear it then it should be RED…”
Q. […] so you were concerned about
whether those [BSR] were within the
proper zone in the calculations, right?
A. Right.
Q. So what was -- what was the end result
of this discussion […]?
A. The end result was that […] as long as
we knew we were—we had 6-5/8 pipe
through the stack, we would have to be in
the EDS mode 2 for the casing shear rams
because they would cut it where the blind
shear rams wouldn't.
TO Senior Subsea Supervisor Testimony
Q. And so there was a -- a considered decision on how to handle that
issue of cutting through the tubulars if they were the 6-5/8?
A. Yes.
Work-as-Imagined Work-as-Done
• Rig personnel created 2-step
workaround which
accommodated BP’s drilling
plan
Unintended Consequence
• 2 of 3 emergency systems
were not capable of this
two-step process
• “the BSR must be capable of
shearing the highest grade and
heaviest drillpipe…in one
operation.”—Transocean (TO)
Well Control Manual
• “The limitations of [BSR]
shearing capacity should be
known and understood, and a
documented risk assessment
shall be in place to address any
such limitations”—BP
Engineering Technical Practice
BSR Does not Seal the Well
4-Stages of Temporary
Abandonment
Temporary Abandonment
Phase One:
Preset the
Diverter
Temporary Abandonment
Stage Two:
Partially remove
the drilling mud
barrier
Temporary Abandonment
Stage Three:
Monitor the
pressure or flow
(Negative Test)
Temporary Abandonment
Stage Three:
Monitor the
pressure or flow
(Negative Test)
Temporary Abandonment
Stage Four:
Displace the riser
(fully remove the
mud barrier)
Stage 2: Partially
remove the mud
barrier
Stage 3: Negative
(pressure/flow)
test(s)
Stage 4: Crew
accepts negative
(pressure/flow)
test results
Observe
pressure &
flow several
times
Negative Test
Macondo Well Kick
Depth
of
oil
&
gas
to
rig
(1,000
ft)
Ocean Floor
~8:50 pm
9:37 pm
9:43pm
9:40 pm
9:47 pm
9:49 pm
9:31 pm
Macondo Well Kick
Depth
of
oil
&
gas
to
rig
(1,000
ft)
Ocean Floor
~8:50 pm
9:37 pm
9:43pm
9:40 pm
9:47 pm
9:49 pm
9:31 pm
“Free gas in the riser represents one of the
most dangerous situations on a rig from a
standpoint of personnel safety… It is not
out of the realm of possibilities that this
slow migration of gas in the riser could go
unnoticed as the other activities are taking
place, and the gas will begin to unload
before anyone notices it.”
BP Well Control Manual
Work as Imagined
vs
Work as Done
at Macondo
Natural Gap: Work as Imagined vs Work as Done
Design Risk
Operational Risk
Natural Gap: Work as Imagined vs Work as Done
Design Risk
Operational Risk
“…it is not possible to write a
drilling program that foresees
all circumstances and covers
every detail, or that
crewmembers can follow
exactly as written”
CSB Macondo report
[the negative test
procedure] “broad,
operational
guidelines” [and the
crew would use] “the
method consistent
with their regular
practice on prior
wells.” BP
“BP was responsible
Macondo Gap
developing detailed plans
as to where and how the
Macondo well was to be
drilled…and for obtaining
approval of those plans
from MMS.” TO
Managing the Gap
Policy vs Actuality (Transocean)
• “essential to verify that the
[ MGS] is capable of
handling […] a severe kick.
The relevant information of
the well […] should be
obtained from the
Operator […].”
• 2009: Gas in riser is “the
biggest concern” for
improving well control
• Diverter drills “improve the
crew’s reaction time”
Policy vs Actuality (Transocean)
Transocean—”essential to
verify that the [ MGS] is
capable of handling […]a
severe kick. The relevant
information of the well […]
should be obtained from
the Operator and […]
compared to the [MGS].”
• Diverter drills “improve
the crew’s reaction
time.”
Assistant Driller
• Over 23 years offshore experience
• 6 years with Transocean
• He was taught to always divert to the MGS
• Divert overboard only MGS became overwhelmed
Senior Toolpusher
• Unaware of any drills to simulate gas in the riser event
Post Macondo Policy Change
An engineering control replaces
manual intervention—Does this
bridge the gap?
The Reality
• High potential that gas volume might have
overwhelmed the system anyway
‒ “it is impossible given the magnitude of
the blowout to know if the diverter packer
would have kept flow diverted overboard
and if the gas ignition could have been
prevented.”—Transocean
The Reality
• No adequate engineering tools/software exist
to model the complex gas migration and 2-
phase flow of gas and liquids in a riser
• Various industry tests have given inconsistent
results
• At Macondo, contents of 5,000-ft riser erupted
on rig floor only 2-3 minutes after the BOP
initially sealed the well
Managing the Diverter Gap
• Potential technical gap, not human “failure”
• Improved kick detection capabilities and
further study on riser unloading events
• Environmental/regulatory penalties may
cause drift back to original practice of MGS-
routing
‘Upcoming’ Critical Operations
No negative
test
indicated
‘Upcoming’ Critical Operations
No negative
test
indicated
“I told [the BP Well Site
Leader] it was my policy to
do a negative test before
displacing with seawater.”
-Deepwater Horizon OIM
Risk Management Gap
• BP did not send a corrected “Forward Plan”
• Transocean had policy to co-develop Standing Instructions to the
Driller (SID) with its customer (BP)
‒ described as a key communication tool that should be
discussed with drillers at the beginning of a shift
• A Transocean advisory issued weeks before noted that a SID
should “raise awareness and […] highlight” underbalanced
conditions in a well when a single barrier is present
‒ No evidence SIDs were used on the Deepwater Horizon
Procedure
Assumes
Successful Test
Close [BOP] and
conduct negative
test. After
successful negative
test open [BOP]
Procedure
Assumes
Successful Test
Close [BOP] and
conduct negative
test. After
successful negative
test open [BOP]
The night shift WSL recalled
participating in approximately 50
previous negative tests; to his
knowledge, never had one failed.
“The rig crew does not have to be told how to run a negative test. This
should be a routine operation that fits within their training.”
—MDL Expert (for BP)
“But we do warn that every time we do a job, the conditions are
changed. The weather conditions may be different. The experience of
the crew may be different. You have to take into account that every
time you do it, it may not be exactly the same as the last time.”
—Transocean VP QHSE
Beyond the Piece of Paper…
• (1) Generic DWH procedures identified personal safety or
relatively minor spills of drilling mud on the rig and overboard.
• (2) Transocean required written procedures for safety critical
tasks—including negative tests
‒ review and discuss;
‒ confirm control measures;
‒ ensure personnel understand their responsibilities;
‒ understand the hazards; and
‒ ensure the expected results are understood prior to
commencing the activity.
At least 6 different procedures used 8/07—4/10, generally falling into
2 categories—the Macondo procedure different
Managing the Risk Awareness Gap
Predictable Results
Equipment Assumptions
Crew Rationalization During
Negative Test
• Riser level was not full.
‒ The level could have
dropped before BOP was
closed or after.
*After = leak past annular
*Before = well integrity lost
• Crew assumed it was after the
BOP was closed. This option
made more sense to them.
Post-Incident Well Data Analysis
• Real-time Deepwater Horizon data indicates the drillpipe
pressure began to drop just after the crew closed an annular
preventer, implying a loss of well integrity NOT leaking annular.
Why did that assumption seem more plausible?
• Challenges of well up to this point successfully overcome,
reinforcing mentality that success was inevitable
- Multiple loss-of-well control events
- Changes to drilling plans to accommodate challenges
• Various personnel deemed the cement job successful
• Positive pressure test was successful (e.g., no leaks from inside
the well to the outside)
• It is “not uncommon” to see an annular leak.
By:
• Not identifying your safety critical tasks/equipment
• Not having indicators to monitor the safety management
systems designed to manage safety critical tasks/equipment
Then you are missing the opportunity to identify and manage the
work-as-imagined/work-as-done gap.
‘Culture’ is understanding why you have that gap and discovering
the underlying reasons for it.
Broad Take Away
Culture
Organizational Culture
Real World Culture Example Same Policy,
Different Behaviors & Expectations
Policy: Employees shall observe and report unsafe
situations/activities
• Transocean crews required to submit daily START card
• Crewmembers believed the focus on the quantity not
quality of observation.
• “people [tried] not to rat people out so to speak, you know
like you wanted to be helpful, […] whereas some of the
higher-ups in the office, they kind of wanted to weed out
problems …”
• “I’ve seen guys get fired for someone [writing] a bad START
card about them”
(pg 143-144, Vol 3 CSB Macondo Report)
Policy: Employees shall observe and report unsafe
situations/activities
• While # of reports went up, # of incidents went down
• Initial resistance to program but attitudes changed when worn
tools and equipment were repaired/replaced
B. R. Read; A. Zartl-Klik; C.
Veit; R. Samhaber; H. Zepic;
Safety Leadership that
Engages the Workforce to
Create Sustainable HSE
Performance; The SPE
International Conference on
Health, Safely and
Environment in Oil and Gas
Exploration and Production
held in Rio de Janeiro, Brazil,
12-14 April 2010.
Real World Culture Example Same Policy,
Different Behaviors & Expectations
Process Safety Indicator Pyramid
API Recommended Practice, 754, 1st ed., Process Safety Performance Indicators for the Refining and
Petrochemical Industries, April 2010, pp 8
2009
121 well control events (71 kicks)
32 different operators
various geographical locations
2010
Macondo Well Blowout
2008 – 2009
6 riser unloading events
Beyond today’s presentation…
Volume 3 further addresses
• HUMAN FACTORS
• ORGANIZATIONAL FACTORS
• SAFETY PERFORMANCE INDICATORS
• (1) Metrics of barriers and safety systems and
• (2) Active monitoring of real-time barrier indicators meant to
drive daily decisions, as well as slow moving management
system indicators.
• RISK MANAGEMENT PRACTICES
• The complexity of the operator-contractor relationship can
lead to vaguely defined safety roles for both parties.
• CORPORATE GOVERNANCE
• SAFETY CULTURE
• Poor adherence to own corporate major hazard management
policies, which were stronger than regulatory requirements;
Volume 4 further addresses
• US OFFSHORE SAFETY REGULATION DURING AND AFTER
MACONDO
• ATTRIBUTES OF AN EFFECTIVE REGULATOR AND
REGULATORY SYSTEM
Questions?

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HSSE-SR_ Work as Imagined vs. Work as Done.pptx

  • 1. Mary Beth Mulcahy, Ph.D. marybeth.mulcahy@csb.gov www.csb.gov January 10, 2017 Finding the Gaps The Macondo Well Blowout SPE HSSESR Lunch Meeting “Accidents are seldom preceded by bizarre behavior…” Sidney Dekker, The Field Guide to Understanding Human Error
  • 2. • April 20, 2010 • Ignited Macondo well blowout • 11 deaths • 17 airlifted for critical physical injuries; many others injured – burns, broken bones, anguish… • Evacuation of 115 individuals from the rig • Worst oil spill in US history Incident Synopsis: Drilling Rig Explosion and Fire • Sinking of the Deepwater Horizon drilling rig— Transocean-owned rig; BP-leased
  • 3. New Learnings Macondo Investigations Timeline June 2014 Vol. 1 & 2 CSB Macondo Report April 2016 Final Vol. 3 & 4
  • 4. Chemical Safety Board (CSB) • Independent Federal Agency • Non-regulatory Mission To protect workers, the public, and the environment • Conducting independent root cause investigations • Reporting findings publicly • Making recommendations to groups that can affect change ‒ Companies ‒ Government Agencies (local, state and federal) ‒ Standard setting bodies, e.g. API, NFPA, etc.
  • 7. Photo Source: Accident Investigation Report http://i2.cdn.turner.com/cnn/2016/images/04/19/afd-160415-009.pdf
  • 10. Work-as-Imagined* Work-as-Done* • “Pilot was asked to raise the flap to aid loading of tall cargo” • “complex procedure requiring the full attention of the aircrew to maintain safe parameters” • “The onload also included five passengers not included in the original load plan, prompting a decision …” • “For 50 minutes crew preformed ground operation duties” Policies, procedures, standards that describe what designers, managers, or regulatory authorities expect will or should happen How workers accommodate current work conditions in order to achieve the desired work goals *Dekker, S., Chronicling the Emergence of Confused Consensus: Work as Imagined versus Work as Actually Done, chapter 7, pp 86-90, within Hollnagel, E., Woods, D.D., and Leveson, N., eds., Resilience Engineering: Concepts and Precepts, Ashgate Publishing: Hampshire, England, 2006.
  • 11. The Incident that Did Not Happen at Macondo
  • 12. BOP Emergency Systems •Emergency Disconnect System (EDS): Manually initiated by the crew Mode 1—closes the BSR Mode 2—closes the CSR, then BSR; •AMF/deadman: Automatically activated; Not capable of the 2-step CSR/BSR closure •Autoshear: Automatically activated Not capable of the 2-step CSR/BSR closure
  • 13. • “the BSR must be capable of shearing the highest grade and heaviest drillpipe…in one operation.”—Transocean (TO) Well Control Manual • “The limitations of [BSR] shearing capacity should be known and understood, and a documented risk assessment shall be in place to address any such limitations”—BP Engineering Technical Practice Work-as-Imagined Work-as-Done
  • 14. Oct 6 – 29 Marianas Drills Macondo Well January 31 Deepwater Horizon arrives to replace the Marianas at Macondo January 10 email “How could I get the chart in this attachment to change color on the 4614 psi for shearing the 6.625 [6 5/8”] pipe to RED. Would Cameron have to edit this chart? That is what Rod wants. He says if we can’t shear it then it should be RED…”
  • 15. Q. […] so you were concerned about whether those [BSR] were within the proper zone in the calculations, right? A. Right. Q. So what was -- what was the end result of this discussion […]? A. The end result was that […] as long as we knew we were—we had 6-5/8 pipe through the stack, we would have to be in the EDS mode 2 for the casing shear rams because they would cut it where the blind shear rams wouldn't. TO Senior Subsea Supervisor Testimony Q. And so there was a -- a considered decision on how to handle that issue of cutting through the tubulars if they were the 6-5/8? A. Yes.
  • 16. Work-as-Imagined Work-as-Done • Rig personnel created 2-step workaround which accommodated BP’s drilling plan Unintended Consequence • 2 of 3 emergency systems were not capable of this two-step process • “the BSR must be capable of shearing the highest grade and heaviest drillpipe…in one operation.”—Transocean (TO) Well Control Manual • “The limitations of [BSR] shearing capacity should be known and understood, and a documented risk assessment shall be in place to address any such limitations”—BP Engineering Technical Practice
  • 17. BSR Does not Seal the Well
  • 20. Temporary Abandonment Stage Two: Partially remove the drilling mud barrier
  • 21. Temporary Abandonment Stage Three: Monitor the pressure or flow (Negative Test)
  • 22. Temporary Abandonment Stage Three: Monitor the pressure or flow (Negative Test)
  • 23. Temporary Abandonment Stage Four: Displace the riser (fully remove the mud barrier)
  • 24. Stage 2: Partially remove the mud barrier Stage 3: Negative (pressure/flow) test(s) Stage 4: Crew accepts negative (pressure/flow) test results Observe pressure & flow several times Negative Test
  • 25. Macondo Well Kick Depth of oil & gas to rig (1,000 ft) Ocean Floor ~8:50 pm 9:37 pm 9:43pm 9:40 pm 9:47 pm 9:49 pm 9:31 pm
  • 26. Macondo Well Kick Depth of oil & gas to rig (1,000 ft) Ocean Floor ~8:50 pm 9:37 pm 9:43pm 9:40 pm 9:47 pm 9:49 pm 9:31 pm “Free gas in the riser represents one of the most dangerous situations on a rig from a standpoint of personnel safety… It is not out of the realm of possibilities that this slow migration of gas in the riser could go unnoticed as the other activities are taking place, and the gas will begin to unload before anyone notices it.” BP Well Control Manual
  • 27. Work as Imagined vs Work as Done at Macondo
  • 28. Natural Gap: Work as Imagined vs Work as Done Design Risk Operational Risk
  • 29. Natural Gap: Work as Imagined vs Work as Done Design Risk Operational Risk “…it is not possible to write a drilling program that foresees all circumstances and covers every detail, or that crewmembers can follow exactly as written” CSB Macondo report
  • 30. [the negative test procedure] “broad, operational guidelines” [and the crew would use] “the method consistent with their regular practice on prior wells.” BP “BP was responsible Macondo Gap developing detailed plans as to where and how the Macondo well was to be drilled…and for obtaining approval of those plans from MMS.” TO
  • 32. Policy vs Actuality (Transocean) • “essential to verify that the [ MGS] is capable of handling […] a severe kick. The relevant information of the well […] should be obtained from the Operator […].” • 2009: Gas in riser is “the biggest concern” for improving well control • Diverter drills “improve the crew’s reaction time”
  • 33. Policy vs Actuality (Transocean) Transocean—”essential to verify that the [ MGS] is capable of handling […]a severe kick. The relevant information of the well […] should be obtained from the Operator and […] compared to the [MGS].” • Diverter drills “improve the crew’s reaction time.” Assistant Driller • Over 23 years offshore experience • 6 years with Transocean • He was taught to always divert to the MGS • Divert overboard only MGS became overwhelmed Senior Toolpusher • Unaware of any drills to simulate gas in the riser event
  • 34. Post Macondo Policy Change An engineering control replaces manual intervention—Does this bridge the gap?
  • 35. The Reality • High potential that gas volume might have overwhelmed the system anyway ‒ “it is impossible given the magnitude of the blowout to know if the diverter packer would have kept flow diverted overboard and if the gas ignition could have been prevented.”—Transocean
  • 36. The Reality • No adequate engineering tools/software exist to model the complex gas migration and 2- phase flow of gas and liquids in a riser • Various industry tests have given inconsistent results • At Macondo, contents of 5,000-ft riser erupted on rig floor only 2-3 minutes after the BOP initially sealed the well
  • 37. Managing the Diverter Gap • Potential technical gap, not human “failure” • Improved kick detection capabilities and further study on riser unloading events • Environmental/regulatory penalties may cause drift back to original practice of MGS- routing
  • 39. ‘Upcoming’ Critical Operations No negative test indicated “I told [the BP Well Site Leader] it was my policy to do a negative test before displacing with seawater.” -Deepwater Horizon OIM
  • 40. Risk Management Gap • BP did not send a corrected “Forward Plan” • Transocean had policy to co-develop Standing Instructions to the Driller (SID) with its customer (BP) ‒ described as a key communication tool that should be discussed with drillers at the beginning of a shift • A Transocean advisory issued weeks before noted that a SID should “raise awareness and […] highlight” underbalanced conditions in a well when a single barrier is present ‒ No evidence SIDs were used on the Deepwater Horizon
  • 41. Procedure Assumes Successful Test Close [BOP] and conduct negative test. After successful negative test open [BOP]
  • 42. Procedure Assumes Successful Test Close [BOP] and conduct negative test. After successful negative test open [BOP] The night shift WSL recalled participating in approximately 50 previous negative tests; to his knowledge, never had one failed.
  • 43. “The rig crew does not have to be told how to run a negative test. This should be a routine operation that fits within their training.” —MDL Expert (for BP) “But we do warn that every time we do a job, the conditions are changed. The weather conditions may be different. The experience of the crew may be different. You have to take into account that every time you do it, it may not be exactly the same as the last time.” —Transocean VP QHSE Beyond the Piece of Paper…
  • 44. • (1) Generic DWH procedures identified personal safety or relatively minor spills of drilling mud on the rig and overboard. • (2) Transocean required written procedures for safety critical tasks—including negative tests ‒ review and discuss; ‒ confirm control measures; ‒ ensure personnel understand their responsibilities; ‒ understand the hazards; and ‒ ensure the expected results are understood prior to commencing the activity. At least 6 different procedures used 8/07—4/10, generally falling into 2 categories—the Macondo procedure different Managing the Risk Awareness Gap
  • 47. Crew Rationalization During Negative Test • Riser level was not full. ‒ The level could have dropped before BOP was closed or after. *After = leak past annular *Before = well integrity lost • Crew assumed it was after the BOP was closed. This option made more sense to them.
  • 48. Post-Incident Well Data Analysis • Real-time Deepwater Horizon data indicates the drillpipe pressure began to drop just after the crew closed an annular preventer, implying a loss of well integrity NOT leaking annular. Why did that assumption seem more plausible? • Challenges of well up to this point successfully overcome, reinforcing mentality that success was inevitable - Multiple loss-of-well control events - Changes to drilling plans to accommodate challenges • Various personnel deemed the cement job successful • Positive pressure test was successful (e.g., no leaks from inside the well to the outside) • It is “not uncommon” to see an annular leak.
  • 49. By: • Not identifying your safety critical tasks/equipment • Not having indicators to monitor the safety management systems designed to manage safety critical tasks/equipment Then you are missing the opportunity to identify and manage the work-as-imagined/work-as-done gap. ‘Culture’ is understanding why you have that gap and discovering the underlying reasons for it. Broad Take Away
  • 52. Real World Culture Example Same Policy, Different Behaviors & Expectations Policy: Employees shall observe and report unsafe situations/activities • Transocean crews required to submit daily START card • Crewmembers believed the focus on the quantity not quality of observation. • “people [tried] not to rat people out so to speak, you know like you wanted to be helpful, […] whereas some of the higher-ups in the office, they kind of wanted to weed out problems …” • “I’ve seen guys get fired for someone [writing] a bad START card about them” (pg 143-144, Vol 3 CSB Macondo Report)
  • 53. Policy: Employees shall observe and report unsafe situations/activities • While # of reports went up, # of incidents went down • Initial resistance to program but attitudes changed when worn tools and equipment were repaired/replaced B. R. Read; A. Zartl-Klik; C. Veit; R. Samhaber; H. Zepic; Safety Leadership that Engages the Workforce to Create Sustainable HSE Performance; The SPE International Conference on Health, Safely and Environment in Oil and Gas Exploration and Production held in Rio de Janeiro, Brazil, 12-14 April 2010. Real World Culture Example Same Policy, Different Behaviors & Expectations
  • 54. Process Safety Indicator Pyramid API Recommended Practice, 754, 1st ed., Process Safety Performance Indicators for the Refining and Petrochemical Industries, April 2010, pp 8
  • 55. 2009 121 well control events (71 kicks) 32 different operators various geographical locations 2010 Macondo Well Blowout 2008 – 2009 6 riser unloading events
  • 57. Volume 3 further addresses • HUMAN FACTORS • ORGANIZATIONAL FACTORS • SAFETY PERFORMANCE INDICATORS • (1) Metrics of barriers and safety systems and • (2) Active monitoring of real-time barrier indicators meant to drive daily decisions, as well as slow moving management system indicators. • RISK MANAGEMENT PRACTICES • The complexity of the operator-contractor relationship can lead to vaguely defined safety roles for both parties. • CORPORATE GOVERNANCE • SAFETY CULTURE • Poor adherence to own corporate major hazard management policies, which were stronger than regulatory requirements;
  • 58. Volume 4 further addresses • US OFFSHORE SAFETY REGULATION DURING AND AFTER MACONDO • ATTRIBUTES OF AN EFFECTIVE REGULATOR AND REGULATORY SYSTEM