1. ASHIKALI.M
IT Desktop Support Engineer
UAE Mobile: +971524743962
India Mobile: +918220721272 (Available after visa expiry)
Email: marsashik22@gmail.com
Visa Status: Visit Visa (Expiry: 25-04-2016)
Nationality: Indian
Dubai – UAE
About Me
Experience ofabout 3+ years as a ITDesktop Support Engineer in various organizations, providing support to office network and systems from
installationto maintenance, troubleshooting various issues arising all over the network under supervisionandonown. Proven track record of
managing windows server anddatabase. Abilityto handle company IT infrastructure, currentlyinUAE till 25th April 2016 andlooking to start my
career with your esteemorganizationonimmediate basis.
 Server Admin/Install software
Installation)
 Active Directory  GPO
(GroupPolicyAdministration)
 Windows 2003,2008,2010  CCTV Maintenance  DHCP
 Maintenance of server  LAN/WLAN  DNS Maintenance
 Microsoft Suite  E-mail configuration  Core JAVA Developing
Experience
Gleaming Software Solutions – Pondicherry – India 2014-CURRENT
IT DESKTOP SUPPORT
 Worked in WINDOWS SERVER 2008
 Maintenance of Active Directory and user accounts through GPO.
 Maintain user e-mail accounts (Microsoft Outlook and Outlook Express)
 Assisting office workers with their computer desktop systems.
 Providing computer support services both for software and hardware for an organization’s employees.
 Physical setting up of computers and software system installation for various computer applications and
programs.
 Identifying and solving any problems that affect computer operating systems.
 Networkingandconnectingcomputerswithinthesame organizationtoenhancecommunication. Troubleshooting
routine problems and maintenance of servers.
EL Soft Tech-Chennai-India 6 month
IT SUPPORT ANALYST
 Works with vendor support contacts to resolve technical problems with desktop computing equipment and
software.
 Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.

2.  Offered MS Exchange client support/configuration and troubleshooting of Mail Box.
 Works with procurement staff to purchase hardware and software.
 Installing and Troubleshooting Anti-Virus Servers Updating virus definitions.
 Preparing and configuring work stations- Upgrading workstations transferring user profiles and data, Installing operating
system, software and configuring different hardware like Printer and Scanner.
VERITOS –CHENNAI –India 6 month
IT SUPPORT Assist (Internship Programme)
 Worked in BMC REMEDY ( For TICKETING)
 Provided Internet-mail clientsupport/configuration and troubleshootingof mail box in MicrosoftOutlook,Outlook Express.
 Maintain Inventory of all equipment, software and software licenses.
 Report issues to the Service Desk for escalation.
 Assesses functional needs to determine specifications for purchases.
 Networking and connecting computers within the same organization to enhance communication. Troubleshooting routine
problems and maintenance of servers.
Education
B.S Abdur RahmanUniversity –Chennai –India
Bachelor of Computer Science Engineering
Technical Skills
 OperatingSystems: Windows 7, Windows 8 & 10
 Platforms:Core JAVA, C, C++, MYSQL,
 Applications:MS Office,Photoshop, HTML
 Troubleshoot Knowledge: Hardware - Assembling,Troubleshootingof Desktops, Laptops & MobileDevices
 Ability to clearly communicatetechnical concepts to non-technical people.
 Ability to multi-task in a fast-paced environment
Personal Details
Name: Ashik Ali.M
INDIA NUMBER: +918220721272 (Availableafter visa expiry)
Date of Birth: June 19, 1993
Father’s Name: Mr.Musadic
Languages: English,Tamil
Reference
Availableon request