1. M.VIJAYKUMAR
Email : bravevijaykumar@gmail.com
Mobile No : +91 9965440197 9087159197
Desktop Support Engineer L2 with 4.6 years’ experience
_____________________________________________________________________________________
Career Objective:
Focused and motivated towards IT administration and desktop support engineering, seeks
a right position coextensive with multiple skills and experience in providing technical support in
IT environment.
Professional Summary
Installation and configuration of All Windows based Operating Systems and its applications.
Installation and configuration of Active Directory Domain services..
Administration of file server and print server including user permissions, quota allocation
and file screening management.
Installation and Configuring and administration of Windows Deployment Services.
Installation and Configuring, troubleshooting and managing various printers and its drivers.
Configuration and maintenance of Microsoft Outlook.
Troubleshooting Windows XP, Vista, 7, 8 and its related issues.
Installation, configuration and Maintaining of Access Point for Wireless Access.
Installation of device drivers & hardware components.
Installation of various software’s at the requirement basis.
Monitoring and Maintaining Software updates and windows updates.
Troubleshooting the Antivirus Problems and providing solutions.
Managing & maintaining Network Connectivity Issues.
2. Performing Server Backup using Tape Drive for Weekly, Monthly basis.
Installation and configuration of Apple IPhone and IPad,
Work Experience:
Total Years of Experience : 4 .6 Years
1) Current Organization : Vays InfoTech Pvt Ltd., Deputed in Wipro InfoTech
Client : Gabriel India Limited, Hosur, Tamilnadu.
Mylan Laboratories, Bangalore, Karnataka
Designation &Period : “Desktop Support L2” & 4 August 2014 to Till date.
2) Previous Organization : Magna InfoTech., Deputed in ATOS at Chennai.
Client : Siemens at Coimbatore. Tamilnadu.
Designation &Period : Desktop Support Engineer & October 2013 to Feb 2014.
3) Previous Organization : Nebula Computers Pvt Ltd Deputed in Wipro InfoTech
Client : Bajaj Allianz and Technova Imaging Systems
Designation &Period : Desktop Support Engineer L2 & September 2011 to July 2013.
4) Previous Organization : VST Computers at Hosur.
Designation & Period : Jr.System Engineer & June 2010 to July 2011.
5) Previous Organization : Orange Computers at Coimbatore.
Designation & Period : Desktop support Engineer & July 2009 to April 2010.
Job Responsibilities:
Managing and Maintaining 150+Desktops, 15+Laptops with Microsoft Windows Family.
3. Tickets raised Using e-Helpline tool and BMC Remedy Ticketing tool by the user, Viewing
tickets and analyzing problems regarding End user request and Resolving at the time within
the SLA.
Managing and Maintaining Microsoft Windows Server 2003 R2 Additional Domain
Controller, File Server, Tape Drive Backup using HP Storage works Ultrium 920.
Managing and Maintaining Microsoft Windows Server 2008 R2 File Server, Rack Server
IBM System X3550 M2.
Managing and Maintaining Cisco 1800 Series Integrated Service Router Up to two 10/100
Mbps built-in routed ports(Manageable), Two Cisco 2600 Series 10/100 Mbps 48 port
(Manageable), One Cisco 2690 Series 10/100 Mbps 24 port (Manageable) based local area
network along with Optic Fiber Cable and CAT-6 Patch Cables Connectivity.
Installation, configuration and Maintaining of Cisco 500 small business Access Point for
Wireless Access.
Installation, configuration, migration and troubleshooting Windows XP, Vista, 7 Clients and
Windows Server 2003R2 and its applications.
User creation, deletion and assigning permissions for sharing and security.
Group creation, deletion and assigning permissions for sharing and security
Installation and configuration of VPN Client in SAP Environment.
Installation and configuration of Microsoft Outlook 2003, 2007, 2010, 2013 Mozilla
thunderbird, Google Apps.
Providing Remote desktop support to Employees with various locations. (Tools - VNC, Team
viewer)
Installation and configuration of apple IPhone and IPad
Maintaining VC (Video conference) and connecting with clients in India.
Tracking asset movements and ensuring software and hardware assets are within control.
Managing and Troubleshooting Local Printer and Network Printer and its drivers.
Daily, weekly and monthly backup for user’s data’s and restore the data’s.
Assisted company personnel with desktop operation both hardware and software related issue
4. Supervised and performed the installation of new IT network equipment, system software and
desktop computer
Updated management on a regular basis through reports, email, and presentations.
Made use of Helpdesk systems to make work-load prioritization, to update calls.
Checking the old definition SCCM and FEP antivirus machines and updating the same.
Performed technical support, including escalation of problems and incident identification
with subsequent resolution.
Educational Qualification:
• Diploma in Computer Engineering at Pee Gee Polytechnic College, Periyanahalli,
Dharmapuri. 82%, 2009
• H.S.C. at Govt Boys Higher Secondary School, Kaveripattinam. 67%. 2007
• S.S.L.C. at Govt Secondary School, Nedungal. 78%, 2005
Additional Qualification:
• Hardware and Networking.
• Cisco Certified Network Associate.(Course Completed)
• Completed the Wipro Desktop Certification.
Personal Profile:
Father’s Name : G.Madesan.
Father’s Occupation : Farmer.
Date of Birth : 03/06/1990.
Gender : Male.
Permanent Address : M.Vijaykumar
S/O G.Madesan,
A, Sapanipatti (vil)(po),
Dharmapuri - 635205,
Tamilnadu, India.
5. Marital Status : Single.
Nationality : Indian.
Languages Known : English and Tamil.
Declaration:
I hereby declare that the above said statements are true to the best of my knowledge and
belief.
Place:
Date: (M.VIJAYKUMAR)
6. Marital Status : Single.
Nationality : Indian.
Languages Known : English and Tamil.
Declaration:
I hereby declare that the above said statements are true to the best of my knowledge and
belief.
Place:
Date: (M.VIJAYKUMAR)
