1. Pankaj Suman
First name: Pankaj
Last name: Suman
Nationality: Indian
Address: House no. 1005, sector 8,
Faridabad, 121006, India
Phone number: 9891925654
Email address: pankaj_suman@hotmail.com
Web: https://in.linkedin.com/in/pankajsuman
Profile
Presently working with PC jeweller ltd. as a Sr. I.T. Executive, i have over 10 year experience, with advanced
knowledge of Server Machine’s, Computers/laptop’s/networks/firewalls/protocols, solving /management & support
IT Team Members, Including Engineer’s & head of IT. Also in hand experience Vendor management, team
management, Completely handling the Inventory of Hardware & Software and update report Daily, weekly &
monthly to the IT Head. Handling Mail Server and Domain Server hosted on-premises. Planning, Implementations
& Installation of Network, System, Jewel Software, ERP & other software’s. Installation, Maintenance &
Troubleshooting in Storage & Server’s, Backup’s & daily maintenance, Completely handling Windows Server 2012
Server Management - ADDS, Users Management, Policy, and Scripting. Installation, Maintenance &
Troubleshooting of Server, Software, Systems, Laptop, Notebooks, Firewall, Blackberry & Peripherals of all the
properties.
Installation & implementations of SAN. Giving Technical support through the Remote Access & telephonic to Head
Office & other Remote areas. Organizing Software Training for the users.
Work experience
PC Jeweller
Ltd.
New Delhi
Sr. I.T. Executive 08/2015 - present
Responsible for providing IT support to the company, and Remote location's in India,
Resolved IT Infrastructure related queries / problems & solution's, evaluating user needs
and system functionality and ensuring that ICT facilities meet these needs, planning,
developing and implementing the ICT budget, obtaining competitive prices from suppliers,
to ensure cost effectiveness, scheduling upgrades and security backups of hardware and
software systems, researching and installing new systems, guaranteeing the smooth
running of all ICT systems, including anti-virus software, firewall, server's, print services
and email provision, securing data from internal and external attack, mentoring and training
new ICT support staff, keeping up to date with the latest technologies, Manage Team.
Zealot Industrial
Services
Faridabad
System Administrator 01/2015 – 07/2015
Worked as a system administrator, provide Technical support on ERP Team, Technical
and Networking Support in Hp, Dell IBM, Server Machine and windows Server 2008 R2,
2012.
Provide Servers, firewall, hardware & network, Wireless Networking, Hardware and
Software’s Related Problems. Using features of windows server 2012 R2 Roles &
Features of ADDS, Group Policy, User accounts DNS Servers DHCP and all resources in
Windows server’s. Create Mail user’s, backup database ERP implementation support,
handle a team of it, vendor's management, provide support remote locations. Backup on
LTO's, Installation Dell, HP, storage server's, take daily backup, & report to GM. Assist &
guide to our junior engineer's. Provide training engineer's & companies employee's.
Axis Computech
Lajpat Nagar -
II
Team Leader 08/2013 – 12/2014
Handle a team of Engineer’s around 30 plus in Delhi/NCR, Provide Technical support
Delhi University HP laptops, Call logging, call ticketing to HP, Resolve warranty user's
hardware & technical issue's, Installation HP Dell, Server's, Storage, LTO at Amity
University, Delhi University and provide technical support in Delhi/NCR University,
colleges & schools, at behalf of HP company. Mentoring engineer's, provide time to time
training to our engineer's, get certification from HP, Apple through online exam's. A
proactive leader with skills in analyzing information system needs, evaluating end-user
requirements, custom designing solutions, troubleshooting for complex information
Page 1 of 3
3. Work experience
Micro Clinic
India
Pvt. Ltd
New Delhi
Customer Support Engineer 08/2007 – 07/2013
Worked with M/s Escorts Corporate Ltd, Faridabad as a Resident Engineer, handle & operate
two site, Corporate Office & R.E.D. escorts, Provide technical support to IT department &
users.Networking issues, troubleshooting and providing L2 & L3 Level support Configuration
of Server’s, switches, hubs, modems and other networking devices. Skilled in installation,
configuration and administration of windowsServer 2003 R2, Windows Server 2008 R2 AD DS
Active Directory, DNS, DHCP Servers and WDS (windows Deployment) Group policy.
Network Components like Hubs and administration of Mailing systems such as E-MAIL
SERVER, Microsoft Outlook Switches Proven success in configuration of protocols such as
TCP/IP, SMTP and POP3, Ms Outlook 2000,2003 and 2007.
APS Computers
Faridabad
System Engineer 01/2006 – 07/2007
Worked as a system engineer and provide technical support to various companies in faridabad.
New system installation, maintain and install system software as per user and company
requirement. Investigates and resolves problems. Monitors and maintains backup/recovery
systems. System Designing & Implementation. Implementing Antivirus, Regular updation of
Antivirus, Installing/Uninstalling Operating System & other Programs, Installation &
Troubleshooting of processors, motherboard, Providing Network support in terms of installing
network software/hardware, Reporting problems & follow-up and Providing general System-
Support including Operation of certain User programs and Installation & Troubleshooting of
PC’s, Hard Disc, RAM, various types of card network, modem, VGA etc.
NTPC Hospital
Badarpur, New Delhi
Education
Personal Details:
I.T. Engineer 01/2005 – 11/2005
Provide technical & software support, to take care of all Hardware, Software and Equipment of
IT department. Installation of Network Equipment’s & Providing Networking Support.
Implementing Antivirus, Regular updation of Antivirus, Installing/Uninstalling Operating System
& other Programs, Installation & Troubleshooting of processors, motherboard, Providing
Network support in terms of installing network software/hardware, Reporting problems & follow-
up and Providing general System-Support including Operation of certain User programs and
Installation & Troubleshooting of PC’s, Hard Disc, RAM, various types of card (network,
modem, VGA etc.) CD drive (Dat Drive, SCSI Card, ROM, Writers, Combo, DVD etc.), floppy
disk, Printers, Scanners, and other Hardware etc.
PROFESSIONAL QUALIFICATION:
• MCTS (Microsoft Certified Technology Specialist). Microsoft Certification ID:
8159357
• Msc. [IT], Sikkim Manipal University.
ACADEMIC QUALIFICATION:
Modules Board/University
B. A. Delhi University
12th
N.O.S.
10th
C.B.S.E.
Personal Details:
Father's Name : Sh. Siya Ram
Date of Birth : 05th
May. 1978
Gender : Male
Marital Status : Married
Languages Known : English & Hindi
(Pankaj Suman)
