1. Mohamed Hassan Mohamed Sultan
3 St. Mahmoud Hassan Ismael, Feisal, Giza, Egypt
Mobile: +2 010 666 7777 8, Email: muhamed.sultan@hotmail.com
Objective:
Seeking an entry level in a dynamic organization where my experience and interpersonal Skills
can be applied and developed.
Education:
 Bachelors — Computer & Information System, Advanced Academy, Cairo, 2005
Work Experience:
 AMG (Auto Market Trading – ElGhalban Group). (May 2010 till Now).
 System Administrator:-
o Support Employees All Types of Hardware (Servers, Pc's, Laptop, Routers, Printers).
o Support All Microsoft Operating Systems (Xp, 7, 8, Server Platform).
 Support All Microsoft Server Products (TMG 2010, SQL Server 2008 and Exchange 2013).
 Helpdesk Support Service.
 Back Up and Recovery Services Concerning Employees Data.
 Install, Maintain, And Troubleshoot Pc's, Servers, Printers and Other Networked Devices.
Create, Change, And Delete User Accounts Per Request.
 Create and Maintain Documentation for Systems and Procedures.
 Support All Types of HP (ProLiant Servers), DELL (Power Edge Servers, OptiPlex, Vostro and
Dimension).
o Installation, Implementing, Deploying, Permission, Backup & Restore Microsoft Dynamics
Great Plains 2010.
o Identify, Troubleshoot and Correct All Types of Performance Issues Using HP and Dell Products.
o Responsible for I-Score Monthly Report & Bulk Report.
o Responsible for all systems backups in the Company using Acronis Backup.
o Assist with Active Directory and Exchange with branch offices related issues.
o Maintains, configure and management Microsoft Exchange Server 2013 and mail ave.
o Responsible for supporting Head Office and Branches offices (Active Directory, Exchange, and
Backups).
o Configure, monitor, maintain and troubleshoot Exchange server and associated technologies for
Email data transport (Anti-SPAM, DNS, SMTP) and OWA (Outlook Web Access).
o Performing daily, weekly, monthly maintenance backups/Restorative exercises (Acronis Backup),
reviewing server logs for potential issues, as well as by ensuring that anti-virus software and
security patches are routinely updated and functioning (Ensuring overall server configuration
integrity).
o Manages the hardware, software, analysis, design, implementation and overall improvement of
information technology in All Branches.
o Support and maintain network hardware, network Operating Systems, and system applications.
o Responsible for defining and IT recovery plan for servers and workstations.
o Configuring, managing and troubleshooting of various servers.
o Ensure that all servers are maintained and running optimally.
o Installing and configuring new hardware and software on the network and for Employees.
o Provide day-to-day Assistance to systems' users.
o Manages Windows network (users, computers, printers, etc.) with Active Director for the Head
Office and branch offices.
o Responsible for managing, troubleshooting and maintenance of Hardware and networks in All
branches.
o Provide software and hardware support to Employees.
o Installing, configuring, managing and maintenance of all servers and workstations.
o Responsible for Data synchronization with users in company.
o Make recommendations to management on purchase of hardware, software.
o Providing training for Employees.
o Verify data entered into computer.

2. o Identify the required resources such as space and storage media and memory size, and update
or modify the recommendation based on performance.
o Construction of major structures such as tables, indexes, data communication with crew
development.
o Communicate and provide technical support for all those who deal with the database in the
field of moderating.
 Al Alammia for Trade (Zegnia) (February 2009 to March 2010).
System Administrator:-
 Support Employees All Types of Hardware (Servers, Pc's, Laptop, Routers, Printers).
 Helpdesk Support Service.
 Install, Maintain, And Troubleshoot Pc's, Servers, Printers and Other Networked Devices.
 Support and maintain network hardware, network Operating Systems, and system
applications.
 Configuring, managing and troubleshooting of various servers.
 Provide technical support to dial-up Employees on daily basis.
 Responsible for managing, troubleshooting and maintenance of Hardware and networks
 Provide software and hardware support to Employees.
 Make recommendations to management on purchase of hardware, software.
 Medical Appliances & Packages Company (MAPC) (August 2006 to February 2009).
System Administrator:-
 Support Employees All Types of Hardware (Servers, Pc's, Laptop, Routers, Printers).
 Helpdesk Support Service.
 Install, Maintain, And Troubleshoot Pc's, Servers, Printers and Other Networked Devices.
 Support and maintain network hardware, network Operating Systems, and system
applications.
 Configuring, managing and troubleshooting of various servers.
 Provide technical support to dial-up Employees on daily basis.
 Responsible for managing, troubleshooting and maintenance of Hardware and networks
 Provide software and hardware support to Employees.
 Make recommendations to management on purchase of hardware, software.
Computer Skills:
 VMware Install, Configure and Manage.
 Deploying Windows Server 2003 and 2008 including installation, configuration and
upgrading.
 Support and maintain all Microsoft operating systems.
 Support and maintain HP and DELL brands.
 Configuration and Managing of Servers and Workstations.
 Managing and Maintaining a Windows Server 2003 and 2008 Environment.
 Administering and configuration DNS, DHCP and Active Directory. (Users, Computers, Groups,
OU, GPO).
 Securing Windows Server 2003 and 2008.
 Installation, configuration and Management Acronis Backup and Recovery.
 Install and Settings Wireless Access Point secure and encryption.
 Performing Windows Updates, Application Updates and Antivirus Updates.
 Hardware and Software Maintenance.
 Network Support.
 Very Good Internet Searcher.
 Data Backup and Recovery.
 I-Score Monthly Report & Bulk Report.
 Thorough knowledge in Access 2010.

3.  Troubleshooting Skills.
Soft Skills:
 Interactive and fast learner of the new technologies and sciences.
 Advanced Research Abilities.
 High Communications Skills.
 Self-Motivated.
 Ability to work under pressure (Hard worker).
 Ability to work in a group or individually according to the job requirements.
 Business Report Writing.
Language Skills:
 Arabic : Native Language
 English: Intermediate
Personal Data:
 Nationality : Egyptian
 Marital Status: Married
 Military Status: Exempted
 Date of Birth : 12 Sep, 1983
