1. Reda Ismail Hussein
El Salmyia, Block 2, Abdulla Ben Masoud St, Elrashed Tower, Kuwait
(00965) 60310359 – 94057095 – (002) 01023936392
nrreda@hotmail.com , nrreda2006@yahoo.com
Personal statement
Egyptian mechanical engineer 92 graduation, more than 23 year Automotive customer service experience
(parts, reception and workshop), a highly motivated and hardworking individual and in a team, creating
and implementing effective management strategy, focus on customer satisfaction indicator, strong
customer service orientation and a high level of professional integrity, valid Kuwait and Egypt driver's
license and transferable Kuwait residency.
Key Skills
Motivate others on group project, excellent communication skill, and work effectively with organization
members, ability to solve practical problems and work effectively under pressure, Arabic mother tong,
English excellent written and spoken.
Training Courses and Seminars
• Computer course given by El Mansoura University.
• English course by Ain Shams University
• Focusing on Costumer, Parts Counter Person, Costumer Loyalty, and Defining Vehicle Defect,
Adjusting Vehicle Chassis, Air Bag, And Antilock Brake System.
Given by Ragab-Ford Training Service Center Cairo
• Caterpillar diesel engine service.
Given by Mantrac Training Service Center – Cairo
• Fire Fitting, Mud Pump Accumulator, First Aid, Quality Assurance, Safety Awareness, H2S.
Given by EDC Training Service Center - Cairo
• Bearing Failures and Causes, Bearing Alignment, Bearing Classification.
Given by SKF Training Service Center - Cairo
• PDI, Periodic Maintenance, Air Conditioning.
Given by Ford of Europe Training Service Center - Turkey
2. • FSA (Financial Statement Analysis).
Given by Global Consultants Training Service Center – Kuwait
• Hyundai Global CS Seminar
Given by Hyundai Motor Co. Training Service Center – Korea- Seoul
Work Experience
13, Sep. up tell now : Mustafa Karam Co. (Kuwait) (Rental & Suzuki Agency Car Co.)
Title : Service Operation Manager.
Function : Manage operational systems, plan and direct operations and improve productivity and
efficiency, processes and policies to deliver and receive Cars of the Contracts, Managing the operations and after
sales services, following up customers, Care of replacement cars, manage the operation drivers and KOC
contract manager.
Achievement : Reduce replacement cars by 15%, Rotate drivers from different locations, add some
facility to reception, Manage and increase the effectiveness and efficiency of receptionist and derivers,
Recondition and PDI for Suzuki fleet (KNPC, MOD and MEW)
05, Sep to 13, Sep. : Mustafa Karam Co. (Kuwait) (Rental & Suzuki Agency Car Co.)
Title : Service Manager.
Function : Directs and coordinates activities that concerned of automotive equipment and
maintenance of the MK fleet and Suzuki customers, Manage the workshop for vehicles (Ford, Toyota, Lexus,
Nissan, GMC, Chevrolet and Suzuki), Manage and planning, organizing, directing and controlling the
operational activities of the garage and supervision to apply them efficiently, effectively, controlling costs and
reconditioning the cars for resale. Managing the operations and after sales service as per Budget quality standards
demonstrate the work-flow, communication line, process map as well as the records of the functional area ‘Main
Garage, Quick Service and Reception’ so that a clear guideline is available. Making PDI for Suzuki vehicle, and
Following up the stock yard of Suzuki and the return vehicle.
Achievement : Increase daily out let vehicles by 20 % by separate quick service and heavy service ,
Reduction of cars that are sent to other agency for warranty or electronic tools check, Creating supper quick
service by two technicians, apply service package to achieve customer loyalty, Increase the quality condition of
replacement, making due service for vehicles not serviced for more than 5 month .
03, Aug 05, Sep : Ragab-Ford Company (Cairo) (Ford-Daihatsu Agent)
Title : Service Manager.
Function : Management the workshop, following up the recalls for all vehicles, following warranty
document and procedures, managing the repair jobs in the workshop, materials inventory and purchases,
recruitment of technical staff, workshop planning, evaluate the staff as a monthly job, managing the training
programs for workshop staff, ensuring and supervising responsibilities of company facilities, ensuring that safety
regulations are strictly observed, following up the carry over vehicles, fixe any customer complaint, aware about
profit and loss rules.
Achievement : Divide the technicians to two groups with two engineers with separate target to create
competition, Increase the daily vehicle by (25%), Increase total target achieved by (35%), Make a quick service
center down town at Mobile gas stations to achieve 20% of total target, Arrange training for engineers and
3. technicians abroad, Make two promotions per year one for A/C and Cooling system and the other for
Maintenance labor free.
00, Nov to 03, Aug : Ragab-Ford Company (Cairo) (Ford-Daihatsu Agent)
Title : Workshop Supervisor.
Function : Manage and lead a team in allocating workload and managing the day to day operations
in the workshop, monitor vehicles diagnose, repair, following up the technicians and order sufficient tools for the
workshop, provide oversight and check job estimates and Identify staff that require on-going training.
Achievement : Reducing repeat jobs (RJ) and bad services (BS) to 2% monthly, Create second
generation of technicians, keep 4 days training at least for each technician yearly.
98, May to 00, Nov : Ragab-Ford Company (Cairo) (Ford-Daihatsu Agent)
Title : Reception Manager.
Function : Maintain and increase the profitability of the after sales service, optimize the workshop
Workload on a daily basis, Manage the S.A team through active participation, settling customer complaint
promptly, ensure TSB and Recall Campaign is monitored, delivery the vehicle to customer in perfect condition
and develop team communications skill to reinforce customer relationship.
Achievement : Build up more than 8000 files for each customer, Assist to create Customer Relationship
Management (CRM), increasing the appointment system to 30%.
96, May to 98, May : EDC - Egyptian Drilling Co. - (Cairo) (Oil Filed Co.)
Title : Land Rig Mechanics
Function : Maintenance for diesel engine, mechanical parts of draw work, all pumps, air
compressors and order spare parts.
Achievement : Reducing percentage of shutdown time – for mechanic responses- to 0.0% and increasing
the safety procedures to100%.
93, Apr to 96, May : Ragab-Ford Company (Cairo) (Ford-Daihatsu Agent)
Title : Workshop Spare Parts
Function : Workshop parts man, following and make stock order for fast moving items.
Achievement : Reducing time for parts issue by building fast moving items warehouse inside the
workshop, Availability of parts reached to 78%.
92. Nov to 93, Apr : Ministry Of Agriculture
Title : Workshop Engineer
Function : Maintenance for heavy-duty equipment (Komatsu Forklift – Hitachi Excavator) and
lather devices for agriculture application.
Professional Reference
Eng. Ashraf Abd'll Baky Ragab-Ford Co. – General Manager – Cairo branch.
Tell: +201227324696
Mr. Hany Mustafa Karam Mustafa Karam Co. – Vice General Manager
Tell: +9651803003
Eng. Magdy Louka Mustafa Karam Co. – General Service Division.
