Through the Administrative Order #5: DSWD guideline in Gender and Development mainstreaming and Department’s Gender and Development mainstreaming framework to Pantawid Pamilyang Pilipino Program; to facilitate integration of GAD in the systems, structures, policies, processes and procedures of the Department a process flow was done in order to facilitate the capturing of gender related issues or gaps through the assistance of Grievance Redress System (GRS). In this process flow, it assists the Regional Program Management Office (RPMO), Provincial Operations Office (POO) and Municipal Operations Office (MOO) in handling gender related issues and how they will respond immediately and appropriately into the gender related cases of their Pantawid Beneficiaries.

1. GAD-GRS PROCESS FLOW
GAD mainstreaming in Pantawid
Pamilyang Pilipino Program
MAC PAUL V. ALARIAO, RN, MSN
PANTAWID REGIONAL GAD FOCAL PERSON

2. WHAT IS GAD?

3. WHERE IS GAD?
BDM CVS UFMS GRS SMU IPD
GENDER AND DEVELOPMENT

4. WHY GAD?

5. WHY US?
Everyone who believes in the vision of
attaining a full and satisfying life for all has
an obligation to help pursue GAD.
Gender issues affect all of us. But
instead of solving them, we all contribute
to their perpetuation.

6. WHY US?
We are mandated by international
treaties/commitments, laws and policies
We are custodians of peoples’ trust and resources.
We have the power, knowledge, skills and resources
to make development work for everybody.

7. Processes and strategies to
ensure the recognition of
gender issues on a
sustained basis
A strategy to ensure that the
concerns for gender equality
is considered in the
mainstream

8. BASED FROM AO #5
Subject: Department of Social
Welfare and Development’s
Guidelines on Gender and
Development (GAD) Mainstreaming

9. BASED FROM AO #5
Objective:
• To adopt the Department’s GAD Mainstreaming
Framework;
• To strengthen the GAD Focal Point System of the
Department
• To ensure that the programs, services, projects and
activities being implemented, piloted and initiated by the
Department are gender Responsive;
• To facilitate integration of GAD in the systems, structures,
policies, processes and procedures of the Department
• To guide the Department in monitoring and evaluating it’s
GAD mainstreaming efforts.

10. GAD TO GRS?
BDM CVS UFMS GRS SMU IPD
GENDER AND DEVELOPMENT
GAD
&
GRS

11. PROCESS FLOW IN HANDLING VAWC CASES

12. PROCEDURAL GUIDELINES
PROCEDURAL
GUIDELINES ON VAWC
CASES
Maximum of 20 Working Days

13. PROCEDURAL GUIDELINES
Description:
These are the complaints that captures the
violence or abuses that the women and their
children are experiencing.

14. PROCEDURAL GUIDELINES
Submission and Receipt of Grievance:
The victim or a concerned individual or
neighbor will report the incident to the
Barangay Captain/Kagawad and Municipal
Action Team (MAT).

15. PROCEDURAL GUIDELINES
At the Municipal Operations Office (MOO) level the
Municipal Action Team (MAT) shall assist the victim to report
to the Barangay Captain/Kagawad or Philippine National
Police (PNP) until Barangay Protection Order is served.
Moreover, the MAT will facilitate the accomplishment of the
Grievance Form. The case shall be endorsed to the
Municipal Social Welfare and Development Officer in order
to assist the client or the victim for support services and at
the same time it will be endorsed to the Provincial
Operations Office (POO) through the Provincial Link for
proper handling of the grievance.

16. PROCEDURAL GUIDELINES
Recording/Data Entry/Distribution:
The Grievance Officer assigned encodes
the grievance in the UNICS-CRM where
an auto-generated tracking number is
assigned. As much as possible, the client
should be informed of this number for
status reference during follow – ups.

17. PROCEDURAL GUIDELINES
Fact – Finding Process:
The Provincial Operations Office shall review
the case and assign staff to handle the field
validation. The assigned fact – finding team
shall craft the plan for the validation. In
sensitive cases, the presences of the
concerned RPMO staff (RGAD and RGO) are
requested to safeguard impartiality.

18. PROCEDURAL GUIDELINES
The attending fact finding
team/grievance officer conducts case
validation using appropriate data
gathering methods, substantiated by
data sources already identified.
Moreover, the team shall be
identifying the needs of the client.

19. PROCEDURAL GUIDELINES
The fact finding team gathers and analyzes
the evidences and data gathered and prepares
a report which identifies an initial
recommendation. Furthermore, the Fact
Finding Team will submit to Provincial
Link/SWO III the initial recommendations done
for their approval. This assessment, analysis
and recommendation will be submitted to the
Regional Director for inspection and approval.

20. PROCEDURAL GUIDELINES
Resolution:
The Regional Director shall approve/disapprove the
recommendation provided by the fact-finding team and serve
as the final decision.
The approved recommendation will be endorsed or will be
forwarded to SWAD for sustained assistance for the victim
and for the other support services.
The RPMO may require a second validation round when the
results from the first investigation cycle are deemed
insufficient.

21. PROCEDURAL GUIDELINES
Feed-backing and updating:
The household will be informed by the RPMO
through the Municipal Link with the assistance
of the Provincial Link/SWO III and Provincial
Grievance Officer, of the process and any
updates/development of the case as well as
the endorsements done for the assistance and
other support services that shall be provided
to the client or victim.

22. PROCEDURAL GUIDELINES
The RGO also drafts a
communication to be signed by the
Regional Director, addressed to the
client providing information on the
results of the investigation and the
recommendation for case resolution.

23. PROCEDURAL GUIDELINES
A continues monitoring of the client’s
case and situation shall be observed
as the overall resolution points for
the Beneficiary. The case is updated
by the Provincial Grievance Officer
in the UNICS-CRM.

24. THANK YOU SO MUCH…