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SUBMITTED BY-
SHAIFALI PANDEY
SUBMITTED TO –
MR. NIRUPAM NAUDIYAL
CONTENTS
 INTRODUCTION
 PURPOSE
 OBJECTIVES
 TARGET GROUP AND LOCATION
 SERVICES
 HELPLINE MANAGER
 BENEFITS
 ELIGIBILITY
 DRAWBACKS
 BIBLIOGRAPHY
INTRODUCTION
 IMPLEMENTATION GUIDELINES FOR STATE GOVERNMENTS / UT
ADMINISTRATIONS
 Ministry of Women and Child Development Government of India New
Delhi July, 2016
 The Scheme of Universalisation of Women Helpline is intended to provide
24 hours immediate and emergency response to women affected by
violence.
PURPOSE OF THE
IMPLEMENTATION GUIDELINES
 Support all stakeholders/agencies involved in
implementing the Scheme.
 Intended to serve effective reference manual for
officials at National and State/ Union Territory (UT)
levels for policy guidance and monitoring.
 Lays down monitoring and reporting formats to be
used at different levels.
OBJECTIVES
 Provide toll-free 24-hours telecom service.
 Facilitate crisis and non-crisis intervention to the
appropriate agencies such as police/ Hospitals /
Ambulance services /District Legal Service Authority
(DLSA)/Protection Officer (PO)/OSC.
 Provide information about support services, government
schemes and programmes available to the woman affected
by violence.
TARGET GROUP & LOCATION
 Woman or girl facing violence within public or private
sphere .
 WHL have short code 181number using existing helplines
working at the State/UT level.
 States/UTs have option of locating Helpline Centre in
capital or in any other city as requirement.
SERVICES
 1 -Violence Against Women (VAW) – aggrieved woman (AG) or somebody
contact WHL, her information attended by call responder .
 If woman needs rescued from violent situation then PCR Van or
ambulance from nearest police station or hospital/ 108 service would be
dispatched.
 2- Information of Women Empowerment Schemes and programmes - WHL
provide information about laws, existing schemes and government programs
related to women empowerment and protection.
 WHL also provide guidance about processes to be adopted for accessing
benefits of schemes and programs.
HELPLINE MANAGER
 The Helpline Manager will be in charge for the overall smooth functioning
of WHL.
 She will ensure prompt and meaningful response towards every call
received at the Helpline.
 She will directly intervene in heinous cases in collaboration with state
agencies.
 She will be responsible for making schedules for active 24 hours a day
seven day a week.
 She will be responsible for taking daily, weekly and monthly report
preparing periodical reports.
 She will conduct awareness generation activities within community to raise
awareness around WHL.
 She will be responsible for day to day management of WHL team and
reporting to Director, WCD and any other competent authority as and when
required.
Accessing Women Helpline
 Women Helpline will be accessible 24 hours a day 7 days a
week to any woman or girl suffering violence or in distress in
the following manner
 Telephone - landlines, mobile phones through calls, SMS/text
messaging, mobile apps and fax messages.
 Internet - emails, web-posts, web-interface, social networking
sites i.e. web page, facebook, twitter, etc.
Benefits of Women Helpline Scheme:
 Help at any place: Provided to any lady in trouble within
2 min and on spot with the help of tracking mechanism of
the app.
 Single call instant help: While using the app the woman
as soon as call gets connected to the number tracking
starts and police is there.
 Alert message to the close one: With police, women’s
family person will also get notified about the help request
she raised.
Eligibility of Women Helpline Scheme:
 There is no eligibility for this scheme.
 Only the requirement is that the lady should register herself at
the service center for the service so that at the time of help right
person gets notified.
Drawbacks
 Operators wait for the caller to give her address, the proposal
document prepared by the Union women and child
development ministry acknowledges.
 If the caller is not able to convey her location, then there is a
possibility that the responding unit may not locate her.
Sustained increase of women
meeting violent deaths
Harassment
Prolonged abuse
Psychological pressure
Physical and sexual
violence
Femicide
Social Indifference
Limited institutional
response capacity
Four decades of
internal armed conflict
A total of 4,602 cases of
women meeting violent
deaths are registered
between 2001 to 2009 Source: PNC, 2007.
OTHER HELPINE NO.S
BIBLIOGRAPHY
 http://www.abplive.in/india-news/a-single-helpline-
number-181-to-help-women-in-distress-46096
 http://govinfo.me/women-helpline-scheme-whs/
 http://wcd.nic.in/sites/default/files/Guidelineapprove
dMinisterandwebsite_1.pdf
 https://sisterhoodagenda.com/?gclid=COKUhNDS7s8
CFQihaAodRt0ARw
THANK YOU

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Women helpline scheme

  • 1. SUBMITTED BY- SHAIFALI PANDEY SUBMITTED TO – MR. NIRUPAM NAUDIYAL
  • 2. CONTENTS  INTRODUCTION  PURPOSE  OBJECTIVES  TARGET GROUP AND LOCATION  SERVICES  HELPLINE MANAGER  BENEFITS  ELIGIBILITY  DRAWBACKS  BIBLIOGRAPHY
  • 3. INTRODUCTION  IMPLEMENTATION GUIDELINES FOR STATE GOVERNMENTS / UT ADMINISTRATIONS  Ministry of Women and Child Development Government of India New Delhi July, 2016  The Scheme of Universalisation of Women Helpline is intended to provide 24 hours immediate and emergency response to women affected by violence.
  • 4. PURPOSE OF THE IMPLEMENTATION GUIDELINES  Support all stakeholders/agencies involved in implementing the Scheme.  Intended to serve effective reference manual for officials at National and State/ Union Territory (UT) levels for policy guidance and monitoring.  Lays down monitoring and reporting formats to be used at different levels.
  • 5. OBJECTIVES  Provide toll-free 24-hours telecom service.  Facilitate crisis and non-crisis intervention to the appropriate agencies such as police/ Hospitals / Ambulance services /District Legal Service Authority (DLSA)/Protection Officer (PO)/OSC.  Provide information about support services, government schemes and programmes available to the woman affected by violence.
  • 6. TARGET GROUP & LOCATION  Woman or girl facing violence within public or private sphere .  WHL have short code 181number using existing helplines working at the State/UT level.  States/UTs have option of locating Helpline Centre in capital or in any other city as requirement.
  • 7. SERVICES  1 -Violence Against Women (VAW) – aggrieved woman (AG) or somebody contact WHL, her information attended by call responder .  If woman needs rescued from violent situation then PCR Van or ambulance from nearest police station or hospital/ 108 service would be dispatched.  2- Information of Women Empowerment Schemes and programmes - WHL provide information about laws, existing schemes and government programs related to women empowerment and protection.  WHL also provide guidance about processes to be adopted for accessing benefits of schemes and programs.
  • 8. HELPLINE MANAGER  The Helpline Manager will be in charge for the overall smooth functioning of WHL.  She will ensure prompt and meaningful response towards every call received at the Helpline.  She will directly intervene in heinous cases in collaboration with state agencies.  She will be responsible for making schedules for active 24 hours a day seven day a week.  She will be responsible for taking daily, weekly and monthly report preparing periodical reports.  She will conduct awareness generation activities within community to raise awareness around WHL.  She will be responsible for day to day management of WHL team and reporting to Director, WCD and any other competent authority as and when required.
  • 9. Accessing Women Helpline  Women Helpline will be accessible 24 hours a day 7 days a week to any woman or girl suffering violence or in distress in the following manner  Telephone - landlines, mobile phones through calls, SMS/text messaging, mobile apps and fax messages.  Internet - emails, web-posts, web-interface, social networking sites i.e. web page, facebook, twitter, etc.
  • 10. Benefits of Women Helpline Scheme:  Help at any place: Provided to any lady in trouble within 2 min and on spot with the help of tracking mechanism of the app.  Single call instant help: While using the app the woman as soon as call gets connected to the number tracking starts and police is there.  Alert message to the close one: With police, women’s family person will also get notified about the help request she raised.
  • 11. Eligibility of Women Helpline Scheme:  There is no eligibility for this scheme.  Only the requirement is that the lady should register herself at the service center for the service so that at the time of help right person gets notified.
  • 12. Drawbacks  Operators wait for the caller to give her address, the proposal document prepared by the Union women and child development ministry acknowledges.  If the caller is not able to convey her location, then there is a possibility that the responding unit may not locate her.
  • 13.
  • 14. Sustained increase of women meeting violent deaths Harassment Prolonged abuse Psychological pressure Physical and sexual violence Femicide Social Indifference Limited institutional response capacity Four decades of internal armed conflict A total of 4,602 cases of women meeting violent deaths are registered between 2001 to 2009 Source: PNC, 2007.
  • 16. BIBLIOGRAPHY  http://www.abplive.in/india-news/a-single-helpline- number-181-to-help-women-in-distress-46096  http://govinfo.me/women-helpline-scheme-whs/  http://wcd.nic.in/sites/default/files/Guidelineapprove dMinisterandwebsite_1.pdf  https://sisterhoodagenda.com/?gclid=COKUhNDS7s8 CFQihaAodRt0ARw

Editor's Notes

  1. Acoso Abuso continuo Presión psicológica Violencia física y sexual Femicidios