Communication Skills

1. Presented by: Miss Sibanyoni

2. OBJECTIVES
What is communication skills
Understanding the basic model of communication
Importance of communication
Types of communication skills
7C’s of communication

4. Communication can be defined as a
process whereby there is inter-
exchange of information between
individuals through a common
system of symbols, signs and
behaviour.
Skill is defined the ability to do
something.

5.  How one gives and receives information and covey ideas and opinions with
other individuals.
 They enhance the ability to understand and share the feelings of each other.

6.  Aristotle model of communication
 focuses on the speaker and speech
 5 primary elements (speaker,
speech, occasion, audience, and
effect)
Criticism
-There is no concept of feedback, as it
a one-way communication process

7.  Shannon and weaver Model of
Communication
 it is designed to develop effective
communication between the sender
and the receiver
 the elements that are found in this
model are: source, transmitter, noise,
channel, message, receiver,
information destination, encode and
decode.
 it is a two-way communication
process

8.  Communication plays a vital role to every individual
 Being able to communicate helps one to understand information easily
 It helps with building human relations as there is a form of understanding
 It helps with building trust between individuals
 Helps one with expressing their feeling, ideas, and thoughts.

9.  Verbal communication
Occurs when one engages with other orally, it can be face-to-face, through video
chat, Skype, Zoom, Microsoft Teams, Blackboard Collab etc.

10.  Nonverbal communication
It includes facial expression, postures, eye-contact, touch, hand movement.

11.  Written communication
A type of communication that can be conveyed through emails, text messages,
memo, letter, report, etc.

12.  Visual Communication
It is a type of communication that uses visuals elements to convey ideas and
communication such as signs, emojis, drawing, illustration, memes, etc.

13.  Listening
Active listening is considered as a type of communication because when you listen
to the other person there is room for engagement

14. Ensure that there is effective and efficient communication amongst individuals.
 Clear
Messages should be conveyed clearly from the sender to avoid any form of
miscommunication as it can result in confusion.
Be specific with names, dates, and what you are writing about.
 Correct
Ensure that your message does not have grammatic and spelling errors. Always use the
right level of language and maintain acceptable writing mechanics.
 Complete
Make you have the complete information that the reader needs to know about because
incomplete information leads a lot of back-and-forth communication which results in
waste of time and effort on both ends.

15.  Concise
KISS-keep it short and simple. Do not write unnecessarily long messages and avoid
repetition of words at all cost.
 Concrete
Bring out specific details and do not be vague. Using specific facts and figures can help
capture the attention of audience.
 Coherent
The message conveyed must be kept consistent. Avoid distracting the reader and stick to
the main topic.
 Courteous
Be aware of who the receiver of your message is, not everyone is your friend, hence
there should be a healthy relationship maintained. Always be mindful of your word.

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