Jnaneshwari Basanna is seeking a challenging position that allows her to apply her skills and experience. She has over 9 years of experience in project management and administration roles. Her experience includes assisting project managers, tracking project status, communicating with stakeholders, developing project plans and documentation, and managing resources, budgets, and schedules. She is proficient in various project tools and holds certifications in ITIL and project management.

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Jnaneshwari Basanna
Ph:+91- 9886805838 ~ E-mail: jbasanna@gmail.com
CAREER OBJECTIVE
To secure a challenging and a responsible position, where I can apply my skills and experience and play an
important part in the overall development of the organization.
PROFESSIONAL EXPERIENCE
PMO : GTS Risk & Compliance Program (June 2015 till date)
Additional Role: Junior Project Manager :(June 2015 till date).
Key Deliverables:
 Assisting Project Managers with the project status updates. Track and monitor the project.
 Effectively understand the project expectations and deliver accordingly to the stakeholders in a
timely manner.
 Estimate the resources and participants needed to achieve project goals.
 Where required, negotiate with other department managers for the acquisition of required
personnel from within the company.
 Set and continually manage project expectations with team members and other stakeholders.
 Complete the delegated tasks and responsibilities in an accurate and timely manner.
Project: IGA (IBM Global Account) AHE Projects
Additional Role: Associate Project Manager (November 2014 to May 2015.)
Key Deliverables as Associate Project Manager:
 Assist the project manager in managing project development from beginning to end & delive ry of
results, to an agreed scope, schedule and budget.
 Managing Scope, Risks and Issues adequately to ensure customer satisfaction.
 Develop project plans and associated communications documents.
 Effectively communicate project expectations to team members and stakeholders in a timely and
clear fashion, by conduction weekly calls.
 Liaise with project stakeholders on an ongoing basis.
 Estimate the resources and participants needed to achieve project goals.
 Set and continually manage project expectations with team members and other stakeholders.

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 Plan and schedule project timelines and milestones using appropriate tools.( IGA Deployment check
list, MTP plan, Project Development Report (PDR))
 Track project milestones and deliverables. Prepare, discuss and document the Lessons Learnt and
the Project Evaluation Report for the Project
 Develop and deliver progress reports, proposals, requirements documentation and presentations.
 Determine the frequency and content of status reports from the project team, analyze results, and
troubleshoot problem areas.
 Over a period of time, played various roles, majority of them being Customer Facing and Customer
Oriented, thus having been exposed to the constant demands of the customer.
 Build, develop, and grow any business relationships vital to the success of the project.
Role: Project Administrator – IT Global Delivery (January 2013 till date.)
Key Deliverables as Project Administrator:
 Effectively understand the project expectations and deliver accordingly to the stakeholders in a
timely manner.
 Estimate the resources and participants needed to achieve project goals.
 Where required, negotiate with other department managers for the acquisition of required
personnel from within the company.
 Set and continually manage project expectations with team members and other stakeholders.
 Complete the delegated tasks and responsibilities in an accurate and timely manner.
 Develop and deliver progress reports, proposals, requirements documentation and
presentations.
 Train the project team members and guide and motivate them to take positive action and
accountability for the work.
 Build, develop, and grow any business relationships vital to the success of the project.
 Involved in handling various roles, majority of them being C lient facing and Customer Oriented,
thus having been exposed to the constant demands of the customer.
EMEA Change Manager
 Assigning changes for implementation
 Authorizing changes
 Monitoring changes
 Conducting Change Reviews
 Updating the Consolidated Change Schedule

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 Reviewing changes for completeness on an ongoing basis
 Conducting audits of individual change records on ongoing basis
 Controlling changes, including: Monitoring changes for process compliance
 Identifying trends in an effort to minimize the impact of changes affecting the availability and
services of the service delivery environment and creating problem records to address them through
the IGA
 invoking the Problem Management process as appropriate
Project Office Coordinator: September 2010 till Jan 2013:
AstraZeneca Account and Benelux Account (client accounts from the region Belgium Netherlands &
Luxemburg).
As Project Office Coordinator (AstraZeneca Account and Benelux Account)
Key Role & Responsibilities:
 Playing a vital role in coordinating projects for IBM’s prestigious clients.
 Contributing in designing & implementing project related reporting information to the client.
 Administering activities related to Task ID Management & Communications Management system.
 Analyzing and solving problems related to new change request, issues.
 Co-ordinate project changes: Work with the change team and technical support groups for the
planning & scheduling of changes.
 Maintaining Account team rooms, creating and maintaining Project control book, Track the RFS
from solutioning phase to closure, work with various Project tools : Programme operations Support
Tool (POST v3 is a Siebel application designed to Support the execution of the Program
Management System), PTDB (Lotus notes based Project tracking database), Prima (Project
Information Manager).
 Financial Reports :Timesheets, Detailed claim reports, unapproved hours report, Over Budget
report, Assigning & Tracking claim code details for the projects
 Status Reports: Creating Project status report, reporting Rag status. Responsible for scheduling,
organizing & preparing material for regular project meetings.
 Resource Management: Identify and request appropriate resource required in delivering the project.
Obtain the claim codes for the project and advice the technical resources of the same.
 Co-ordinate with a cross functional team of technical experts, customer counterparts across a
number of locations and ensure ‘on-time’ project deliverables.
 Effectively communicate relevant project information to Portfolio Service Manager
 Contribute to project closure
Previous Employment
14 Feb 2005 to July 2009

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Organization: HSBC Electronic Data Processing India Pvt. Ltd.
Designation: Customer Support Executive
 Challenging nature of my role requires me to regularly deal with a wide range of queries and resolve
the given situations within a stipulated time.
 My ability to manage time at work effectively has enabled me to help my colleagues with their
objectives. Able to fully comprehend the business requirements and make decisions based on them.
 My analytical skills have helped me in identifying potential show stoppers which is evident from
being a part of the Kaizen Project.
Self-motivated and high energy level
 Nature of the current role requires high energy level to help establish long term relationship with
customer and colleagues alike.
 Part of the pilot team of bill payment I have successfully achieved the targets that were allocated
like the Average Handling Time and sales.
 Being self-driven and self-motivated individual have consistently achieved the set targets and at
times exceeded them.
 Excellent written and oral communication, leadership, team management & Interpersonal skills.
Strong Planning and Organizing Skills
 Organized the Rose Day charity Programme. Took the initiative to completely plan the event which
involved drawing the budget, involving team members in the preparation, and personally
 Encouraging people across the floor to contribute for a good cause. It was one of the biggest charity
event which had a fund raising of Rs.40, 000.00, received applause by the Manager Operations and
a special mention in the CTS Intranet for the efforts undertaken.
 Took the initiative and charted out the role of my team in the Freedom Foundation charity even t
which was a part of the ‘World Aids Day’
 Organized Team outing and birthdays in order to foster team bonding and develop a congenial
atmosphere. Took part and organized various Events across the PSS in IBM.Took the initiative to
drive the Team Outing for the entire PSS.
 Part of the Fundoo Team and the Diversity Group.
 Part of People Glue Event.
 Part of KYC , R & R (Rewards and Recognition) ULLD (Unified Lessons Learnt Database)
CERTIFICATIONS
 ITIL foundation V3 Certified
 Certified on Project Management Orientation Programme by IBM

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EDUCATIONAL QUALIFICATION
 B.Ed (Bachelor’s Degree in Education) Vijaya Teacher’s College, Bangalore University.
 B. Sc (Bachelor’s Degree in Science) K.L E College, Bangalore University.
 Higher Secondary, Kendra Vidayalaya Hindon.
Reference : Available on Request
I OFFER
 A sincere, motivated and dedicated individual involved in the process of learning and
contribution to the organization I work in.
 Keen analytical approach, effective communication skills, good interpersonal abilities.
 Strong leadership skills, able to motivate the team and achieve stretch goals
Date: _______________
Place: Bangalore /s/ Jnaneshwari Basanna.