1. Michele Kromraj
Summary
Enthusiastic Commercial PNC Account Manager who excels at promoting long-term agency success through proactive
marketing and quality customer service. Accomplished in exceptional organization, time management and multi-tasking
abilities. Current PNC and Life and Health license.
Highlights
Property and casualty products
In-depth knowledge of markets and relationships
Excellent communication skills
Applied Systems (TAM) experience
Client relations expert
Complaint handling and resolution
Complex problem solver
Easily adapt to change in workflows
Accomplishments
Received CIC designation
Participated in Toastmasters
District parent liaison
PTO Facilitor
Girl Scout leader
Experience
Commercial Service Agent
November 2014 to Current
Mid State Insurance - Mequon, WI
Support Commercial producer by preparing accurate and comprehensive renewal portfolios;Processed applications,
payments, corrections, endorsements and cancellations for clients;Presented and clearly explained insurance policy
options to clients based on their needs and goals;Pursued continuing education and training programs to continue
professional development;Promoted client retention through high-quality service and follow through;Review clients
contracts to be sure their policies fulfill insurance requirements.
Commercial Sales Agent and Account Manager
March 2006 to November 2014
Starr Group - Greenfield, WI
Started career at this employer processing endorsements, renewals, cancellations and certificate requests;Moved into
account manager position supporting producer by handling customer phone and e-mail inquiries regarding billing
problems, coverage questions, and claims resolution;Also helped in marketing new business by knowing markets for
different risks and developing relationships with company personnel as well as understanding their different
products;Due to agency split my position was expanded to include commercial sales;Made cold calls, set up Linked In
profile, asked existing client base for referrals to meet sales goals;Was able to create a risk reduction package for my
clients that would best suit their needs by reviewing their current insurance policies looking for gaps in coverage,
discussion with them and Internet research;Joined Toast Masters to improve presentation and speaking
skills;Developed, implemented and monitored new underwriting guidelines for the agency;Helped form and actively
participate in the companies Wellness and Best of the Best Committees;Responsible for researching weight loss
groups which resulted in bringing TOPS(Take off Pounds Sensibly)to The Starr Group and acted as president of our
chapter.
Officer Manager
July 2001 to March 2006
Bedusek Insurance Agency - Cudahy, WI
Efficiently managed agency in owners absence, prepared auto, home and umbrella quotes for clients;Answered client
questions regarding their insurance;acted as liaison between insureds and their company during the claims
process;Helped relocate the office to a new location on two different occasions;Created documents to up-sell insurance
products to new and existing clients that would assist them in managing their risk;
625 Sherman Avenue, South Milwaukee WI 53172
Home: 414-570-0173 - Cell: 414-745-0119 - michelekro@gmail.com

2. Development Associate
January 2001 to July 2001
Jewish Family Services - Milwaukee, WI
Assistant to the administrator of the organization's capital campaign;responsible for setting up meetings which included
developing and sending invitations, reserving a location, and ordering appropriate lunch or dinner and set up prior to
meeting;Creating and sending letters to individuals as well as making phone calls to solicit donations for the campaign.
Underwriting Assistant
April 1999 to January 2001
General Casualty Company - Brookfield, WI
Review property and casualty risks for insurability based on guidelines set forth by the company and the Wisconsin Office
of the Commissioner of Insurance;Worked as a team with other underwriting staff and agents to provide the insured's
with quality service in a timely manner;Continue education to maintain insurance license and increase contract and
product knowledge;Actively participate as president of company's social activity committee.
Personal Account Manager
April 1998 to April 1999
R.S. Hammerschlag & Company - Butler, WI
Fostered good relationships between the insurance company and the customer by providing prompt and courteous
service to our insured's;Maintained customer files;investigated billing problems;handled the switchboard in the absence
of the operator.
Education
Liberal Arts
MATC - Milwaukee, WI
Completed classes in Psychology, Sociology and Theatre
High School Diploma : Business/English, 1987
Cudahy High School - Cudahy, WI
Due to high grades I was able to take some courses focused on business and also spend half of my day at different
employers including as a secretary at the South Shore YMCA and the Cudahy branch of the Curative Rehabilitation
Center.