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MERANDA YOUNG
myoung@bokf.com
merandayoung@yahoo.com
918-688-8098
Driven Loan Officer with track record in mortgage and home lending product sales.
Demonstrates strong interpersonal skills and exceptional service throughout the sales process.
Experienced in developing constructive and cooperative working relationship with others. A
solid team player who diligently follows through on team expectations.
.
EXPERIENCE Tulsa Federal Credit Union., 20013-present
Mortgage Loan Officer- Contributing to loan growth goals by
helping members explore various mortgage financing options and
then taking a loan application to complete the underwriting of a
mortgage. Work closely with Mortgage Loan Processor and assist
in gathering any documentation required for underwriting, closing
or funding the mortgage. Be responsive to member, realtors or
other interested party call or request for assistance.
Bank of Oklahoma NA, 2009-20013
In-Store Banker-Ensure customerexperience byaddressingcustomer
concerns. Demonstrate empathyandresolve problemsonthe
spot. Recommendloanapprovalsanddenialsbasedoncustomerloan
applicationreviews. Originate,review,process,close,andadminister
customerloanproposals.Analyzeapplicants’financial status,credit,
and propertyevaluationtodeterminefeasibilityof granting
loans. Establishnew customeraccountsincludingchecking,savings,
linesof credit,andloans. Processpaymentsonloansandotherlines
of credit.
Beneficial Financial/ HSBC, 2004-2009
Mortgage Loan Officer/Manager-Organizedweeklysalesreportsfor
salesdepartmenttotrackproduct success. Achieved120% of
monthlyquotaandgrew salesto $450K withinthree months,earning
title astop representative inthe district. Soldauto,home,life,and
othervariousinsurance productstoindividualsusingconsultative
sellingtechniques.Originated,reviewed,processed,closed,and
administratedcustomerloanproposals. Executedloanorigination
processincludingorderingcreditreports,appraisals,andpreliminary
reports.
Stage Department Store, 2002-2004
Manager- Supervisedasalesforce of 15 salesassociates. Monitored
customerperformance todeterminefocusof salesefforts.Ledsales
callswithteammemberstoestablishsalesandcustomerretention
goals. Trainedall incomingsalesteammembers. Recommended
merchandise tocustomerbasedontheirneedsand
preferences. Receivedandprocessedcashandcreditpaymentsfor
in-store purchases.
SKILLS Financial industrycomputersystemsloanaccountant. Debitandcredit
management. Superiororganizationskills.Balance sheet
expertise. Cashhandlingandsalesexpertise. Proficientin10-
key. Excellentworkethicandtime management. Great
communicatorandcomplex problemsolving. Friendly,People-
oriented,Teamplayer,withstrongbankingethics.Developed
prospectsfornew loansby conducting60 weeklycoldcalls.
EDUCATION Depew High School 1998-2002
High School Diploma
Tulsa community College 2002-2003
Level entrycourse.
AWARDS Won the “ Perfect Circle Award for Top Sales” 2011.
Closed $1.2 million in loans. Was promoted to Senior Banker
Within 6 months of employment. Implemented several
Strategies that successfully increased sales and improved client
retention rates. Repeatedly commended by supervisors for
excellent customer service.

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MERANDA YOUNG resume 2016

  • 1. MERANDA YOUNG myoung@bokf.com merandayoung@yahoo.com 918-688-8098 Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrates strong interpersonal skills and exceptional service throughout the sales process. Experienced in developing constructive and cooperative working relationship with others. A solid team player who diligently follows through on team expectations. . EXPERIENCE Tulsa Federal Credit Union., 20013-present Mortgage Loan Officer- Contributing to loan growth goals by helping members explore various mortgage financing options and then taking a loan application to complete the underwriting of a mortgage. Work closely with Mortgage Loan Processor and assist in gathering any documentation required for underwriting, closing or funding the mortgage. Be responsive to member, realtors or other interested party call or request for assistance. Bank of Oklahoma NA, 2009-20013 In-Store Banker-Ensure customerexperience byaddressingcustomer concerns. Demonstrate empathyandresolve problemsonthe spot. Recommendloanapprovalsanddenialsbasedoncustomerloan applicationreviews. Originate,review,process,close,andadminister customerloanproposals.Analyzeapplicants’financial status,credit, and propertyevaluationtodeterminefeasibilityof granting loans. Establishnew customeraccountsincludingchecking,savings, linesof credit,andloans. Processpaymentsonloansandotherlines of credit. Beneficial Financial/ HSBC, 2004-2009 Mortgage Loan Officer/Manager-Organizedweeklysalesreportsfor salesdepartmenttotrackproduct success. Achieved120% of monthlyquotaandgrew salesto $450K withinthree months,earning title astop representative inthe district. Soldauto,home,life,and othervariousinsurance productstoindividualsusingconsultative sellingtechniques.Originated,reviewed,processed,closed,and administratedcustomerloanproposals. Executedloanorigination processincludingorderingcreditreports,appraisals,andpreliminary reports.
  • 2. Stage Department Store, 2002-2004 Manager- Supervisedasalesforce of 15 salesassociates. Monitored customerperformance todeterminefocusof salesefforts.Ledsales callswithteammemberstoestablishsalesandcustomerretention goals. Trainedall incomingsalesteammembers. Recommended merchandise tocustomerbasedontheirneedsand preferences. Receivedandprocessedcashandcreditpaymentsfor in-store purchases. SKILLS Financial industrycomputersystemsloanaccountant. Debitandcredit management. Superiororganizationskills.Balance sheet expertise. Cashhandlingandsalesexpertise. Proficientin10- key. Excellentworkethicandtime management. Great communicatorandcomplex problemsolving. Friendly,People- oriented,Teamplayer,withstrongbankingethics.Developed prospectsfornew loansby conducting60 weeklycoldcalls. EDUCATION Depew High School 1998-2002 High School Diploma Tulsa community College 2002-2003 Level entrycourse. AWARDS Won the “ Perfect Circle Award for Top Sales” 2011. Closed $1.2 million in loans. Was promoted to Senior Banker Within 6 months of employment. Implemented several Strategies that successfully increased sales and improved client retention rates. Repeatedly commended by supervisors for excellent customer service.