1. Resume – Monica A. Allen Page 1 of 2
Monica Ann Allen
5764 Sugarberry Dr. SE
Kentwood, MI 49512
(616) 617.6106
Allema1.ma@gmail.com
 Complex Management Skills 
Excellent Interpersonal Relationships  Strong Work Ethic  Great Communication
PROFESSIONAL EXPERIENCE
March 2016 to Present
Executive Assistant, SHMG Acute Care Health Spectrum Health
 Administrative support for the Acute Care Health Executive Leadership Team, which consists of the Vice
President, Department Chief, Division Chiefs and Director.
 Work with, hear and view material/information, requiring confidentiality and integrity.
 Manage multiple calendars, assist with expense submissions.
 Gather and prepare data for analysis and generate reports; compose correspondence
 Coordinate complex meetings that include executives across systems internally and externally.
 Work towards being a step ahead – proactively closing the loop on projects and notifying of
delays/challenges
 Secure travel and lodging with corporate vendors for conference attendees
December 2014 to March 2016
Administrative Assistant, SHMG Surgical Specialties Spectrum Health
 Primary administrative support for the Executive Leadership Team, which consists of the Surgical
Specialties Department Chief, Division Chiefs and Director.
 Work with, hear and view material/information, requiring confidentiality and integrity.
 Manage multiple calendars, assist with expense submissions.
 Gather and prepare data for analysis and generate reports; compose correspondence
 Coordinate complex meetings that include executives across systems.
June 2011 to December 2014
Administrative Assistant, Surgical Services Spectrum Health
 Collaborate across multiple departments to provide operational support and coordinate leadership
activities.
 Preforms all administrative tasks related to the Value Analysis New Products Team.
 Participate in block management data reviews.
 Responsible for creating, developing and maintaining the Block Data Share Point site.
 Coordinate complex meetings with physicians from multiple specialties both internal and external practices.
 Organize the quarterly Medical Office Manager meeting for Surgical Services.
 Provide payroll support and maintain over 100 employee’s schedules within API.
 Edit correspondence and memoranda, from written and verbal direction.
 Gather and prepare data for analysis and generate reports.
 Partner with Process Improvement Leadership to promote Process Improvement initiatives.
April 2006 to June 2011
Administrative Secretary, Surgical Services Spectrum Health
 Maintained equipment and supplies for the day-to-day department operations.
 Provided secretarial support within the department, resolving a range of administrative duties and
inquiries.
 Prepared and distributed agendas and minutes for meetings.
 Scheduled meetings, interviews, and the presentation assembly for events.
 Assisted with project logistics partnering with the Project Manager.

2. Resume – Monica A. Allen Page 2 of 2
October 2004 to April 2006
Surgery Scheduler, Surgical Services Spectrum Health
 Scheduled booking request for in-block and out-of- block surgery time.
 Maintained block release requests and quarterly block release report.
 Served as a liaison between surgeon’s offices and service line managers to ensure adequate equipment, and
staffing are available for seamless delivery of care.
 Represented scheduling team on departmental work groups.
 Trained new employees on processes and computer applications.
July 2002 to October 2004
Claims Analyst Grand Valley Health Plan
 Processed and adjudicating UB92 hospital claims and HCFA 1500 physician claims.
 Working knowledge of medical terminology and HCPCS/CPT and ICD-9 coding.
 Represented department in computer system conversion.
 Assisted in build of parameters for the claims payment application, participated in implementation and
training of staff on new system.
 Assisted with writing and implementing policies and procedures relevant to department.
 Collaborated with vendors and repricers to negotiate discounts.
 Responsible for the operation of coding edit system.
 Worked in partnership with health centers and specialist offices to resolve billing concerns.
January 2001 to July 2002
Customer Service Representative Grand Valley Health Plan
 Resolved customer service complaints received via telephone or correspondence.
 Addressed inquiries from internal and external customers and provided interpretation of benefits.
 Served as a liaison between employer groups and members to resolve issues or concerns.
 Acted as an advocate on behalf of members who were filing a formal grievance at the executive board
level.
 Performed quarterly data accuracy audit for the department.
 Provided company-wide training on benefits and customer service.
November 1994 to January 2001
Specialty Care Coordinator Grand Valley Health Plan
 Coordinated of specialty care appointments for patients. This included scheduling appointments and
supplying contracted specialists with appropriate medical records and documentation.
 Served as a liaison between primary care physician, patient and contracted specialist.
 Managed referral process in accordance with patient’s medical benefits.
PROFESSIONAL TRAINING AND AFFILIATIONS
Spectrum Health System Inclusion Council (SIC)
 Council member - October 2013 to December 2014
 SIC Communications Coordinator – October 2013 to April 2014
Surgical Services Process Improvement
 BW & MHC 2-P Event – March 2014
 Sterile Processing VSA – January 2014
 Sterile Processing BW Decontam RIE - December 2013
 Sterile Processing BW Tray Assembly RIE – May 2013
 Sterile Processing BL Tray Assembly RIE – January 2013
 Sterile Processing BL Case Cart Prep RIE – December 2012