Quality strategy talk 150316 man expo

• Mohammed Mustafa
• Head – Quality Systems
• TGI Group
• Nigeria

Quality Strategy – why part of it!
• No matter how good an organization may be with-in,
the reputation to its real strength is realized through
effective communication with stakeholders,
customers, regulators and employees.
– Vision / Mission
– Quality Intent
– Quality Strategy
– Quality policy
Beyond standards, these are sense of inspiration to learners!
www.nigeriamanufacturingexpo.com

• Organizations strive to excel year on year to position
themselves well in market.
Few factors that build organizations repute are:
– Products Branding & Communications.
– Trusted by Customer & stake holders.
– Business ethics & employee care.
– Profits and financial performance.
– Perception in eyes of regulators.
– Operating Standards & desire to learn.

• Quality is at the heart of every thing we do in an
organization for delivering customer satisfaction.
• Quality touch points range from end – to – end of value
chain
– R & D: Technology transfer.
– Sales & Marketing: Product Branding & Ads.
– Material Handling: SQA, Inventory turn-outs.
– Operations: Six-sigma, SQC, CoPQ.
– Distribution network – PQRA.

Quality Strategy…What part of it!
• Cost
• Quality
• Compliance

Cost:
Profits in organization are like oxygen to human
body & life line for organizational existence.
Strategically , it’s wise to invest one time capital to
minimize the re-occuring cost of in-efficiency.

Quality:
Strategic initiatives for Quality enhancement pay
dividend's for long. Focus to strengthen factors of
sustainability like Man, Machine, Method, Materials &
work environment shall be key for Quality of product
& Service.

Compliance:
Compliance to internal & external policies,
regulations, legal acts is always a gateway to sell
goods & services in industry as well public domain
markets of national & International with out denting
your reputation. Strategy with out plan for
compliance is designed for failure.

• Cost – Premiums Vs dividend’s
Do our strategic cost planning considers:
– Investment for enhancing efficiency in factors of
sustenance i.e., man, Machine, Method, material,
environment.
– Investment in Product Innovation.
– Investment in Learning.
– Cost of Quality appraisal.

• Cost – Premiums Vs dividend’s
– Measure for tracking & preventing inefficiency,
wastage & rejects.
– Age analysis of materials & services.
– Accuracy in pre-planning of budget, spend & use
reconciliation.

• Quality – Check if the strategy considers:
– Developing your vendors through sharing learning’s.
– Do we evaluate our vendors on performance basis:
• Assurance of Supply
• Quality Assurance
• Service Assurance
• Cost competitive
• Innovation
– Developing material specification to meet the expectations.

– Statistical control of process.
– Trending & improvement of production yield, recovery &
wastages.
– Manual operations are standardized through time & motion
analysis.
– Enhancing efficiency through timely replacement of
redundant machinery & equipment.
– Usage of process improvement tools like CAPA, STP’s, JDI’s.

– Enhancing efficiency of Quality Appraisal systems,
people competencies & Information systems.
– Efficient systems for ware-housing strategic plans
consider an efficient system for inventory handling
which include Space mgmt, inventory turnovers,
Integrity of materials, food safety measures,
Identification & traceability.

• Compliance
– Strategic Questions to be answered.
• Are we governed by organizational policies to
demonstrate our core ethical values.
• Are we fully aware & compliant of the national &
international rules & regulations, govt. acts which has
influence on continuity of our business.

• Compliance
– Strategic Questions to be answered.
• Are the internal policies & regulatory requirements
communicated to all levels in Org.
• Do we posses adequate competency to handle
external regulation / hire external consultancies.
• Do we conduct a Independent periodic survey to
assess ourselves against to the policy requirements.

• Tools & Tackles
– Business plan / Budget Planning / Projection of
business targets.
– Corporate Quality Plan
– Business unit KRA’s
– Functional KRA’s
– Individual KRA’s
– MIS systems
– Project Management Systems
Quality Strategy…How part of it!

POLICY
Manuals
SOP’s & WI’s
RECORDS
What to do
How to do
What is done
QUALITY SYSTEMS IMPLEMENTATION STRATEGY
Traceabilityofconformance
Mgmt.Communication
Business Requirement

POLICY
Manuals
SOP’s & WI’s
RECORDS
What to do
QUALITY SYSTEMS COMPLIANCE STRATEGY
Business Requirement
No’s QA PROD MKG ENG HR SCM

RACI TABLE
R – Responsible:
A – Accountable:
C – Consulted:
I – Informed:
Description R A C I
Line Staff, Operators, workers. √
Middle & Senior Mgmt √ √
Consulting agencies/ Professionals √
Customers, Regulators, Stakeholders √

Thanks
• Contact:
Email: mdm@gmail.com mohammed.mustafa@clicktgi.net
Phone: +234 9038856828
Q & A

Quality strategy talk 150316 man expo

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