1. Mohammed Rafiq Mortaja
Personal Information Marital Status: Married
Nationality: Palestinian
Date & Place of Birth: 14 / 08 / 1978 G - Jeddah, Saudi Arabia
Transferable Iqama
E-mail: mortegos@hotmail.com
Mobile: +966 540408866
Objective
Challenging position with a progressive organization that would give me the chance to utilize the acquired
experience and qualifications for the development and Success of the business.
Education & Degrees
• Bachelor of Science in Business Management & Technology (Baychester University – USA – 2014)
• Bachelor of English Literature (Islamic University of Gaza – Palestine – 2001)
Special Skills Computer Operating Systems
• Windows (7,8,8.1,10)
Courses & Programs
• Installing and Configuring Windows Microsoft Server 2012 – 20410D (Jeddah 2015)
• IPHR Diploma, Oxford Training Center (Jeddah 2014)
• ISO 9000:2000 Series Auditor / Lead Auditor Training Course (Jeddah 2006)
• Building website pages course (Gaza 2001)
• Microsoft office (2007,2010, 2013) package.
Work Experiences June 2005 - Hussain Abdullah Saklou & Sons Trading Co. LTD.
H.R Administrator
− The first point of contact for all HR-related queries
− Administer HR-related documentation, such as contracts of employment
− Ensure the relevant HR database is up to date, accurate and complies with legislation
− Assist in the recruitment process
− Liaise with recruitment agencies
− Set up interviews and issue relevant correspondence
− Assist with day to day operations of the HR functions and duties
− Provide clerical and administrative support to Human Resources executives
− Compile and update employee records (hard and soft copies)
− Process documentation and prepare reports relating to personnel activities (staffing,
recruitment, training, grievances, performance evaluations etc)
− Coordinate HR projects (meetings, training, surveys etc) and take minutes
− Deal with employee requests regarding human resources issues, rules, and regulations
− Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
− Communicate with public services when necessary
− Properly handle complaints and grievance procedures
− Conduct initial orientation to newly hired employees
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2. Work Experiences
Chairman & C.E.O Executive Secretary
− Greet and welcome office visitors
− Office management coordination; take ownership for maintaining a professional office,
serve as contact for building management, handle postal services, incoming calls and
messages
− Order and manage office supplies
− Book travel arrangements
− Billing coordination
− Document and correspondence production, including professional reports and
proposals
− Coordinate marketing/proposal process
− Executive Assistant for two key employees
− Filing and archiving
− Coordinate staff meetings and functions
− Take on additional projects/assignments as needed
ISO Executive Secretary
− Ensure that company third party accreditations are obtained and maintained (ISO 9001, AS
4801, ISO 14001).
− Ensure all company policies, procedures, and work instructions are documented in a clear,
simple and concise manner.
− Assist in the preparation of tenders by providing management system related documents.
− Train all company personnel in the documented company policies
− Identify relevant legislative requirements.
− Control and maintain the company audit and risk assessment schedule.
− Conduct safety, quality and environmental system compliance audits
− Ensure personnel have received appropriate training and are assessed as competent to perform
tasks.
− Prepare and submit monthly management reports relating to company systems, compliance
and incidents
− Maintain the company library of compliance resources including standards.
Internal Purchasing Officer.
− Process purchase requisitions / orders within purchasing authority
− Prepare and maintain purchasing records, reports and price lists
− Reconcile or resolve value discrepancies
− Work with internal and external stakeholders to determine procurement needs, quality, and
delivery requirements.
− Establish and negotiate contract terms and conditions, and maintain supplier relationships.
− Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals.
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3. Work Experiences
I.T Department In-charge.
− Provide technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware.
− Respond to queries either in person or over the phone.
− Write training manuals.
− Train computer users.
− Maintain daily performance of computer systems.
− Respond to email messages for customers seeking help.
− Ask questions to determine nature of problem.
− Walk customer through problem-solving process.
− Install, modify, and repair computer hardware and software.
− Clean up computers.
− Run diagnostic programs to resolve problems.
− Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
− Install computer peripherals for users.
− Follow up with customers to ensure issue has been resolved.
− Gain feedback from customers about computer usage.
− Run reports to determine malfunctions that continue to occur.
1/11/2004 – 1/5/2005. Assistant Purchasing Manager. United Industrial Company for Paints
− Search for new and potential sources of supply
− Prepare quotation requests and purchase orders
− Follow up progress of placed purchase orders
− Monitor suppliers’ performance
− Ensure all purchase requirements are clearly defined & processed
28/5/2004 – 28/10/2004. Marketing Assistant. Hygienic paper company ( FINE )
− Prepare daily, monthly and yearly sales report
− Coordinate with 7 region sales teams in all over the kingdom
− Prepare daily stock report for three brands ( Tissues – Diapers – Away from home )
− Handle correspondence for the sales and marketing teams
− Handle customers’ complaints
20/7/2002 – 15/4/2004. Marketing Assistant. United Industrial Company for Paints.
− Responsible for more than 7 departments in all over the kingdom
− Prepare yearly achievements, analysis, targets, and budget for the dept.
− Prepare marketing and sales strategy, plans and price lists
− Analyze all Competitors prices
− Responsible for all UIC shops ( 37 ) and Dolphin dealers ( 20 )
− in all over the kingdom in the field of advertising in general
− Study being a local agent for foreign agencies
− Correspond with many agencies outside the kingdom in the export field
General Manager Secretary & Sales Coordinator 1/3/2002 – 20/7/2002. Shabaan Steel
Sales Supervisor & IT in Charge.1/10/2001 – 28/2/2002 Hasobeyat Computers
Sales Man 1/1/1999 – 1/7/2001. Future Tech Computers. Gaza Strip – Palestine
References Will Be Supplied Upon Request
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