1. MICHAEL RIVERA
407 Union ave 22E • Irvington, New Jersey • 07111
(732) 979-8664 leugim102382@gmail.com
OBJECTIVE: Hardworking, loyal individual with experience in management, repair service, and retail sales,
seeking a full-time position. Qualifications include; strong organizational skills, attention to detail, excellent people
skills and an exceptional mechanical aptitude. Able to function in a multidimensional role and can perform well in a
group or independent setting.
● Repair and Troubleshooting
● Employee Training
● Inventory Tracking
● Sales
● Customer Service
● Incident Reporting/Recordkeeping
Professional Experience
GL Wireless/LCC Wireless- Clark,NJ 2006 - Present
Service Manager- Retail Sales
▪ Supervise and support employees in both service and sales departments
▪ Perform data services, repairs, and troubleshooting of wireless devices
▪ Enter incoming and outgoing repair orders into database
▪ Train employees to troubleshoot and repair cellular equipment
▪ Package and label daily outgoing shipments
▪ Generate new accounts and repeat business through client follow-up
▪ Ensure contract completion and accuracy of information
▪ Handle cash/credit payments via web, phone, and in-person sales
▪ Manage requests, inquires, and customer complaints
▪ Open and close store, handle nightly cash-out, perform final close-out each evening
▪ Manage inventory activities such as: receiving, weekly counts, adjustments and merchandising
UPS Ground- Edison,NJ 2006 - 2007
Package Handler- Part-time
▪ Load and unload packages quickly and efficiently
▪ Labeled and redistribute packages
▪ Move products and materials by hand or with basic material handling equipment
▪ Safely handled fragile, dangerous, and/or hazardous products
Fed Ex- Edison,NJ 2004 - 2006
Package Handler- Part-time
▪ Load and unload packages quickly and efficiently
▪ Cleaned warehouse to prepare for delivery
▪ Organize packages by scanning and sorting

2. ▪ Moved products and materials by hand or with basic material handling equipment
▪ Safely handled fragile, dangerous, and/or hazardous products
Education
Perth Amboy High School 2002- High School Diploma
Berkeley College 2004-2005- Coursework in Business Administration and Management
Smith & Solomon Commercial Driver Training 2014-2015 – Class B commercial driver license &
OSHA forklift operating certification