Kalyanam Sairam Iyer is an experienced operations manager seeking a new opportunity. He has over 15 years of experience in hotel and club operations management. Sairam's areas of expertise include guest relations, human resources, sales and marketing, and food and beverage management. He is looking to join an ambitious award-winning hotel to further develop his career.

1. Kalyanam Sairam Iyer
Operations Manager
AREAS OF EXPERTISE PERSONAL SUMMARY
Guest / member relations An outgoing,dynamic and sales focused professional who has a relentless drive to
deliver more than just results. Sairam has a track record of effectively leading and
managing all aspects of a hotel / club and of making guests /members feel cared for,
CorporateHospitality valued and respected. As a true hands on leader,he is not afraid to jump in and assist
whenever is needed,and will do everything he can to deliver results that will contribute
to the overall mission and success of a business.He possesses an analytical approach
Human resources to problem solving which always results in a win / win resolution for all parties. He has
the self-assurance that enables goals to be achieved,and is constantly looking to
introduce new products and services that will meetthe needs of tomorrow's savvy
Guest / memberexperience travelers
Right now he is looking to develop and progress his career with an ambitious award
Sales & Marketing winning hotel which is looking to recruit talented professionals.
CARRER HISTORY
FrontDesk Management Country Club (Mysore Road) - Bangalore
Operations Manager ( June 2012 to September 2014)
Responsible for maintaining visibilitywith guests at all times, and for assisting to run
managing Housekeeping a club that covers an area of 5 acres of serene greenery with lawns and 20 rooms
conference rooms, 1 restaurant, a lounge, swimming pool, indoor badminton court
and other games.
CustomerService
DUTIES
Using hotel resources to maximize members satisfaction & optimize revenues
PerformanceManagement Representing the club in the market place and develop relationships with key accounts
Analyzing statistical information and drawing conclusions from it
Developing and implementing staff training programs
Hotel / Club Operations Ensuring the accurate and timelysubmission of payroll data to the corporate office
Providing the management with regular reports on the club operating objectives and
fiscal performance.
RestaurantManagement Providing the management with regular reports on the club operations
Aggressivelymanaging all the independent revenue and expense areas to
ensure profitability
Food & Beverages Conduct disciplinaryactions against staff, including terminations
Accurately forecasting revenues/expenses
Maintaining the vendors account and planning the payment schedule to ensure a happy
Event Management vendors
Producing the club monthly financial repots
Leading a team of over 50 staff
BusinessAdministration Promoting the club via Social Media.

2. CAREER STATEMENT Achievements
“I feel that my greatest strengths Received the EPICURUS HOSPITALITY AWARDS 2012 for the best club in
are firstly my strong commitment the southern region.
to giving all the club members best Received the best club award for achieving maximum profits in the
possible experience. Secondly my year 2012-2013.
skill at working efficiently as part
of a team and forming solid personal Activities
bonds with other staff members. Organized food festival, games competition and other fun activities for
Thirdly my desire to everything the members regularly.
possible to ensure that my club not Carried out various CSR ( Corporate Social Activities ) regularly
only meets but exceeds all of the
goals and targets set for it." Hotel Ring View - Hyderabad (April 2010;May 2012)
K . Sairam Iyer Operations Manager
PERSONAL SKILLS DUTIES
”
Service orientated Establishing priorities consistent with the club’s objectives.
Administering and enforcing club policies and procedures
Resolving customer complaints in a timelyand professional manner.
Responsiveness Building strong relationships with companies that supply the hotel
Developing relationships with the local business community.
Helping to develop management talent by acting as a mentor to supervisors
Leadership skills Offering support and guidance to junior team members.
Promoting hotel services and facilities to guests at every opportunity
Interacting with corporate clients for business development
Professional judgment Welcoming guests in a friendly manner
Diagnosing, maintaining, and repairing all mechanical and technical
equipment within the hotel
Problemsolving
Ohris Banjara - Hyderabad ( July 2008 - March 2010)
Superorganized F & B Manager
DUTIES
Decision making Regularly inspecting the hotel rooms, exterior, kitchen area and
parking area
Working with the company's Regional Manager and Head Office to
Energetic develop and implement long range and planning strategies .
Marketing and promoting the business.
Writing up Standard Operating Procedures.
Self control Managing guests expectation and requirements
Menu planning
Introduced special Chinese buffet for Far East Restaurant
Excellent Communicator

3. Tactful & articulate Indijoe (BJNGroup) - Hyderabad (April 2006 - March 2008
RestaurantManager
Problem solving Acheivements
Joined as a F&B Executive and was promoted as a Restaurant Manager
for both Indijoe and Aromas of China
Well Organized Recorded the highest sale for the month averaging 1,54,650 / day for the month of Jan 2008
which is still the highest sale till date.
PERSONAL DETAILS Taj Bengal Five Star hotel - Kolkata ( February1997 - March 2006)
Steward
Worked as a steward and highly indebted for exposing me to the
K. SairamIyer hotel industry. Learnt the basics and also the willingness and
Country Club attitude to serve.
MysoreRoad
On Big Banyan Tree
Kengeri KEY COMPETENCIESAND SKILLS
Bangalore Responding quickly to any changing market conditions
Mb: +91 7032724726
Creating positive working environment for hotel staff
FathersnameSri . S.Kalyanam Taking prompt, decisive and corrective action to rectifyclub or staff
Age40 years (18th jan 1973) shortcomings
Creating a cross- trained and motivated work force capable of meeting
LanguagesKnown the highest standards
Financially astute with the ability to control budgets , stocks and P&L.
English Ability to spot issues and opportunities before others
Active team member with self drive and motivation
Hindi Possessing knowledge of all relevant software & hotel management
IT systems
Bengali Acting with the highest ethical standards, and always treating others
fairly and with respect
Tamil Willing to be accountable, liable & answerable for actions & decisions.
A hands on manger able to lead by example
Telugu
ACADEMIC QUALIFICATIONS
sairam_iyer73@yahoo.com B. Com Calcutta University ( 1994-1996)