The document is a curriculum vitae for Mohamed Mostafa Amer, a system administrator with over 11 years of experience. It details his work history managing systems for various companies, including roles administering Windows servers, SQL and Oracle databases, VMware environments, SAP systems, and Siebel CRM implementations. It also lists his education, certifications, and contact information.

1. CURRICULUM VITAE
Mohamed Mostafa Amer
System Administrator
Mobile: +201001262019
Email: maamer@ejada.com
Highly Skilled and Certified IT professional seeks new opportunity and professional challenge in
Systems Administrator position as at an Enterprise Multinational
company with a challenging and dynamic working environment, design, build, and support highly
efficient Servers environments for today’s growing business needs. Experience in handling various
client requirements, projects migrations rollouts, and problem solving.
Summary
 Over 11+ years of experience as System and Database Administartor, database design,
implementation.
 Confidence and ability to interact with high-level managers as well as external people.
 Thorough understanding of the organizations regulations.
 A clear understanding of different types of Engineering reporting
 Knowledge of how to interpret Engineering statements into business information that can be
actionable for different business situations.
 A good grasp of what the business does
 Knowledge of the business area being worked
 Ability to gain the confidence of the Executive Sponsor and the respect of subordinate
personnel
 Ability to write and maintain comprehensive, concise and clear documentation.
 Ability to work under pressure on multiple concurrent bids and projects.
 Ability to work in a systematic and organized manner.
 Excellent communication & time management skills.
 Ability to work effectively in a team environment.
 Self-motivated with minimal supervision
Work Experience
NOV.2012 – present  Employer: EJADA Systems Co. Ltd
 Position: System administrator
 My Responsibilities: As of my role, i was responsible of the following:
 Managing & maintaining company’s virtual environment using V-Sphere High
Availability, V-Sphere Fault Tolerance “F.T”, Distributed Resource Scheduling
“D.R.S”, V-Center Server 5 Storage Cluster “S.V.Motion”, VMware Data Recovery
“VDR” & VMware Site Recovery Manager “SRM”.

2. CURRICULUM VITAE
 Creating & maintaining Multiple Instances SQL Database Cluster using M.S.SQL
Server 2008 R2 Enterprise
 Planning & scheduling the backup automation process
 Managing, maintaining & administering Windows Server 2008 servers
(Domain Controller, DNS, DHCP, File & Print Server, Group Policies of the
organization)
 Designing, implementing & operating the company’s Visual SVN server
 Providing Remote Desktop support for internal users.
 Data server’s Backup & Disaster Recovery plans
 ISA server management
 Installing, Managing, maintaining & administering Linux Servers
 Installing & maintaining Oracle Database 11g, also Export/Import dumps
 Good Experience in implementing, installing and configuring Oracle Applications (
Weblogic, SOA, OSB) 11g
 Installing Siebel CRM and configuration Gateway & Server
 Solving systems service incidents and problems by:
- Define, review and maintain Incident Management Severity Definitions
- Drive Root Cause Analysis (RCA) for all incidents and problems and to deliver
(PCA) Permanent Corrective Actions plans to minimize reoccurrence.
- Monitor and drive closure for all problem records
- Establish proactiveproblemmanagement practiceto prevent problems and
resultingincidents fromhappening
- Define, design and conductproblem trend analysis to eliminaterecurring
incidents and to minimizethe impactof incidents thatcannot be prevented
- Establish and maintain a centralized Known Error Database(KEDB)
- Establish regular reportingon ProblemManagement information
- Develop and maintain the Problem Management Process and Procedures, and
drivethe efficiency and effectiveness of the Problem Management process
- Coordinates and manages the Problem Management process activities across the
global factory and with external suppliers to agreed global and local SLAs
- Builds awareness of a Problem Control Process across engaged parties and act as
a Problem Management Process Expert
- Recovery Plan (DRP), includingfail-over to a secondary location and restoration to
the primary location,when IT and/or major business operations disruptions occur.
 Good Experience in implementing, installing and configuring SAP Applications:
- Configuring,monitoring, tuning, and troubleshootingthe SAP technical
environment.
- installation,upgrade,and maintenance of SAP systems.
- Starting/ Stopping SAP instance
- SAP Security operations
- Monitoringthe SAP system for health and performance issues
- System LandscapeConfigurations and Operations
- Batch jobs creation,controllingand all management operations
- User Administrations and Authorizations
- All backup operations for SAP system
- Request and TransportManagement Systems
- Implementing SAP OSS Notes
- ApplingSAP Add-Ons and Support Packages
- Monitor all SAP systems (work processes,users,system logs,shortdumps, locks,
developer traces,system traces, disk space,etc.).

3. CURRICULUM VITAE
Dec.2015 till now  Employer: EJADA Systems Co. Ltd
 Project Title: CRM
 Project Description: Siebel CRM
 Position: System Administrator
My Responsibilities
 SIEBEL server installation & configuration, Patch management (Singel Node &
Cluster Environmrnts) On IBM-AIX
 Repository Migration
 Installing & Integrating other applications with Siebel. Mainly OBIEE/BIP/Web
Methods. This includes configuring symbolic urls, WSDL imports/exports etc.
 Create Development environment to Developemnt Team (Setting up Siebel tools ,
Mobile/dedicated client)
 Performance tuning
 Troubleshoot Seibel Server Related issues
 Deployingof SRF and Repositories from one environment to others.
 Co-Ordination with Network/Computer Management/Database Administration
team for Connectivity, Patch Update, Upgrade and Databackup activities.
Feb-2016 till now  Employer: EJADA Systems Co. Ltd
 Project Title: CRM
 Project Description: Siebel CRM
 Position: System Administrator
My Responsibilities
 SIEBEL server installation & configuration, Patch management (Singel Node
Environmrnts) on IBM-AIX
 Repository Migration
 Installing & Integrating other applications with Siebel. Mainly OBIEE/BIP/Web
Methods. This includes configuring symbolic urls, WSDL imports/exports etc.
 Create Development environment to Developemnt Team (Setting up Siebel tools ,
Mobile/dedicated client)
 Performance tuning
 Troubleshoot Seibel Server Related issues
 Deployingof SRF and Repositories from one environment to others.
 Co-Ordination with Network/Computer Management/Database Administration
team for Connectivity, Patch Update, Upgrade and Databackup activities.
Sep. 2014 – Oct. 2014  Employer: EJADA Systems Co. Ltd. - offshore
 Project Title: Saptco (Saudi Arabia Public Ttransport Co)
 Project Description: Siebel CRM upgrade from V7.8 to V8.1
 Position: System Administartor
 My Responsibilities:
 SIEBEL server installation & configuration, Patch management
 Siebel version upgrade.
 Setting up Siebel tools , Mobile/dedicated client
 SRF, Repository migration. DDL synch.
 Supporting Production environment which includes
· Maintaininghigh application availability
· Planningand co-coordination of production release.
· Daily health checks which includes regularly checkingstatus of servers &
components.

4. CURRICULUM VITAE
Mar. 2014 – Dec. 2014  Employer: EJADA Systems Co. Ltd.
 Project Title: ENR ( Egyptian National Railway)
 Project Description: Reservation, Integration, Web Server
 Position: System Administartor
 My Responsibilities:
 Work with vendors and developers for application related issues.
 Cluster Configuration – Single Cluster, Multiple Clusters and Deployment over
clusters
 Analyzing the Log Files, Thread Dumps, JVM Dumps, Exception Stack Traces
 WebLogic Administration, Monitoring and Troubleshooting using Admin Console
 Deploying different applications like WAR files, EJB jars files and enterprise
application archives (EAR) on WebLogic
 Involve in configuration management, software deployment, change
management, performance monitoring, and application maintenance
 Configuring Web Logic Plug-ins for Apache Web Server and configured load
balancing and fail-over solutions.
 Is responsible for providing regular feedback to the Problem Management Global
Process Owner
 Is responsible for coordinating problem resolution involving internal support
groups, vendors, suppliers, customers and managing any roadblocks
 Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are
delivered
 Ensures quality of Known Error record and the Knowledge Database
 Coordinates with suppliers, contractors, 3rd parties, etc. to ensure timely
problem resolution and contractual fulfillment and involves Supplier
Management when necessary
Jan. 2013 – Current  Employer: EJADA Systems Co. Ltd. - Offshore
 Project Title: General Authority of Civil Aviation
 Project Description: every thing concerning Civil aviation, Airport Event Logging
System, Security System, Stores Monitoring, Accident Monitoring.
 Position: System Administrator
 My Responsibilities: Technical support for all environments related to Ejada
Systems ( Weblogic Server, Database, Integiration Server):
 Configuringactivedomains
 Stopping and starting weblogic servers ( Console, or Unix Commands)
 Monitoringserver health and performance
 Monitoringapplication performance
 Viewing server logs
 also Duties includethe development of reports.
ResponsibleFor BI and ERP systems
Jan 2008 till Nov2012  Employer: Consalidated Contract Company
 Project Title:
ATF Power Station – 750 MW – Damanhour – Behira (From 1/1/2008 TO
15/12/2010) with Value Original LE 364,473,835.00 + Euro 29,935,398.90
 El-Ain El-Sokhna Supercritical Thermal Power Plant. (2X650 MW) (From
17/12/2010 till now) with value Original LE 647,583,955.18 + U$D 93,853,215.64
 Project Description: Power Station Construction
 Position: Senior Database Admin and Document Controller
 My Responsibilities:

5. CURRICULUM VITAE
- Administratingcompany software (Visual Byblos Cyberspace-Windows Application
& Dashboard –Web Application) (Installing And Configuring the applications on
Windows Server 2003) to release logs using SQL Server and Crystal Report
software,
- Maintain database performance and support troubleshooting,
- Managing users roles and privileges,
- Creating SQL objects such as Tables, Stored Procedures, Triggers, Views, and any
user-defined data types,
- T-SQL programming with query optimization and performance tuning of existing
applications using SQL Profiler, execution plan analyzer, and performance
monitoring,
- Generating reports using MS SQL 2005 server Reporting Services (SSRS).
- Establish regular reporting on Problem Management information
- Escalates risks and issues to the Problem Management Regional Process Owner
Feb2004 till Dec 2007  Employer: Egyptian Plastics & Electric Industries Co.
 Project Title: IT Dept (Chairman Office) & Technical Support,
 Project Description: Technical Support
 Position: System Administrator
My Responsibilities:
- Support their Microsoft Environment: Windows Servers, MSSQL databases, and
LAN network,
- Troubleshooting users support tickets,
- Maintain system health through applying required patches and fixes,
- Monitoring performance reports.
Apr 2003- Feb 2004  Employer: UnitedFreightGroup–AlexandriaBranch
 Project Title: Working in Export Dept as Shipping Operator and Customer Service
 Project Description: Technical Support
 Position: System Administrator
My Responsibilities:
Working as Technical Support and Network Support
Nov 2001 to Sept 2004  Employer: ArabInternationalCenterforadvocacy andLegalConsultation-Roshdy
 Project Title: Working in IT department
 Project Description: Technical Support
 Position: System Administrator
My Responsibilities:
 Hardware and Software support,
 Working in Internet support & security
Education
Bachelor Degree in Accounting: May 2001 Alexandria University Alexandria, Egypt

6. CURRICULUM VITAE
Certification
ITIL Foundation V3
MCSD Web Applications
Microsoft Certified Professional
MCSA Enterprise Desktop Administrator
Technology Specialist: .NET Framework 2.0 Web Applications
Technology Specialist: .NET Framework 2.0 Windows Applications
Technology Specialist: .NET Framework 2.0 Distributed Applications
Red Hat Linux Essentials
Red Hat Linux System Administration
Red Hat Linux Network & Security
Personal Information
Nationality: Egyptian
Language Skills: English:
Arabic:
Fluent
Mother tongue
Marital Status: Married
Contact Information: Mobile
Email:
+201001262019
maamer@ejada.com