1. Rateesh Sharma
Email: rateesh1983@gmail.com
Active Num : +91-9986557810
Resource Profile
Overall 7 years of experience, relevant 5years in application supporton WAS and J2EE in managing the roles
and responsibilities like deployments in various environments from Rootto LIVE, troubleshooting,Incident
Management, defect managementand also trouble shooting end user issues, Environment Preparedness and
testing.
Currently working with HCL TechnologyNoida.Also have 1 year experience at onsite for DNB Bank in same
project.
Professional
Certification
 Certified Insurance IndustryGeneralist (Certificate Number:333934591)
 ITIL v3 Foundation.
 CCNA-Cisco Certified Network Associate
 MCP-Microsoft Certified Professional
 Windows 2003 Server [Candidate ID – sr6523043]
Technical Skills
Summary
EXPERIENCE SYNOPSIS:
 Good understanding ofthe Production & testenvironmentinfrastructure.
 Understanding ofthe J2EE environmentinfrastructure.
 Knowledge ofWeb sphere J2EE application framework.
 Understanding ofthe Mainframe test environmentinfrastructure in the Test Center.
 Understanding ofgeneral client-server testinfrastructure in the TestCenter.
 General Knowledge ofTest Center process and procedures.
 Troubleshooting skills and experience in multiplatform and distributed application environments.
 Good understanding ofthe technical architecture of the EA and P&C One applications.
 Continue to look for client requests and ensure theyare getting technicallyrich responses.
 Looking for clientquestions/requests in tickets and ensure they get followed up on promptly.
 Ensuring thatall components are atsupported levels.
 Good at various Documentation ofall procedures and anyother importantissue.
 Coordination and people skills.
 Excellent Communication and Interpersonal skills.
 Good at trouble shooting using Traces,Logs and Log Analyzer.
 Trouble shooting various problems in differentstages ofdevelopmentusing logs files.
 Good understanding ofthe Network.
 Understanding OSI, TCP/IP Models.
 Functional knowledge ofBasic Networking,sub-netting and IP addressing
 Troubleshooting ofCisco Router and Switches.
 Conversantwith Networking (N+), Hardware (A+)
 System Support for WAS environments (Under UNIX with different flavor) and applications) for
development,testand production
 Setup of WebSphere Application Server for testing,staging and production environments
 Doing Common Administration tasks like Start/Stop Server, Cluster,Node Agent, Security of
Administrative console.
 Enabling/Disabling or modifying trace settings Applying/Removing WebSphere patches
 Federated Base Node to DeploymentManager and installed fixpacks and Cumulative fixes.
 Daily checks in the Production Environmentand troubleshooting the issues.
 Deployment of EAR & WAR files on WebSphere Application Server and Network Deployment
Manger.
 Deploy applications using shell scripting and Admin console
Operating System: Windows 2003,2008,IBM z/OS, IBM AIX,Citrix,Unix

2. Data Base: IBM DB2 8.2
Application Server: Web sphere Application Server 6.1,8.0,8.5
a. Service/Help Desk
b. IncidentManagement
c. Problem Management
d. Change Management
e. Release Management
f. Configuration Management
Tools
 XL Deploy
 WAS Admin Console
 Remedy Ticketing Tool
 FixIT
 IBM Lotus Notes,
 HP Service Manager for Ticketing Tool.
 IBM Clear Quest
 IBM Rational Manual Tester
 HTTP Watch Professional.
 IBM RUMBA for Mainframe hostanalysis.
Professional
Experience
Current Client: DNB (Norway’s biggest investment bank)
Work location: Oslo, Norway
Project : DNB Bank
Role: Senior Specialist @ WAS Administrator, From Jan 2014 to Till now
Worked in Onsite (Norway) for 1 year in same project.
Previous Client : State Farm Insurance (Bloomington, Illinois, US)
Project: P&C - (Property & Casualty Insurance)
Role: TAE-Tech Analyst Environment, From May 2011 to 13Dec 2013
Team Size: 8 – Offshore Support.
TAE- Tech Analyst Environment will build,support,and maintain testenvironments for each work effort in the
productgroup they are involved Collaborate with projectteams to understand requirements,effectively plan
and supportactivities to meetthe project’s environmentneeds.Plan,Build,Setup & Support environments for
Deploying J2EE Applications in the Property & Casualtydomain. Participate in environmentissue/defect
resolution Troubleshoot/debug environment defects assistthe developmentteam with defect analysis.
 Work with Triage, Productand Project teams to make sure the environmentis builtin accordance
with projectrequirements and is readyfor use.
 Perform End-to-end environmentbuild for use by projects to test/validate P&C Enterprise Application
Web products,once environmentbuild we have to do happy path testing environmenthas been
setup properlyas per work effort requirements.
 Responsible for reservation of Test Center Assets like Windows servers, Web Sphere Application
Servers, IMS, ROFI’s and others for use by Projects and Work Efforts.
 Analyze the problem identified within the defectand ensures thatall of the necessaryinformation
(error description,screen captures,etc) has been recorded in the defect.
 Make necessaryconfiguration changes on the Web sphere application server and Mainframe hostto
resolve the application issue.
 Assistproductteams with performing analysis to determine rootcause on common or reoccurring
defects.
 Create Change Records /Tasks / Requests /Incidents within the Service Managementframework
for miscellaneous activities ancillaryto the environmentbuild ( e.g. Context Roots & VIP updates,
Changes to External Configuration files,Windows override issuances etc )
 Worked actively on Service Managementtools like IBM Lotus notes,Service Manager, Clear Quest,
HTTP watch and Rumba for Mainframe access,TCIM, Admin Console.

3.  Gained experience in troubleshooting of Web sphere related issues,log analysis (Log Scan),
coordinating application related issues with respective individuals atonsite.
 Also acquainted exposure on P&C respective tools.
 Installed and Un-installed the applications through WASM tool.
 Knowledge and understand better about Web sphere Application Deploymenttool.
 Follow the appropriate Service Management process.
 Proactively track all open environmentissues and provide status to work effort team via defect
updates and status meetings.
 Continue to follow up on all alert tickets, warnings needs to be updated frequently and critical needs
updates atleastevery 15 minutes.
 Proactively communicate to work efforts and track any general TestCenter outages.
 Proactively communicate to work efforts on general Devplex data conversions and also the possible
impacts to Auto, Fire, EA, and P&C One applications.
 Work with the work effort analysts to build all the necessaryproperty files required for the
applications being developed.
 Deploymentof EAR & WAR files on Web sphere Application Server
 Responsible for general WAS admin tasks like stop and startof Application Servers.
 Worked on EnvironmentCheck listDetails.
 Analyzed activity log files using the Log Analyzer and diagnosed application server problems and
interacting with IBM supportto solve problems
 Worked and knowledge on ITSM process acquired
Education
- May 2009 – Rajasthan University.
Bachelor’s in Arts.
Personal Details
CurrentEmployee &Location:HCL Technology Ltd (13th
Jan 2014 to Present)
Worked in Onsite (Norway) for 1 year in same project.
Previous Employee &Location: Accenture Services Pvt. Ltd, Bangalore (2May2011 to 13Dec 2013)
Previous Employee &Location: Sysadmin Solutions Pvt. Ltd, Bangalore (Sep.2010 to 5March2011)
Previous Employee &Location: Galaxy Information Technology Ltd, Bangalore (November2007 to
Dec.2009)
Total Experience : Around 7 Years relevant 5 years in Websphere Application Server.
Name:Rateesh Sharma
Date of Birth: 09-08-1983
Marital Status: Married
Language Known:English,Hindi,Malayalam
PassportNo: F7095650 (Issued by17/05/2006 to 16/05/2016)
PAN CARD No: COUPS8712R (Govt.of India).
PermanentAddress: #219,Jagdamba Nagar,Behind Heerapura ElectricityBoard,Jaipur.Rajasthan (India)
TemporaryAddress: # 219, Near to Mother dairy, Noida (India)