1. Narendra Prasad Gupta
Email : narendraprasad303@gmail.com
SAP Basis HANA Consultant Cell : 09199920274, 07273840994
I look forward to associate myself with an organization where there is a scope for contributing and
upgrading my knowledge in latest technologies for the development of self and organization serving.
Profile Summary
Over 7 years of experience in SAP Basis with day to day Support, Security, Implementation,
Database Administration troubleshooting and Performance tuning.
• Extensively involved in solving problem tickets using CITRIX MAXIMO and REMEDY tracking toll
for problems carrying in 24/7 Escalation Matrix,
• Database Workload Analysis, Performance Tuning, Checking Space critical objects and Tablespace
used and free space
• Database Lock Monitoring, Sql Trace, Authorization Trace, Kernel Trace, Buffer Trace, RFC Trace
• Proficient in BRTOOLS using for Backup, Extending Tablespace, Reorganization of Tables and
Indexes,
• Excellency in monitoring Workload Analysis, Average Response Time, DB response Time, Roll In
Out Time, CPU time, Load and Generation time, RFC Time
• Releasing Long Running Expensive Resource consuming Process Id,
• Checking the Deviation of Tables and Run the Statistics if % of Deviation is high,
• Implementation of SAP Application and Database Server and Deployment in the SAP Landscape,
• Support Packs Upgradation and Kernel Upgradation,
• Installation and Configuration of SAP GUI, Applying SNOTES,
• Establish and Configure the RFC Connection,
• SAP Transport Management System Configuration in 3 Landscape,
• Releasing and Transportation of Request from Domain Controller to Staging and Production,
• Maintaining the OSS Connection through Service Market Place,
• Client Administration Like Client Create, Copy, Delete, Import, Export, Lock, Unlock, Client Refresh,
• Spool Administration Like Printer Configuration, Spool Creation, Deletion Regularly,
• Month End Bouncing of SAP Servers before Cost Run Activity,
• Proficient in using Security Virsa Tool GRC for User Id creation, Deletion, Lock, Unlock, Password
Reset, Assigning, Modifying and Revoking the Authorizations to User Id on behalf of SOD Excel
Matrix after Role Approval by Role Owner through Tcodes PFCG and SUIM,
• Profile Parameter Maintenance,
• Excellent Documentation Policies for Monitoring and Record every changes in System Checking
Daily Health Checking Tcodes,
• Scheduling, Monitoring Job Status and Analyzing reason for Cancelled Status Background Job,
• Proficient in analyzing the Reasons for SAP System Down or not getting up through Developer
Traces in Work Directory and Logs in Log Directory through Operating System Level,
• Analyzing the Reason for Unexpected Errors in SAP System through System Logs and ABAP

2. Dumps and Fix it,
Job Experience
• Company : IBM
Project : IBM Client TG
Duration of Project : October 2014 To October 2016
Role : Senior Consultant
Responsibilities
• Experience to work in Onsite Project on Deputation
• Experience on Full Cycle of Kick Off and Transition of the Project with Other Tower of
Project Team to start work with new Client
• Involved in client meetings in WEEKLY DECK to know their requirements and
expectations
• Involved in different phases of KT Knowledge Transfer with client in AP, PP and GP
• Excellent experience on preparation documentations for Client Weekly Deck PPTs, AID
Application Information Document, Client SAP Server Architecture, TMS, Spool SPAD
configuration, SAP System Landscape Document to capture all information of Servers
• Having full command to handle SYMPHONY SUMMIT Ticketing Tool to resolve SAP
Basis HANA logged tickets with 24/7 SLA Matrix
• Have worked in Rotation Shifts A, B, C, General or Weekends Shift
HANA Database
• Backup Tape Management – Experience on Tape Retention Policy for SAP Servers
Backup
• Maintaining Tape Movement in Excel Sheet for Daily Backup of SAP Servers
• Experience of Physical movement of Tapes in the slots of HP Tape Library
• Installation and Configuration of HANA Studio for SYSTEM and Tenant Database
• Backup of HANA Database from HANA Studio
• Recovery of HANA Database
• Start Stop HANA Database and HANA Database Services
• Experience on SAP HANA License Management
• Knowledge of HANA Studio on Overview Tab to check Database UP or not, Version
Check, Kernel Version, Memory Utilization
• Check Alert of HANA Database of High and Low Priority
• Performance of HANA Database to check Expensive query statement trace, Blocked
Transactions
• Diagnosis of the Files to find out the error
• Trace Configuration for Database Trace, SQL Trace, User Trace, Performance Trace,
Expensive Statement Trace

3. • Experience in HANA Database to Create User IDs, Delete User IDs, Reset Password,
Reactivate User IDs, Lock User IDs, Unlock User IDs
• Grant Roles to the User IDs on approval
Application Server
• Month End and Year End Jobs Streamline
Raising and Maintaining the System Message for the SAP Servers Not Availability
Keep Full Backup Of Servers, Restart Application Servers, Check file System Space,
Maintain Tablespace, Suspend Released Jobs, Lock User IDs, Reorganization Of Tables, Closely
Monitor Month End Jobs
• To Maintain SAP OSS Connection to provide Remote of Servers to SAP and Maintain
System Data
• To Reorganize SAP Background Standard House Keeping Jobs for Old Jobs, Dumps,
Spool and Others
• To Maintain File System Space by regular deletion of Old Archive Files and Other Files of
Work, Data and Log Directories
• Middleware Configuration for Client Copy
• Weekly update report for Health Check of All SAP Systems
• Checking Inbound and Outbound Queue, Unlock if any locked
• Ad Hoc request like: SNOTE implementation and Troubleshooting may need support
• EWA report analysis and take prompt action as alert
• SAPGUI/SAPLGPAD troubleshooting and maintenance/upgrades/installations
• Perform OSS / SAP Service Marketplace: Searching notes & creating OSS messages for
the respective queries to improve the Performance
• Maintain the OSS connection through SAP Service Market Place
• Open and Close the Client
• Transporting the Requests from Domain Controller to Quality and Production on
Function and Developer Requirements through STMS and OS Background Tool by tp
add to buffer, tp import,
• Reimport the Transport Request as per Developer requirement
• Knowledge of BRTOOLS for taking Backup, Extending Tablespaces, Reorganization of
Tables and Indexes,
• Backup, Restore and Recovery through DB13 and BRTOOLS,
• Monitoring Backup Logs, Table and Index Rebuilding Logs through DB12,
• Database Lock Monitoring DB01,
• Spool Administration like creating output devices, adding printers and troubleshooting
printer problems
• Logical Printer configuration
• Regularly cleaning of TemSe Database

4. • Configure & Trouble-shoot STMS, Creation, release & transportation transport request
• Client Administration Client Creation SCC4,Copy SCCL, Deletion SCC5,Import
SCC7,Export SCC8,Remote Clientt Copy SCC9,Client Refresh, Client Lock and Unlock
• Spool Administration Printer Installation and Configuration SPAD, Sharing of Printer in
Network
• Logical Printer Configuration for Load Balancing, Spool Deletion Regularly through
SP01 or Standard Jobs
• Support Packs Upgradation and Kernel Upgradation most Priority files
SAPOSCOL,R3trans,Tp,
• Upgradation the Package level of SPAM and SAINT,
• Installation of Presentation Server SAP GUI and Analyzing the GUI Problems and
Troubleshooting them,
• Analyzing GUI Initialization Entries,
• Applying SNOTES,
• Create RFC Connections in Landscape SM59,
• SAP Transport Management System Configuration in 3 Landscape Development,
Quality and Production Tcode STMS,
• Releasing Transport Request SE01 and Transporting the Requests from Domain
Controller to Quality and Production on Function and Developer Requirements through
STMS and OS Background Tool by tp add to buffer, tp import,
• Maintaining the OSS Connection through Service Market Place,
• Configure Load Balancing on Dialog Instances with help of Message Server through
SMLG,
• Creation and Maintaining Operation Modes RZ04,SM63,
• Perform SAP Licensing Indentify inactive user, user classification and prepare System
Measurement result for SAP Global Audit team.
• Perform OSS / SAP Service Marketplace: Searching notes & creating OSS messages for
the respective queries to improve the Performance. And software download, Maintain
System Data, License Key & Maintenance Certificate, Developer & object registrations
and connection maintenance etc.
• SAPGUI/SAPLGPAD troubleshooting and maintenance/upgrades/installations.
SAP Security
• Real Time Experience to work on SAP Access Control GRC 10.1 for User
Administration, Role Administration, Authorization Administration, Risk Analysis
• User Administration User ID Create, Delete, Validity Increase or Decrease, Lock,
Unlock, Password Reset
• Authorization Administration Role Suggestion to the User based on SU53 Dump or
ST01 Authorization Trace with Keep in Mind SOD Matrix for the Authorization Object
Field Level Missing Authorization

5. • Role Administration Create, Modify, Delete Single, Composite and Derived Roles
• Transport or Download Roles from Development to Quality and Production Servers
• Familiar with Compliance Activities and SOX Compliance (Sarbanes-Oxley Act)
• Company : Accenture
Project : Accenture Client
Duration of Project : December 2013 To October 2014
Role : Software Engineer Analyst
Responsibilities
Roles and Responsibilities for all projects are common; They are on Support, Security, Implementation
and Database Administration.
Extensively involved in solving problem tickets using CITRIX MAXIMO tool IBM Tivoli Software and
REMEDY tracking toll supporting for production environment for preventing problems carrying in 24/7
Escalation Matrix,
Database Administration
• Monitoring Workload Analysis, Performance Tuning,
• Checking Space critical objects and Tablespace used and free space through DB02,
• Database Lock Monitoring DB01,
• Knowledge of BRTOOLS for taking Backup, Extending Tablespaces, Reorganization of Tables and
Indexes,
• Backup, Restore and Recovery through DB13 and BRTOOLS,
• Monitoring Backup Logs, Table and Index Rebuilding Logs through DB12,
• Sql tracing through ST05 for find out long running sql program to tune it,
• Memory and Buffer Swaps monitoring through ST02,
• Monitoring daily basis Workload Load Analysis and Average Response Time, DB response Time,
Roll In Out Time, CPU Time, Load and Generation Time, RFC Time through RFC Profiles by Tcode
ST03,
• Database Performance Overview and Checking time consuming Sql query, Last Done Table
Statistics, Table Deviation % through DB20 and ST04,

6. • Monitoring Lock Entries for SAP SM12 and Update Administration SM14,Update Monitoring SM13,
• Releasing Process Ids which are Expensive Memory consuming by help of SM50,SM66, SM04
after User Approval,
• Analyzing EWA reports for ABAP and Non ABAP systems
• Implemented one SAP Development System in Windows Environment,
• Deployment of Development Server with Staging and Production in 3 Landscape network,
• Support Packs Upgradation and Kernel Upgradation most Priority files SAPOSCOL,R3trans,Tp,
• Upgradation the Package level of SPAM and SAINT,
• Installation of Presentation Server SAP GUI and Analyzing the GUI Problems and Troubleshooting
them,
• System Refresh, Export Import Method, DB Refresh Method
• Create RFC Connections in Landscape SM59,
• SAP Transport Management System Configuration in 3 Landscape Development, Quality and
Production Tcode STMS,
• Releasing Transport Request SE01 and Transporting the Requests from Domain Controller to
Quality and Production on Function and Developer Requirements through STMS and OS
Background Tool by tp add to buffer, tp import,
• Maintaining the OSS Connection through Service Market Place,
• Configure Load Balancing on Dialog Instances with help of Message Server through SMLG,
• Creation and Maintaining Operation Modes RZ04,SM63,
• Client Administration Client Creation SCC4,Copy SCCL, Deletion SCC5,Import SCC7,Export
SCC8,Remote Clientt Copy SCC9,Client Refresh, Client Lock and Unlock,
• Spool Administration Printer Installation and Configuration SPAD, Sharing of Printer in Network,
• Logical Printer Configuration for Load Balancing, Spool Deletion Regularly through SP01 or
Standard Jobs,
• Month End Bouncing of all SAP Application and Database Servers before Cost Run Activity,
• Paused All Released Standard Background Jobs before Reboot of Application and Database
Server through RSBTCTRNS1 and again Re Released the all Jobs through RSBTCTRNS2,
• Keeping Close Eye in Cost Run Activity Monitoring the Background Jobs, Identifying the Tables
which consuming more time to Finish task for Fragmentation later,

7. • Perform SAP Licensing – Indentify inactive user, user classification and prepare System
Measurement result for SAP Global Audit team.
• Perform OSS / SAP Service Marketplace: Searching notes & creating OSS messages for
the respective queries to improve the Performance. And software download, Maintain
System Data, License Key & Maintenance Certificate, Developer & object registrations
and connection maintenance etc.
• SAPGUI/SAPLGPAD troubleshooting and maintenance/upgrades/installations.
• Middleware Configuration for Client Copy
• Weekly update report for Health Check of All SAP Systems
• Checking Inbound and Outbound Queue, Unlock if any locked
• Ad Hoc request like: SNOTE implementation and Troubleshooting may need your support
• EWA report analysis and take prompt action as alert
• SAPGUI/SAPLGPAD troubleshooting and maintenance/upgrades/installations
• Perform OSS / SAP Service Marketplace: Searching notes & creating OSS messages for the
respective queries to improve the Performance
• Maintain the OSS connection through SAP Service Market Place
• Open and Close the Client
• Transporting the Requests from Domain Controller to Quality and Production on Function and
Developer Requirements through STMS and OS Background Tool by tp add to buffer, tp import,
• Reimport the Transport Request as per Developer requirement
• Knowledge of BRTOOLS for taking Backup, Extending Tablespaces, Reorganization of Tables and
Indexes,
• Backup, Restore and Recovery through DB13 and BRTOOLS,
Support
• Maintaining a Hourly Excel Sheet for Daily Health Checking Tcodes
SM04,SM12,SM13,SM14,SM21,SM36,SM37,SM50,SM58,SM59,SM66,ST02,ST03,ST04,ST05,ST
06,ST07,DB01, DB02,DB12,ST22,SP01,
• Excellent Documentation Policies for Monitoring and Record every change in the System,

8. • Monitoring Resource Utilizations CPU Idle%, Memory Utilization and Identifying large resource
consuming Process Id through ST06,OS06 or OS Executables TOP,SAR,VMSTAT,
• Checking file systems mounted or not, Used and Free Disk Space,
• Scheduling the Background Jobs SM36,
• Checking the Status of Background Jobs SM37,
• Analyzing the Cancelled Jobs Reason and Reschedule the Jobs after Correction and confirmation
by Functional Team,
• Identifying the long running Standard Jobs and find out the Reason and Troubleshoot it,
• Raising and Maintaining the System Message for Downtime to Restart the Servers and Locking of
User Ids for Cost Run Activity through SM02 or Background Microsoft Tool Net Send,
• Monitoring Dispatcher and Status of Work Process through OS Background Level by executables
DPMON,TOPAS,
• Message Server Monitoring Executable MSMON and Tcode SMMS,
• Gateway Server Monitoring Executable GWMON and Tcode SMGW,
• Analyzing the Reason for Unexpected Errors in SAP System through SM21,ST22 and
Troubleshooting them,
• Proficient in analyzing the Reasons for SAP System Down or not getting up through Developer
Traces in Work Directory and Logs in Log Directory through Operating System Level,
Security
• Using a Virsa Access Control Suite Tool GRC for User Id creation, Deletion, Setting and Resetting
the Validity Period of User Id,
• User Id Lock, Unlock, Password Reset through SU01,
• Creation and Deletion of Internet User Id SU05,
• Knowledge of SOX Compliance (Sarbanes-Oxley Act),
• Assigning, Modifying and Revoking the Authorizations and the Roles to User Id through GRC by
Keeping in Mind Escalation SOD Excel Matrix after Role Approval by Role Owner through Tcodes
PFCG and SUIM,
• Creation, Modification and Deletion of Single, Composite and Derived Roles PFCG,
• Setting and Resetting the Validity Period of Roles, Import and Export of Roles in 3 Landscapes,
• Profile Parameter Maintenance including Instance Profile through RZ10, RZ11,
• Authorization Trace ST01 and Assigning Authorization for SU53 Authorization missing Dump,

9. • Company : Eveready Industries India Ltd
Project : Eveready Industries India Ltd
Duration of Project : June 2012 To December 2013
Role : Executive
Responsibilities
• Extensively involved in solving problem tickets using CITRIX MAXIMO tool IBM Tivoli Software and
REMEDY tracking toll supporting for production environment for preventing problems carrying in
24/7 Escalation Matrix,
• Database Administration Workload Analysis, Performance Tuning,
• Backup, Restore and Recovery
• Monitoring Backup Logs,
• Monitoring daily basis Workload Load Analysis and Average Response Time, DB response Time,
• Releasing Process Ids which are Expensive Memory consuming after User Approval,
• Monitoring Lock Entries,
• Spool Administration Printer Creation, Configuration
• Month End Reboot Of All Application and Database Servers,
• Paused All Released Jobs before Reboot of Application and Database Server and again Re
Released the all Standard Background Jobs,
• Checking file systems mounted or not, Used and Free Disk Space,
• Analyzing the Cancelled Jobs Reason and Reschedule the Jobs after Correction and confirmation
by Functional Team,
• Identifying the long running Standard Jobs and find out the Reason and Troubleshoot it,
• Raising and Maintaining the System Message for Downtime to Restart the Servers and Locking of
User Ids for Cost
Run Activity through or Background Microsoft Operating System Tool Net Send,
• Monitoring Resource Utilizations CPU Idle%, Memory Utilization and Identifying large resource
consuming Process Id through OS Executables TOP,SAR,VMSTAT,
• Excellent Documentation Policies for Monitoring and Record every changes in the System,

10. Education
University Degree Year
Birla Institute of Technology, Mesra,
Ranchi
MCA May 2009
Ranchi University, Ranchi B.Sc. Maths Hons May 2005
Technical Proficiency
ERP : ECC 6.0
Database : HANA 1.00
Operating System : HP UX ia64, AIX 64 bit 6.1, RHEL 4.7, 5.4 32 bit, 64 bit, Windows Server 2003,
2008 R2, 2012, SUSE Linux Enterprise Server 11.3
GUI : SAPGUI 710, 720, 730, 740
RDBMS : ORACLE 9i, 10G, 11G
PACKAGES : MS Office 2003, 2007, 2010
Software Language : ASP .NET, C, C++, Java, Data Structure, JDeveloper
Personal Information
Father’s Name Late Biswanath Prasad Saw
Mother’s Name Urmila Devi
Date Of Birth 05 June 1982
Sex Male
Nationality Indian
Permanent Address Haludbani, Chandni Chowk, P.O. Tatanagar, P.S.
Parsudih, Jamshedpur, Dist East Singhbhum, State
Jharkhand,
PIN 831002
Contact 09199920274, 07273840994
Email Narendraprasad303@gmail.com

11. Declaration
I hereby declare that all the information mentioned above are true to the best of my knowledge and
understanding.
Place : Kolkata Signature
Narendra Prasad Gupta