1. Mohamed Ali Abd El-Hady
[4 Abrag ElMamora apt101, Zahraa elMaadi, Cairo, Egypt]
[+201000370327] [mohamedaliahady@gmail.com]
System Engineer
■ Profile Summary
Network engineer with a hands-on approach and technological mindset for designing and implementing IT
Network architecture, including configuration, optimization and supporting network management systems.
■ Career Objective:
To secure a creative and challenging position with professionally managed group. A position which will utilize
my practical and theoretical experience, knowledge and planning skill and provide an opportunity for
professional & personal growth.
■ Professional Experience
ITWORX
Aug2015 IS Support Engineer
Present Full-time.
Role Purpose
 Responsible for Administrating servers, desktops, laptops, and peripherals.
 Specialize in Microsoft Infrastructure, Systems Management and deployment solutions for
development and staging environment.
 Troubleshooting technical problems related to internal user’s server side or client side.
 Manage ITWorx Domain, Active directory, Outlook & Lync
 Provides Windows desktop applications technical support and a wide range of technical services including
application troubleshooting and networking and provides end user.
 Works closely with different levels of the Technical Support and Engineering teams.
 Document problems and conversations to create a log that can be referenced by other technicians and for
training purposes.
Nissan Automotive (Elsaba Auto service)
Jul2014 Help Desk Engineer, Junior Sys Admin
Aug2015 Full-time.
Role Purpose
 Help Desk Engineer who is responsible for providing technical support for All Users, acting as affront line
support engineer regarding different complaints and user’s requests.
Essence of Role/Key Accountabilities
 Responsible for providing technical assistance and support related to computer systems, hardware, or
Software. Responds to queries, runs diagnostic programs, isolates problem, and determines and
implements solution.
 Provide technical assistance and support for incoming queries and issues related to computer systems
Software, and hardware.
 Respond to queries either in person or over the phone.
Golden Bridge Connections Group (GB)
June2013 Technical Support Engineer.
May2014 Full-time.
Role Purpose
 Technical Support Engineer who is responsible for providing technical support for all Magic TV Box
Employees around the world, acting as a front line support engineer regarding different complaints and
Consumer requests.
Essence of Role/Key Accountabilities
 supporting and maintaining internal computer systems, desktops, laptops, servers and peripherals.
 provides Windows desktop applications’ technical support and a wide range of technical services including
application troubleshooting and networking and provides end user. Documenting different handling steps,
making sure processes and services documentation are up-to-date.

2. Telecom Egypt East Delta Branch
July2009 Trainee Engineer.
Sept 2009 on Job Training- Full-time.
Training Purpose
 Training at DELTANA company out sourcing from TE Data (I was working outdoors
to support any Network problem occurs in the router such as software problems.
EGYPT NETWORK
July 2010 Trainee Engineer.
Sept 2010 On Job Training- Full-time.
Training Purpose
 l was working at technical support department in this company to support new comer
customers to the company.
■ Technical Certifications and Skills:
Certifications:
 CCNA (Cisco Certified Networking Association) Cisco ID: CSCO12615789
 Microsoft Certified Solutions Expert: Server Infrastructure
 Certified Ethical Hacker(Version8)
 MCSA: Office 365
 MCSE: Cloud Platform and Infrastructure

■ Education:
 Bachelor of Science in Information Technology from Mansoura University, Egypt July
2011 (+4YearsBachelors) Grade: Pass
 Graduation Project: Electronic Court
■ Profile:
 Date of Birth :26/11/1990
 Place of Birth: KSA
 Military Status: Completed,13 Month in Egyptian Army
 Marital Status: Single
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■ Languages:
 English: Advanced Arabic: Native Tongue.