1. Zeyad Osama
28, Takseem El-
Awkaaf, Behind
Kobba palace,
Cairo,
Egypt.
zosama76@gmail.com Mobile: (0122)522-83-87 Home: (+202) 2256-1287
Objective
A position in the field of computer science, where my academic background, training
experience and communication skills can be applied and further enhancement.
Education
Bachelor of Computer Science November 2004
)6th
October University - English Section(
Major
Computer Science & Information System
Minor
Computer Science
Grade
Pass
Final year
Good
Project
Parental Control Security Application.
Evaluation
Excellent
Skills & Coursework
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2.   C++
 Baskal.
 Compiler.
 Cryptograph.
 Assembly.
 Multimedia.
 Network.
 InfoTech.
 Database.
 Preferal for LAN Network.
 English & French.
Academic Courses
 Visual basic 6
 Microsoft certified system engineer (MCSE).
 Microsoft certified system administrator (MCSA).
 ISA & Exchange
 CCNA certified & preparing to CCNP
Work Experience
* Worked at YALLA on line call center as a first line technical support from
1/3/2005 till 30/3/2007.
 Handling inbound and outbound calls for YALLA on-line customers.
 Troubleshooting the network's problems over the phone. (FR connectivity &
DSL problem).
 Handling customers' inquiries completely and accurately.
 Working under oracle application CRM (customer relationship management).
 Solve customers' complaints.
…………………………………………………………………
* Working at ARPU + (An Orascom Telecom company) as technical support
Coordinator from 1/4/2007 till date.
 Network and Platform / Monitoring Data Center.
 IVR Services/Checking IVR Errors /IIS/testing.
 SMS Services/Checking Gateway Errors /Linux.
 WAP and WEP portal /Checking Portal Errors/Tomcat.
 DB backup.
 Monitoring and Checking KPIs.
 VPNs and Connection troubleshooting.
 Maintaining computer systems.
 Mobile services.
 Support all offices worldwide.
Personal Data
 Nationality Egyptian
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3.  Date of Birth 20th
.Novemeber.1983
 Place of Birth Cairo/Egypt
 Military Status Exempted
 Marital Status Married
 Mother Tongue Arabic
 First Language English (Good)
REFERENCES ARE AVAILABLE UPON REQUEST
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