1. 1
JAFFERSADIQS.M
JAFFER SADIQ SYED MOHAMMED
DUBAI,U.A.E
Contact : +971507973051
sadiqjaffer88@yahoo.com
jaffersadiq88@gmail.com
Sub: Application for the IT desktop Support Engineer.
I am JafferSadiq IT DesktopEngineer(IT) withComputerEngineerexperience of 3+Yrs inComputer &
Hardware Maintenance and Sale Executive.Followingisthe shortoverview of myprofessional
experience.
Hand on Computer& Hardware Maintenance and Sale Executive of Computerparts.
Before receivingmyBachelorsof Technologydegree inInformationTechnology fromthe ANNA
UNIVERSITYof 2010, I workedforJobsto prepare Laptop Engineer for the SONY INDIA Pvt Ltd ( Hifi
Solution) SUBCONTRACTOR companyas LAPTOP & DESKTOP & TABLETS from2011 to 2012. Theni got
the Opportunity inJarir BookStore ( Jarir ComputerService centre ) like ComputerTechnician,
Technical Support Counterin Jarir showroow, IT Electronics Units.
Hands onExperience inHelpDeskSupport inRetail Showroom &Sale Executive &Warehouse Logistics
ComputerParts & Commercial Retail Showrooms withskillstechnical knowledge.
I needtoAchieve more &more in the IT DesktopSupport & Technical Support FieldbyworkwithBig
Organization.
PresentlyIaminDUBAI by visitingvisaandvalidto 15st
December,if the recruiterneedsdirectinterview
I can able to be there for furtherconversation.
Thank youfor yourtime and consideration.Ihope tohave the opportunitytodiscussthe openingwith
youin person.
WithThanks & Regards,
JAFFER SADIQ S.M.
2. 2
JAFFERSADIQS.M
PROFESSIONAL SUMMARY
Technical supportprofessional offeringextensive experience andthoroughknowledgeof different
operatingsystems,hardware,desktopperipherals,ITnetworksystemsandfirewalls.
EDUCATION
2006 - 2010 | Bachelor of Technology (Information Technology) First Class 68%
Anna University, Chennai -54, India
IT Computer Desktop Support Engineer ( Technician ) :
Jarir Computer Service centre – Jarir BookStore – Saudi Arabia .
Job Position: Computer Engineer from September (2012) to April (2015)
Responsibilities Handling:
Servicingall kindsLaptops , Desktops& Tablets & Mobilesall brands ( ACER , ASUS , TOSHIBA
, HP , LENOVO, SAMSUNG )
TroubleshootingHardware and Software componentsof each brands.
Replacingthe Spare parts for the each brands
Differenttypesof windowsinstallationin each brands.
Handling the Logistics support for all vendors( ACER , ASUS , TOSHIBA , HP , LENOVO )
Providingtechnical support overthe phone to customers
Check with userguides,technical manuals and support documents to research and find
solutions
Emulate and repeat technical problemsmeetby user
Install,configure,test and maintain systemsand network upgrades and patches for all
properties
Provide the support requiredto close service eventspromptly,withinthe SLA and to the
satisfactionof the customer
Installationof Mobile softwares& troubleshootinghardware parts
JAFFER SADIQ S.M
+971 – 507973051
sadiqjaffer88@yahoo.com
jaffersadiq88@gmail.com
Address for correspondence
AL Muteena,
Deira,
Dubai,U.A.E.
Home:
Mosque Street,
CuddalorePort,
CuddaloreDist,
Tamil Nadu, S.India
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JAFFERSADIQS.M
Provide in-depthtechnical support for customerservice deliveryvia telephone,written
correspondence,or electronicservice regardingtechnicallycomplex, escalatedproblems.
Run tests and simulationsto assist with problemsolving
Description of Company :
Retail Bussiness Company in Saudi Arabia.
Jarir Bookstore( not justa bookstore ) sellingbooks ,ITElectornics Products.
Handlingdealership of AppleProducts & all ITElectronics Brands.
LAPTOP ENGINEER ( VAIO ENGINEER ):
SONY INDIA PVT LTD ( HIFI SOLUTION ) SUBCONTRACTOR.
Job Position: Computer Engineer from April (2011) to Auguest (2012).
Responsibilities Handling &Description of Company:
Installation,upgrade and maintenance of serverhardware.
ServicingSony Laptops
Software maintenance and troubleshooting.
Hardware maintenance and troubleshooting.
Providingtechnical support over the phone to customers
Manage and monitor all installedsystems,configure ,testand maintain systemsand update
patches for all Properties
Retail BussinessCompanyin Chennai
Hifi Solution( Sony Service Centre ) servingIT ElectronicsProducts like Laptop , Tablet ,
Camera
Trainee Field Engineer:
Airtel India Pvt Ltd (Chennai).
Job Position: Field ENGINEER from February (2011) to March (2011).
Work Description:
Attend site to resolve customerissues
Installationof Modemin the CustomerPlace and diagnosticsFault in Networks
Installationof Cablingin the Customerplace And StreetTowers
Provide remote troubleshootingand break fixto existingcustomersites
Prepare periodicreports and statisticsof the network systemperformance
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JAFFERSADIQS.M
Provide a highlevel ofcustomer care, and ensure wheneverpossible,customerissuesare
resolved withinSLAs
Certification
CCNA(CiscoCertifiedNetworkAssociation) - Course completedatSansBond,Chennai
DAM(DiplomainAnimationMultimedia)-CoursecompletedatLakhotiaComputer Center,
Cuddalore
Skills
OperatingSystems : MicrosoftWindows10, 8.x, 7 and older
ProgrammingLanguages : C, C++
ScriptingLanguage : HTML, JavaScript
Package : Ms Office Package
Software Tools : Rational Rose,AS400 , HD Cloning
Interactionskills : CustomerService,Troubleshooting
Languages : English& Tamil : Speak, Read & Write
Hindi & Arabic : Learner
Personal Strengths:
Positive attitude,systematicand straightforward ,Hard working,Co-Operative and
Optimistic.Readiness toundertake tasksandfinishontime.Abilitytowork toUndertake tasks
and finishontime.Abilitytoworkina Group as well asan Individual.
Personal profile:
FatherName : M.A. SYED MOHAMMED
Gender : Male
Date of Birth & age : 08-02-1988
Nationality : Indian
Religion : Islam
Martial Status : Married
Permanent address : 38/65, Mosque Street,Cuddalore-ot,Cuddalore
TamilNadu,India.Pincode:-607003
PASSPORTNO : H1692523
DATE OF EXPIRY : 16/11/2018
SKYPE ID : jaffersadiq88