Ahmed Sharaby has over 10 years of experience in IT support roles. He currently works as a Senior Engineer at FreeCompCo in Egypt, where his responsibilities include hardware troubleshooting, network maintenance and operations, and installing and configuring networking equipment. Previously, he held IT support roles in Saudi Arabia and the UAE, providing first level computer and network support to users. He has several IT certifications including Microsoft Certified Systems Administrator and Microsoft Certified Technology Specialist.

1. Curriculum Vita Ahmed Sharaby
Email: ahmadshraby@gmail.com Mobile: +201017694777
IN BRIEF
An IT professional offering 10+ years of experience supporting client users and computers, IT
Operations and security. Effective communicative relationship builder that can bridge between
business needs, Users needs and information security risks.
WORK EXPERIENCE
FreeCompCo. KFS, Egypt SINCE MAY2015
Senior Engineer
Job Responsibilities:
 Hardware troubleshooting (Desktop and laptop computers)Provide daily maintenance
and operations of The Company’s Data Network and wide area network infrastructure.
 Install, configure, and support all local area network (LAN), wide area network (WAN)
hardware, and Internet/Intranet systems and all segments of the network systems.
 Research and recommend network and data communications hardware and software.
 Install and maintain networking equipment such as switches, routers, firewalls and proxy
devices.
 IP Camera,DVR,NVR
Metra Co. Jeddah,KSA DEC 2011-JAN 2014
Customer Service agent
Job Responsibilities:
 Providing first level support for standard OS, software and network.
 Assign tickets which needs user interaction to site technicians based on location.
 Escalate the unresolved tickets to the next level support after adding investigation results.
 Assign the non-standard requests and incidents to the concerned teams.
 Prepare the operation report to the manager.
 Ensure the quality of services by calling users for “services satisfaction survey”.
AlFakhamahCo. Dubai, UAE NOVEMBER2009–OCT 2011

2. Curriculum Vita Ahmed Sharaby
Email: ahmadshraby@gmail.com Mobile: +201017694777
Computer Engineer
Job Responsibilities:
 Assembling, configuringand securingdesktop computers.
 Setup, configureand secure simplenetworks(Wired and Wireless).
 Hardwaretroubleshooting (Desktop and laptop computers).
 Handlingthe RMA.
Quality Computers. Dubai, UAE DEC 2005 –FEB 2009
Computer Engineer
Job Responsibilities:
 Assembling, configuringand securingdesktop computers.
 Setup, configureand secure simplenetworks(Wired and Wireless).
 Hardwaretroubleshooting (Desktop and laptop computers).
 Handlingthe RMA.
COURSES AND CERTIFICATES
 MicrosoftCertifiedSystemsAdministrator Microsoft
 Microsoft certified Technology Specialist. Microsoft
 PC Networks Administration and maintenance. ITC, Egypt
 PC maintenance. ITC, Egypt
SKILLS AND QUALIFICATIONS
 Servicedesk skills
Phone skills, problem solving, documentation skills and service quality focus.
 Good knowledge of ITIL framework.
 Troubleshooting skills.